I am an experienced IT professional with over 10 years of experience in providing a customer-first approach, ensuring user needs are met with excellence, driving productivity, and enhancing the quality of IT services across the company. Known for my proactive attitude, clear communication, and strong work ethic, I provide exceptional support to teams and managers at all levels. I enjoy solving problems, understanding people’s needs, and if I can’t fix an issue, collaboration is key and I will find someone who can. My dedication has led to a 97.5% customer satisfaction score and recognition as one of the top three contributors in the Bonusly reward program by company teams.As the IT Infrastructure Lead Advisor for Boomi HQ, I oversee EMEA infrastructure operations. This role has taken me internationally with assignments in Sydney, Barcelona, and Frankfurt. I have outfitted workstations for an average of 30 users per site, delivered comprehensive presentations and orientations, and created a video and knowledge base library for over 2000 users. My responsibilities also include dispatching hardware to multiple teams and managing the lifecycle of hardware repairs and replacements.I manage the entire user lifecycle from onboarding to offboarding, collaborating closely with HR, legal, and management teams. This includes overseeing hardware, software, and data management to ensure seamless transitions and secure access. In addition, I conduct security audits for application integrations within our security infrastructure environment, performing risk assessments on vendor applications using SOC, ISO, and penetration test evaluation criteria.My role extends to mergers and acquisitions (M&As) for Boomi, where I am often the first onsite to provide IT services and integrate teams into Boomi's cloud platforms. To complete the setup of locations, I have managed contractors and vendors to ensure tasks are completed within tight deadlines.I also coordinate the service desk, write technical articles on processes, and manage application owners and administrators. As the lead for EMEA HQ, I handle IT escalations and serve as the primary contact for level 2 and level 3 services. As an Okta administrator, I manage user accounts, application integrations, and group assignments for automation into other cloud platforms, including Google.With a comprehensive background in IT infrastructure and security, coupled with a strong focus on customer satisfaction and operational excellence, I am committed to delivering top-tier IT solutions and support.