Steven Dickens Email & Phone Number

Beaumaris, Vic, Au

Darwin, Northern Territory, Australia

Defence's Newest Accommodation Location in Darwin. With 3500 individual ensuited rooms, A 3500 seat restaurant, Tavern, Cafeteria, Retail store and magnificent sporting facilities including a pool, cricket/baseball nets, 2 Tennis Courts/Outdoor sports courts, beach volleyball courts, 2 indoor basketball/volleyball courts, a huge fully equipped gymnasium and a sporting field, the site provides Defence a resort style living facility in Darwin, all within easy reach of the Darwin Defence bases.

Darwin, Australia

Responsible for Defence estate of approx 800 buildings and all associated infrastructure, just over 1M hectares a land, and provision of services to up to 5000 Australian and Foreign defence personnel. Service Delivery includes both in-house solutions and sub contractors in the areas of Estate Upkeep (Repair and Maintenance, Asset whole of life Management, minor and major projects delivery) Hospitality&Catering (1 million meals prepared and delivered in 2021), Cleaning, Sport and Recreation Services, Accommodation Management, Ranges and Training Area operation and Management and Transport services.

Operations Management Consultancy and Interim Management Solutions

"Taking the hassle out of Travel" Detailed planning and organising of trips, holidays and cruises for any budget anywhere in the world making your Time Away second to none.

In country management of all business activities (Asset Management, Security, Hospitality, Transport, Logistics, Utilities, Facilities Management, Finance, HR, Trades Services, Welfare, Education, Accommodation, Environmental Service and Waste Management) involving 700+ staffOversee daily operations and manage compliance to contractDevelop and maintain relationships with client, government authorities and 3rd party service providersCoordinate the development and monitoring of key performance goals for all business areas and direct reports.Provide direct management of key functional managers Evaluate and develop business cases for key investments in infrastructure, equipment and talent.Communicate strategy and results to the employees.Report key results to corporate managementEngage with corporate officers in broader organisational strategy planningManage, Monitor and measure Safety performance for all business operations

Determining, implementing and monitoring purchasing, storage and distribution strategies, policies and plansPreparing and implementing plans to maintain required stock levels at minimum costNegotiating contracts with suppliers to meet quality, cost and delivery requirementsMonitoring and reviewing storage and inventory systems to meet supply requirements and control stock levelsOperating recording systems to track all movements of supplies and ensuring re-ordering and re-stocking at optimal timesLiaising with other departments and customers concerning requirements for outward goods Overseeing the recording of purchase, storage and distribution transactionsDirecting staff activities and monitoring their performanceImplementing health and safety procedures;Manage staff training Setting of, monitoring and reporting of performance objectives;Development of new supply strategies;Management of transport services and assetsCollaborate with 3rd party shipping and air services to support remote logistics solutions. Pursue and maintain successful business relationships with Nauruan and Australian government ministers and officials, statutory authorities, local suppliers, and businesses.

Sydney

Improved GM by 4% on increased volumes, reduced cost consecutively year after year by over 7%, and implemented more efficient operations. Assessed customer contract services, providing management and coordination of internal stakeholder relationships with Sydney facilities and interstate depots. Oversaw customer-supported sites ensuring quality contract performance and customer relationship development. Accountable for P & L, and implementation of safety programs, intra and interstate line haul receipts and dispatch services, and operational management of seven remote sites. Directed the repair, maintenance, and workshop teams, prepared and adhered to budgets, and provided cost management of all areas.

Sydney

Achieved increase in freight output by 30%, and contributed to improved opportunities for successful reduction in service failures through process review and redevelopment.Revised staff management procedures to improve productivity, and lead the AM Operations team, such as freight handling, workshop, sortation systems maintenance, and pallet control, to achieve optimum outcomes. Liaised with inter departments utilizing relationship management strategies, in safety management, cost management, staff management, staff recruiting, budgetary forecasting, and resource planning.

Sydney, Australia

Promoted Internally from Operations Manager to State General Manager.As General Manager, increased gross margin performance by 22% through detailed cost management and business review, decreasing costs, turning business operations from loss to significant gains within 12 months. Provided fleet management, asset management, staff recruiting, customer and management collaboration, budgetary management, and production control. Engineered production processes intended to maximise staff production, and implemented fleet management procedures to increase fleet efficiency, thereby decreasing costs. Professionally negotiated workplace EBA with zero time lost.

Sydney, Australia

Lead the operations team providing rental forklift fleet solutions, manage workshop, field service and repair functions.

National

Establishment of the business and ongoing operational management of the contract across multiple sites in Australia and Overseas.

Randwick

• Managing the delivery of all base logistic services to the Department of Defence for Southern Sydney

Canberra, Australia

Establishing the Business performance management framework for the Australian Army

Sydney, Australia

Management and processing of all inbound, in country and outbound transport, logistic and accommodation processes of all company personnel and equipment for the Sydney Olympic Games

Sydney, Australia

Designed, developed and established the bus and Coach operating system at Sydney Airport for the Olympic Games including the development and implementation of operating procedures, tender evaluation, facilites development, liaison with government and private agencies, recruitment and training development

Successful Military career across multiple training, operations, logistics, planning and business planning roles reaching rank of Lieutenant Colonel

Master Of Defence Studies, Strategic And Operations Management

Strategic And Operations Management

Education record

Bachelor Of Arts - Ba