Sithembile Dlamini Email & Phone Number

I am a results driven Team Leader with 8+ years of experience in customer service Telecommunications.I make it my mission to get to know my clients, their needs and provide the best possible customer experience for them through effective coaching's; as I prioritizes investing in those I lead.My experience as a BPO customer service professional, rages from Insurance claims, USA TV/broadband, USA Domestic Airlines, and UK Utilities complaints manager. When I am not busy driving KPI's and meeting targets, You will find me in a book, drawing some kind of inspiration. Here is one I apply very closely to my work ethic from Author John C Maxwell.....In his book, 'No Limits'; he said, 'ask yourself, what fully charges me?'. He listed 6 points that I can relate to in my current role when I asked myself "What fully charges me?":1-Living in my gift zone (my role)2-Investing in my family and friends 3-Adding value to others4-Taking good care of myself physically5-Being the Catalyst to growth and building 6-Possessing God awarenessSo lets connect and explore opportunities to drive success together!