Simon Dickson Email & Phone Number

United Kingdom

United Kingdom

• Having an end-to-end understanding of the value delivery system for the business
• Ensure the Operations team delivers according to specifications, schedule, quality, and other customer requirments.
• Managing both distinct parts of the Operations team, the data analysts and data processing teams.
• Ensuring the Operations teams systems and appoaches align with the strategic goals of the business.
• Committing to measurable performance and continuos improvement of the… Show more
• Committing to measurable performance and continuos improvement of the department.

United Kingdom

• Responsible for being the data contact for new and existing customers.
• Responsible for holding conference calls with new customers, discussing the process at a top level and the detail around our data requirements.
• Conducting data fitness & consistancy checks on financial spend data using bespoke and comercially available software
• Taking ownership of advanced and complex data sets. This involed the use of Microsoft Access, Alteyx and SQL to aid in the data… Show more
• Taking ownership of advanced and complex data sets. This involed the use of Microsoft Access, Alteyx and SQL to aid in the data manipulation.
• Taking the lead on custom projects from all areas of the business and ensuring that with the support of the analyst team that these are successfully completed

Hungerford, England, United Kingdom

• Owning the methodology and being the data champion for the company’s largest data management account.
• Management of internal processes to ensure they were running correctly.
• Experience gained within the project architecture field, translating customer requests into workable methodologies and processes for on going data management.
• Creation of process documentation, giving clear and concise instruction on how data sets where to be processed. This documentation was required to… Show more
• Creation of process documentation, giving clear and concise instruction on how data sets where to be processed. This documentation was required to meet the company standard to insure a consistent and standardised.
• Act a bridge between the customer facing sales team and operations team to ensure work is completed to the highest quality with the best methodology in a timely manner.

Hungerford, England, United Kingdom

Transforming, matching and cleansing of B2B marketing data

Reading, England, United Kingdom

As a logistics coordinator, I coordinated the logistics for onsite technical engineers. This involved daily interaction with HP’s logistics provider, insuring prompt and correct deliveries to aid engineers in meeting their time sensitive SLA’s with financial penalties for non-compliance. The role also involved leading virtual classroom training sessions.

Thatcham, England, United Kingdom

In my role as a logistics booking officer, I provided support for major UK retailers in ordering, booking and logistics of Sony products. The role involved customer query and stock discrepancy management as well as SAP order processing and administration.

Thatcham, England, United Kingdom

As a customer service agent, I was responsible for 1st line technical support for Sony consumer products, handling both technical and general queries along with customer grievances. I developed a deep product and domain knowledge and experience in resolution management.

Data Analyst Nano Degree, Data Analysis

Bsc, Geography