Shaina Munro Email & Phone Number

In my role, I identified a critical need for enhanced support within our rapidly growing team and took the initiative to propose a Human Resources hybrid position to the Director role I was already in. This role focused on team development and client escalations resolutions, significantly enhancing operational efficiency and client satisfaction. I developed a comprehensive role description and successfully presented it to our company owner.Additionally, I crafted strategic plans to achieve business objectives, streamlined workflow processes and facilitated training and delegation for effective team collaboration. By conducting regular meetings with direct reports, I aligned their progress with company and personal goals. I also evaluated employee performance through periodic reviews & check-ins, providing constructive feedback and coaching. Furthermore, I built a strong team by onboarding qualified candidates and analyzed performance metrics to implement changes that optimize results and improve overall efficiency.• Led change management initiatives to foster culture of innovation.• Evaluated employee performance, conducted periodic performance reviews providingfeedback and coaching for improvement.• Helped team members tackle daily workloads with confidence through empowered trainingand motivational strategies.Account Manager; Senior Bookkeeping Account Manager• Demonstrated strong time management and organizational skills while managing multipleclients.• Handled accounts payable and receivable tasks, including invoice validation, expenseallocation, monthly reconciliations, year-end 1099 processing, and sales tax filing.• Handled client questions, concerns and escalations to meet contractual expectations &preserve client relationships.• Prepared timely financial reports using QBO, Microsoft Office, & Google Suite, analyzingtrends and identifying growth opportunities.• Collaborated within a virtual team environment while working independently.

Remote

As a dedicated Fitness Trainer and Nutrition Coach, I specialized in empowering middle-aged women who felt lost in the chaos of life. Through my custom-designed mobile app for both Android and iOS, I provided a seamless virtual experience that allowed clients to access personalized workout plans tailored to their unique goals and lifestyles.My approach combined structured fitness routines with nutritional guidance, helping clients elevate their confidence and happiness. Regular meetings and check-ins facilitated open discussions about progress and challenges, ensuring that each client felt supported and motivated on their journey.With a focus on accountability and encouragement, I fostered a positive environment where clients could thrive, reclaim their health, and discover their inner strength. Together, we navigated the complexities of life, transforming obstacles into opportunities for growth.

Rosemount & Lakeville, Mn

As a dedicated Personal Trainer and Fitness Instructor, I lead 6 high-energy group fitness classes weekly, channeling motivational "Rockstar" vibes to inspire and energize participants of all fitness levels. I specialized in creating tailored workout programs, offering individualized modifications to support clients in achieving their unique health and lifestyle goals. Regular progress reviews help avoid plateaus and ensure continued improvement. I worked with clients of all ages to enhance endurance, strength, flexibility, and balance, providing guidance in both one-on-one settings and specialized, choreographed group classes.

Eagan, Mn

• Record client’s receipts/expenses, invoices/deposits and/or data from bank statements into QuickBooks Online • Organize receipts, invoices and deposits for clients• Maintain subsidiary accounts by verifying and posting transactions• Balance subsidiary accounts by reconciling entries

Rosemount, Mn

• Managed data entry and record-keeping with a focus on accuracy, ensuring reliabletracking and verification of information.• Performed general administrative duties, including creating and editing Word documentsand spreadsheets, scheduling meetings, sending calendar invites, and handling phoneinquiries, while maintaining confidentiality.• Independently prioritized and managed tasks to ensure timely completion of projects andresponsibilities.• Processed invoices and expense reports in accordance with company policies, ensuringfinancial accuracy and compliance.• Prepared meeting agendas, recorded minutes, and distributed documentation toparticipants, enhancing communication and follow-up.• Co-led a state-wide health program for over 100 participants, promoting healthy lifestylesand community engagement.

Minneapolis Mn

• Managed a diverse pipeline of home loan products, leveraging daily reports andspreadsheets for effective tracking and organization.• Clearly articulated loan status updates via email and phone, employing strong grammar,spelling, and structure for professional correspondence.• Conducted thorough pre-reviews of documentation to identify errors and analyze additionalunderwriting needs, ensuring well-organized and compliant loan files for submission.• Coordinated with underwriters to obtain necessary appraisals, inspections, and titlesearches.• Responded promptly to borrower inquiries regarding loan status or document requirements.• Processed various types of mortgage loans, including conventional, FHA, VA, andinvestment homes.

• Led a high-volume coffeehouse with annual sales exceeding $800,000, achieving a 7%revenue increase within the first 10 months of tenure.• Supervised and developed a diverse team of 20 employees, providing coaching andtraining to foster a culture of excellence and accountability.• Collaborated closely with staff to demonstrate best practices and enhance operationaleffectiveness, driving team success.• Established a streamlined filing system in alignment with company recordkeeping policies,improving organizational efficiency and compliance.• Identified new opportunities to increase sales while motivating the team to improve andachieve store's revenue goals.~ Recognition ~•“Guest Satisfaction” and “Making a Connection” customer surveys showed a +16% and +14% increase respectively within my 2nd 6-month period, exceeding company goals in 2011.•Improved annual charity promotion by 233% in product sales through in-store competition and incentive plan. •Recognized during regional meeting for outstanding results; placed 2nd out of 91 stores.~ Selected to represent District in several special roles ~ •Customer Satisfaction Expert •Co-Captain of District Motivators •Community Volunteer/Event Planner •SWOT (Strengths, Weaknesses, Opportunities, Threats) Traveling Manager ~ Conducted on-the-spot assessments through surprise store visits, delivering actionable feedback to enhance operational performance and drive continuous improvement.

• Point-of-contact for all staff regarding HR/Payroll Benefit inquiries including employeerecruiting, onboarding and training on store procedures.• Maintained high store standards in merchandising, security and visual presentation.• Developed and maintained meticulous filing system that was incorporated into daily use by6 of 11 stores in my district.• Fostered an environment where guests enjoyed high levels of energy and employees weremotivated to deliver storewide top performance.• Managed inventory audits, financial reconciliations and sales reporting.• Implemented visual merchandising techniques to showcase products effectively.~ Selected Contributions ~• Multi-managed 2 separate brands within company.• Out of 60 managers, 1 of 3 chosen within the Mid-west market to supervise 2 store locations simultaneously.• Partnered with District Manager on monthly basis for store visits to coach, train and develop employee skills ensuring company’s objectives were in place such as sales goals, customer service, operations, loss prevention, and visual merchandising. • District Team Lead accountable for daily sales coaching of selected stores within district. • District Trainer for new managers.• Consistently ranked top in 60 store region for company’s key productivity focus categories. • Improved a Level 5 shrink store (13%) to Level 2 (1.93%) within a 6 month period.• Reduced staff turnover and upgraded existing store management through recruiting, retraining and coaching.• Actively participated with Starlight Starbright Children’s Foundation charity events and donations.

•Successfully established high occupancy with marketing initiatives. •Established in-depth screening process to identify qualified applicants. •Developed extensive Excel spreadsheets reflecting marketing trends, occupancy rates, rent payments and fees, phone record tracking system, building/unit maintenance records, etc. •Responsible for word processing of communication documents, notices and/or invoices to prospective and current residents. •Processed applications and recertifications to confirm conformity with State guidelines. •Maintained confidential, accurate financial company records which included resident household demographics and their related financials.•Facilitated monthly resident events through outside vendors or internally with residents.

•While employed as shift manager during my senior year of high school, managed the store without supervision for approximately 2 months.•As shift manager was directed by district management to train assistant manager for another store.•Promoted to Store Director June 2001; upon graduation from Senior High.

Accounting, B.S. Accounting; Followed By Forensics Accounting

Education record

Part-time, General Study Certifications: 2003-H&R Block Tax Courses, Section 42 Housing Tax Credit, Minnesota Crime-Free Multi-Housing.