Steve Jones Email & Phone Number

Vancouver, Bc, Ca

Exeter, England, United Kingdom

Promoted to Senior Infrastructure Advisor for EMEA region.

Exeter, England, United Kingdom

In my role as Infrastructure Analyst at Boomi, I orchestrate global IT initiatives and oversee operations across EMEA, ensuring seamless system integration and driving company success. I manage a spectrum of responsibilities, including leading international IT projects, optimizing IT asset management in the EMEA region, and administering user groups in Okta, GSuite, Zoom, and Intune for secure access control.I conduct rigorous security audits aligned with ISO 27001 and SOC2 standards, spearhead Third-Party Risk Management (TPRM) efforts, and deliver comprehensive security awareness training. As the primary IT escalation point for the EMEA region, I proactively address issues and foster effective communication across teams.My role also involves creating and maintaining technical documentation to streamline processes, overseeing contractor operations to ensure prompt task completion, and providing strategic advisory services to align IT initiatives with broader business objectives. I manage the entire user lifecycle from onboarding to offboarding, collaborating closely with HR, legal, and management teams to ensure smooth transitions and secure access management.Some of my notable achievements include establishing a video library benefiting over 2000 users, successfully outfitting workstations for international assignments in Sydney, Barcelona, and Frankfurt, achieving a 97.5% customer satisfaction rating, and being recognized as one of the top contributors in the Bonusly reward program.My skills encompass security auditing and compliance, comprehensive IT infrastructure management across Mac, Windows, and Linux platforms, mergers and acquisitions (M&A) integration, patch management, endpoint security, incident response and escalation management, asset management, cloud security, and customer service excellence.

I supported users through creating and implementing new IT infrastructure standards. I facilitated remote education, ensuring uninterrupted access to high-quality educational materials. I managed budgets and sourced hardware and software to implement projects within stringent timelines for users to continue education and services. Key accomplishments and contributions:Implemented IT software for efficient remote learning, maintaining top-quality educational experiences.Expertly troubleshooted and resolved software and hardware issues, minimizing disruptions.Managed user needs and escalated technical queries via a ticketing system.Utilized Microsoft Windows, Office, Google Cloud, and more to deliver exceptional educational services.Administered access and resource distribution using Impero software, optimizing large group settings.Ensured seamless access to cloud-based education platforms for remote users, providing quality assurance.My technical expertise and dedication enabled me to adapt to diverse educational settings, prioritizing stakeholder needs for an exceptional learning experience.

Devon, England, United Kingdom

I oversaw quality improvmentof IT in education. My integration technology into the curriculum has enabled automated and remote learning. Taking on leadership responsibilities, I successfully guided steakholders towards technical requirments for inovative IT-based learning methods. Through resourcefulness and creative problem-solving, I significantly improved pass rates and received recognition for my contributions to education programs.

Ashburton, Devon, United Kingdom

I promoted IT integration technology into education. Key accomplishments and contributions:Utilizing innovative IT solutions, I delivered high-quality education, enhancing automation and integration.Instrumental in securing additional funds for the department, I facilitated the availability of essential resources and technology, empowering department teams to excel.

Plymouth, England, United Kingdom

Managing IT learning methods to spearhead AI in the development and implementation of a new cutting-edge programs. Leading a dynamic team, I coordinated the introduction of AI-based education in partneship with Realize IT software, creating a user-friendly interface in collaboration with software developers.

East Budleigh

As an IT E-learning Coordinator at Bicton College, I have been recognized for my contributions to modernizing IT teaching practices, leading to the prestigious Teaching BAFTA award. My dedication to integrating technology into the curriculum utilizing data-driven insights in computer-assisted assessments has resulted in enhanced student progress and engagement.Key accomplishments and expertise:Received a Teaching BAFTA for transforming IT teaching practices and promoting innovative learning experiences.Successfully integrated technology into curriculums to promote automated and technologically advanced learning environments.Utilized data-driven insights to assess and inform effective education strategies.Led comprehensive staff training programs, equipping educators with the skills to leverage technology for impactful education.

Exeter, England, United Kingdom

IT Support & Customer Service Specialist In my role at Huntress Temporary Contract Employment, I worked in IT capacities to deliver exceptional customer service across different industries.

IT Support SpecialistIn my role as an IT 1st Line Support Specialist, I consistently provided solutions to a range of IT technical incidents and problems. My ability to quickly tailor responses to customers' needs ensured a high level of service delivery. I effectively managed multiple tasks and provided service desk support to both the business and colleagues.

Comptia A+, Comptia Network, Comptia Secuity, Comptia Cysa, Information Technology

Investing and registered to sit CompTIA exams with the www.trainingroom.com

Mathmatics, Level 3 Mathmatics, Achieved

Pgce, Education

Outdoor Education Science, Sports, 2:1

Bachelor'S Degree, Business It, Year 1 Completed

Activities and Societies: Running club and Discovery Volunteering ClubCompleted Year 1 of ICT with Business

A Levels, Ict Double Award, Ecomics, Business Studies, Design Technology

Activities and Societies: ICT Double Award Grade A, B Economics Grade A Business Studies Grade C Design Technology Grace B