Sr. Customer Success Manager
Current
Apr 2024 - Present
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Sam K. Email & Phone Number
Sr. Customer Success Manager
at
Granicus
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
Sr. Customer Success Manager
Location
Mississauga, Ontario, Canada
Company size
Who is Sam K.? Overview
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Quick answer
Sam K. is listed as Sr. Customer Success Manager at Granicus, a with 580 employees, based in Mississauga, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Sam K..
Sam K. previously worked as Customer Success Manager at Granicus and Project Manager at Navantis. Sam K. holds Master Of Business Administration (M.B.A.), Marketing, A from University Of Pune.
Company email context
Email format at Granicus
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Granicus
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Profile bio
About Sam K.
•Influential strategist who constructs a foundation for customer success by helping customers to achieve continuous value through deep adoption of critical business solutions.
Listed skills include Business Process, Change Management, Program Management, Itil Certified, and 32 others.
Current workplace
Sam K.'s current company
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Granicus
3 roles
Sam K. work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
11/2012 – Present- STRONG up-selling/cross-selling skill set- Collaborates with customers in a consultative manner to diversify presence.- Ensures synchronization of customer satisfaction, growth, and product alignment - Assists in product enhancements and customer-centric use cases - Ensures that support interactions are effective, efficient and deliver high customer satisfaction & maintain account reference-ability- Identifies, leads and closes upsell opportunities within existing customer accounts- Serves as an escalation point for all matters related to ongoing customer engagement- Responsible for 45 Accounts and 6 M ARR.- Teams with other parts of the organization including finance, sales, marketing, and development in cross-functional processes that maximize customer satisfaction- Works closely with client team to ensure a seamless relationship in ongoing sustainment and further customer development- Represents the company in key customer meetings and presentations globally
Project Manager
Project Management and control function: Estimating, Cost-Control and Planning/Scheduling, and formal risk reviews.Reporting to the PMO. Providence Hospital, Brockville Hospital, Central and East LHIN.• Developed and implemented Project management toolkit (Process Improvement)• Designed and Implemented process re-engineering workflows for internal processes• Increased efficiency of project delivery by implementing rigorous reporting and agile technique of iterative deliverable review technique for a 500 K electronic documentation management project with diverse stakeholders. • Enhanced Project communication and reporting by integrating comprehensive reporting mechanism thereby completing 100% milestones as per the plan and avoiding any changes in providence hospital project
Jan 2012 - Sep 2012
Team & coworkers
Colleagues at Granicus
Other employees you can reach at granicus.com. View company contacts for 580 employees →
LD
Luke Dart
Colleague at GranicusGreater Adelaide Area, Australia
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MS
Muhammad Saad Abdurrab
Colleague at GranicusLahore District, Punjab, Pakistan
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EF
Eduardo Fuertes
Colleague at GranicusBayamón, Puerto Rico
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KL
Kenneth Lurán
Colleague at GranicusSan Jose, Costa Rica
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BP
Beth Prokop
Colleague at GranicusSt Paul, Minnesota, United States
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JW
Jill Wechtler Konek, J.D.
Colleague at GranicusUnited States
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MM
Michael Moran
Colleague at GranicusDenver Metropolitan Area, United States
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LR
Leanne Robb
Colleague at GranicusGreater Melbourne Area, Australia
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AW
Annie Walia
Colleague at GranicusIndia
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SG
Sabrina Glass
Colleague at GranicusAltamonte Springs, Florida, United States
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Luke Dart
Colleague at GranicusGreater Adelaide Area, Australia
View →
MS
Muhammad Saad Abdurrab
Colleague at GranicusLahore District, Punjab, Pakistan
View →
EF
Eduardo Fuertes
Colleague at GranicusBayamón, Puerto Rico
View →
KL
Kenneth Lurán
Colleague at GranicusSan Jose, Costa Rica
View →
BP
Beth Prokop
Colleague at GranicusSt Paul, Minnesota, United States
View →
JW
Jill Wechtler Konek, J.D.
Colleague at GranicusUnited States
View →
MM
Michael Moran
Colleague at GranicusDenver Metropolitan Area, United States
View →
LR
Leanne Robb
Colleague at GranicusGreater Melbourne Area, Australia
View →
AW
Annie Walia
Colleague at GranicusIndia
View →
SG
Sabrina Glass
Colleague at GranicusAltamonte Springs, Florida, United States
View →
3 education records
Sam K. education
Master Of Business Administration (M.B.A.), Marketing, A
Education record
Skills/Technologies
Education record
Systems / Software
FAQ
Frequently asked questions about Sam K.
Quick answers generated from the profile data available on this page.
What company does Sam K. work for?
Sam K. works for Granicus.
What is Sam K.'s role at Granicus?
Sam K. is listed as Sr. Customer Success Manager at Granicus.
Where is Sam K. based?
Sam K. is based in Mississauga, Ontario, Canada while working with Granicus.
What companies has Sam K. worked for?
Sam K. has worked for Granicus and Navantis.
Who are Sam K.'s colleagues at Granicus?
Sam K.'s colleagues at Granicus include Luke Dart, Muhammad Saad Abdurrab, Eduardo Fuertes, Kenneth Lurán, and Beth Prokop.
How can I contact Sam K.?
You can use AeroLeads to view verified contact signals for Sam K. at Granicus, including work email, phone, and LinkedIn data when available.
What schools did Sam K. attend?
Sam K. holds Master Of Business Administration (M.B.A.), Marketing, A from University Of Pune.
What skills is Sam K. known for?
Sam K. is listed with skills including Business Process, Change Management, Program Management, Itil Certified, Project Management Office, Project Management, Scope Management, and Portfolio Management.
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