Shaina Munro Email & Phone Number

• In my role, I identified a critical need for enhanced support within our rapidly growing team and took the initiative to propose a Human Resources hybrid position to the Director role I was already in. This role.
• Led change management initiatives to foster culture of innovation.
• Evaluated employee performance, conducted periodic performance reviews providingfeedback and coaching for improvement.
• Helped team members tackle daily workloads with confidence through empowered trainingand motivational strategies.Account Manager; Senior Bookkeeping Account Manager
• Demonstrated strong time management and organizational skills while managing multipleclients.
• Handled accounts payable and receivable tasks, including invoice validation, expenseallocation, monthly reconciliations, year-end 1099 processing, and sales tax filing.

Remote

As a dedicated Fitness Trainer and Nutrition Coach, I specialized in empowering middle-aged women who felt lost in the chaos of life. Through my custom-designed mobile app for both Android and iOS, I provided a seamless virtual experience that allowed clients to access personalized workout plans tailored to their unique goals and lifestyles.My approach.

Rosemount & Lakeville, MN

As a dedicated Personal Trainer and Fitness Instructor, I lead 6 high-energy group fitness classes weekly, channeling motivational "Rockstar" vibes to inspire and energize participants of all fitness levels. I specialized in creating tailored workout programs, offering individualized modifications to support clients in achieving their unique health and.

Eagan, MN

• Record client’s receipts/expenses, invoices/deposits and/or data from bank statements into QuickBooks Online
• Organize receipts, invoices and deposits for clients
• Maintain subsidiary accounts by verifying and posting transactions
• Balance subsidiary accounts by reconciling entries

Rosemount, MN

• Managed data entry and record-keeping with a focus on accuracy, ensuring reliabletracking and verification of information.
• Performed general administrative duties, including creating and editing Word documentsand spreadsheets, scheduling meetings, sending calendar invites, and handling phoneinquiries, while maintaining confidentiality.
• Independently prioritized and managed tasks to ensure timely completion of projects andresponsibilities.
• Processed invoices and expense reports in accordance with company policies, ensuringfinancial accuracy and compliance.
• Prepared meeting agendas, recorded minutes, and distributed documentation toparticipants, enhancing communication and follow-up.
• Co-led a state-wide health program for over 100 participants, promoting healthy lifestylesand community engagement.

Minneapolis MN

• Managed a diverse pipeline of home loan products, leveraging daily reports andspreadsheets for effective tracking and organization.
• Clearly articulated loan status updates via email and phone, employing strong grammar,spelling, and structure for professional correspondence.
• Conducted thorough pre-reviews of documentation to identify errors and analyze additionalunderwriting needs, ensuring well-organized and compliant loan files for submission.
• Coordinated with underwriters to obtain necessary appraisals, inspections, and titlesearches.
• Responded promptly to borrower inquiries regarding loan status or document requirements.
• Processed various types of mortgage loans, including conventional, FHA, VA, andinvestment homes.

• Led a high-volume coffeehouse with annual sales exceeding $800,000, achieving a 7%revenue increase within the first 10 months of tenure.
• Supervised and developed a diverse team of 20 employees, providing coaching andtraining to foster a culture of excellence and accountability.
• Collaborated closely with staff to demonstrate best practices and enhance operationaleffectiveness, driving team success.
• Established a streamlined filing system in alignment with company recordkeeping policies,improving organizational efficiency and compliance.
• Identified new opportunities to increase sales while motivating the team to improve andachieve store's revenue goals.~ Recognition ~
• “Guest Satisfaction” and “Making a Connection” customer surveys showed a +16% and +14% increase respectively within my 2nd 6-month period, exceeding company goals in 2011.

• Point-of-contact for all staff regarding HR/Payroll Benefit inquiries including employeerecruiting, onboarding and training on store procedures.
• Maintained high store standards in merchandising, security and visual presentation.
• Developed and maintained meticulous filing system that was incorporated into daily use by6 of 11 stores in my district.
• Fostered an environment where guests enjoyed high levels of energy and employees weremotivated to deliver storewide top performance.
• Managed inventory audits, financial reconciliations and sales reporting.
• Implemented visual merchandising techniques to showcase products effectively.~ Selected Contributions ~

• Successfully established high occupancy with marketing initiatives.
• Established in-depth screening process to identify qualified applicants.
• Developed extensive Excel spreadsheets reflecting marketing trends, occupancy rates, rent payments and fees, phone record tracking system, building/unit maintenance records, etc.
• Responsible for word processing of communication documents, notices and/or invoices to prospective and current residents.
• Processed applications and recertifications to confirm conformity with State guidelines.
• Maintained confidential, accurate financial company records which included resident household demographics and their related financials.

• While employed as shift manager during my senior year of high school, managed the store without supervision for approximately 2 months.
• As shift manager was directed by district management to train assistant manager for another store.
• Promoted to Store Director June 2001; upon graduation from Senior High.

Accounting, B.S. Accounting; Followed By Forensics Accounting

Education record

Part-time, General Study Certifications: 2003-H&R Block Tax Courses, Section 42 Housing Tax Credit, Minnesota Crime-Free Multi-Housing.