Please complete the CAPTCHA to continue
@mastercard.com
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Siva Thiagarajah is listed as Director @ Mastercard | MBA, B2B Strategy at Mastercard, based in Singapore, Singapore, Singapore. AeroLeads shows a work email signal at mastercard.com and a matched LinkedIn profile for Siva Thiagarajah.
Siva Thiagarajah previously worked as Director, B2B Governance and Strategy at Mastercard and Director, Customer Technical Services at Mastercard. Siva Thiagarajah holds Master Of Business Administration - Mba, Strategy And Finance from University Of The West Of Scotland.
This section adds company-level context without repeating Siva Thiagarajah's masked contact details.
AeroLeads found 1 current-domain work email signal for Siva Thiagarajah. Compare company email patterns before reaching out.
With over 7 years of experience in the loyalty and payment industry, I am a passionate and driven leader who strives to deliver exceptional customer experiences, operational excellence, and business growth. As the Director of B2B Governance and Strategy at Mastercard, I leverage my expertise in M&A integration, process improvement, and client onboarding to lead the global customer care efforts for B2B products and services.In my current role, I am responsible for planning and implementing the long-term strategy for B2B Global Customer Care, as well as driving strategic decision making based on data analysis and trends. I have successfully led transformation initiatives across organizations, as well as the post-merger integration of M&A portfolio migrations, new clients, and market entry. I have also created and implemented hiring, onboarding, training, and skill verification programs, as well as digitization and segmentation strategies for services. Additionally, I have supported the launch and operation of various loyalty products and programs across the Asia Pacific region, such as travel, catalogue, fulfillment, cardholder benefits, and cross-border spend. I have also established and managed the Customer Technical Servicing Helpdesk and the automation of sourcing and content update. Through these initiatives, I have contributed to enhancing customer satisfaction, retention, and loyalty, as well as increasing operational efficiency, productivity, and profitability.
Listed skills include Management, Leadership, Project Management, Team Leadership, and 19 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Purchase, NY, US
Leading B2B Global Customer Care efforts for COPC certification globally.Driving strategic decision making based on data analysis and trends to deliver:1. Premium/Differentiated/Segmented Servicing Structure2. Creation of COE HUBs to enable follow the sun support models3. Created hiring, onboarding, training and skill verification programs4. Process.
Purchase, NY, US
Direct leadership to CTS Reps across Asia Pacific to support Loyalty Operations across Travel Operations, Catalogue and Fulfilment Operations, Vendor Billing and Invoicing, Platform Maintenance and Operations as well as Cross Border Spend Program Operations, Card Holder Benefits & Insurance Products, Cross Border Spend Program Operations.Responsible to.
Purchase, NY, US
Direct leadership to multiple teams across Asia Pacific to support Loyalty Operations across Travel Operations, Catalogue and Fulfilment Operations, Vendor Billing and Invoicing, Platform Maintenance and Operations, Card Holder Benefits & Insurance Products, Cross Border Spend Program Operations.Responsible to drive operational efficiencies and.
New York, NY, US
Direct leadership to Client Facing Implementation Managers across Singapore, Hong Kong and Taiwan while being based out of Singapore.Responsible to drive operational and implementation excellence through application of LEAN and Six Sigma principles when applicable to increase efficiency.Own the end-to-end Implementation process for Corporate Payments.
New York, NY, US
New York, NY, US
Provide direct leadership for CLM HD, Multicurrency, Premium and GCG Servicing for JAPA (ANZ, SG and HK) and Global Accounts.Enable and implement the Client Manager Helpdesk Servicing plan via working with primary Global Merchant Services and World Service stakeholders, to get their buy in and align to the general business strategy.
New York, NY, US
Providing Leadership Support and Subject Matter Expert for Inbound/Outbound voice and non-voice operational servicing for Australian and New Zealand merchants.Implementation and operationalization of the Global Multicurrency Process.Redesign and Implementation of the Save a Merchant Process for Australia and Chargeback Prevention Process for ANZ.
New York, NY, US
Inbound voice operational servicing for Australian and New Zealand merchants.
Singapore, SG
Financial planning and insurance for individuals to secure financial stability post retirement and in the event of unforeseen circumstances.
Inbound/Outbound voice and non-voice servicing for Credit and Collections.Assistant Team Lead and non-voice servicing coordinator – ensuring servicing KPIs are met, response time and effective closure.
London, GB
Backend processing of global digital payments, B2C and B2B via direct transfer process.Pioneer for recurrent billing payments process (migration from India to Malaysia).Team Trainer for World-Pay Processes.
Other employees you can reach at mastercard.us. View company contacts →
Alyssa O'Brien
Colleague at Mastercard
Purchase, New York, United States, United States
View →
HM
Hillary Mosker
Colleague at Mastercard
Vancouver, British Columbia, Canada, Canada
View →
CP
Craig Peters
Colleague at Mastercard
Chesterfield, Missouri, United States, United States
View →
LO
Logan Otter
Colleague at Mastercard
Greater St. Louis, United States, United States
View →
MK
Michael Kerley
Colleague at Mastercard
Greater St. Louis, United States, United States
View →
AR
Anitha Ramakrishnan
Colleague at Mastercard
Singapore, Singapore
View →
JT
Jack Turnpenny
Colleague at Mastercard
Greater London, England, United Kingdom, United Kingdom
View →
CB
Charmaine Burrus
Colleague at Mastercard
St Louis, Missouri, United States, United States
View →
NR
Nicole Rodden
Colleague at Mastercard
New York City Metropolitan Area, United States, United States
View →
KM
Kristen Murray
Colleague at Mastercard
New York, New York, United States, United States
View →
Quick answers generated from the profile data available on this page.
Siva Thiagarajah works for Mastercard.
Siva Thiagarajah is listed as Director @ Mastercard | MBA, B2B Strategy at Mastercard.
AeroLeads has found 1 work email signal at @mastercard.com for Siva Thiagarajah at Mastercard.
Siva Thiagarajah is based in Singapore, Singapore, Singapore while working with Mastercard.
Siva Thiagarajah has worked for Mastercard, American Express, Great Eastern, Eftel, and Hsbc.
Siva Thiagarajah's colleagues at Mastercard include Alyssa O'Brien, Hillary Mosker, Craig Peters, Logan Otter, and Michael Kerley.
You can use AeroLeads to view verified contact signals for Siva Thiagarajah at Mastercard, including work email, phone, and LinkedIn data when available.
Siva Thiagarajah holds Master Of Business Administration - Mba, Strategy And Finance from University Of The West Of Scotland.
Siva Thiagarajah is listed with skills including Management, Leadership, Project Management, Team Leadership, Business Analysis, Team Management, Microsoft Office, and Financial Services.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts