• Having an end-to-end understanding of the value delivery system for the business• Ensure the Operations team delivers according to specifications, schedule, quality, and other customer requirments.• Managing both distinct parts of the Operations team, the data analysts and data processing teams.• Ensuring the Operations teams systems and appoaches align with the strategic goals of the business.• Committing to measurable performance and continuos improvement of the… Show more • Having an end-to-end understanding of the value delivery system for the business• Ensure the Operations team delivers according to specifications, schedule, quality, and other customer requirments.• Managing both distinct parts of the Operations team, the data analysts and data processing teams.• Ensuring the Operations teams systems and appoaches align with the strategic goals of the business.• Committing to measurable performance and continuos improvement of the department.• Market evaluation on comcercially available software that could drive departmental efficiency gains.• Conducting employee apraisals including setting goals for staff development.• Coordinating the training of new team members and as well as upskilling existing team members. Show less

• Responsible for being the data contact for new and existing customers.• Responsible for holding conference calls with new customers, discussing the process at a top level and the detail around our data requirements.• Conducting data fitness & consistancy checks on financial spend data using bespoke and comercially available software• Taking ownership of advanced and complex data sets. This involed the use of Microsoft Access, Alteyx and SQL to aid in the data… Show more • Responsible for being the data contact for new and existing customers.• Responsible for holding conference calls with new customers, discussing the process at a top level and the detail around our data requirements.• Conducting data fitness & consistancy checks on financial spend data using bespoke and comercially available software• Taking ownership of advanced and complex data sets. This involed the use of Microsoft Access, Alteyx and SQL to aid in the data manipulation.• Taking the lead on custom projects from all areas of the business and ensuring that with the support of the analyst team that these are successfully completed• Taking a confident and proactive approach with interacting with customers during and after the completion of projects• Conducting user acceptance testing whenever a new product release is scheduled.• Responsible for training all new and existing memebers of the team to aid with integration and maintaining/exceeding the high standards our customers expect.• Documentation of internal processes and user guides to aid with departmental efficiency• Quality checking the analyt teams work to maintain the high standard our customers expect.• Reporting on departmental efficiency using Power Bi and inputting into ways to aid in efficiency. Show less

• Owning the methodology and being the data champion for the company’s largest data management account.• Management of internal processes to ensure they were running correctly.• Experience gained within the project architecture field, translating customer requests into workable methodologies and processes for on going data management.• Creation of process documentation, giving clear and concise instruction on how data sets where to be processed. This documentation was required to… Show more • Owning the methodology and being the data champion for the company’s largest data management account.• Management of internal processes to ensure they were running correctly.• Experience gained within the project architecture field, translating customer requests into workable methodologies and processes for on going data management.• Creation of process documentation, giving clear and concise instruction on how data sets where to be processed. This documentation was required to meet the company standard to insure a consistent and standardised approach across all accounts.• Act a bridge between the customer facing sales team and operations team to ensure work is completed to the highest quality with the best methodology in a timely manner.• High level quality checking to a consistent framework to ensure that work delivered to the customer is at a consistently high standard.• Providing training on new processes to the operations team to foster their understanding and allow work to be processed in an accurate and timely manner. Show less

Transforming, matching and cleansing of B2B marketing data

As a logistics coordinator, I coordinated the logistics for onsite technical engineers. This involved daily interaction with HP’s logistics provider, insuring prompt and correct deliveries to aid engineers in meeting their time sensitive SLA’s with financial penalties for non-compliance. The role also involved leading virtual classroom training sessions with engineers and the creation and maintenance of an Access database to facilitate day to day departmental reporting.

In my role as a logistics booking officer, I provided support for major UK retailers in ordering, booking and logistics of Sony products. The role involved customer query and stock discrepancy management as well as SAP order processing and administration.

As a customer service agent, I was responsible for 1st line technical support for Sony consumer products, handling both technical and general queries along with customer grievances. I developed a deep product and domain knowledge and experience in resolution management.