Senior Technical Support Engineer
Current
Jun 2024 - Present
AeroLeads people directory · profile
Shana Keilson Email & Phone Number
Senior Technical Support Engineer at Proscia
at
Proscia
1 work email found
@grafana.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Technical Support Engineer at Proscia
Location
Bozeman, Montana, United States
Company size
Who is Shana Keilson? Overview
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Quick answer
Shana Keilson is listed as Senior Technical Support Engineer at Proscia at Proscia, a company with 35 employees, based in Bozeman, Montana, United States. AeroLeads shows a work email signal at grafana.com and a matched LinkedIn profile for Shana Keilson.
Shana Keilson previously worked as Senior Technical Support Engineer at Proscia and Technical Support Engineer at Grafana Labs. Shana Keilson holds Bachelor'S Degree, Business Management from Montana State University-Bozeman.
Company email context
Email format at Proscia
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{first}.{last}@grafana.com
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AeroLeads found 1 current-domain work email signal for Shana Keilson. Compare company email patterns before reaching out.
Profile bio
About Shana Keilson
My current position has offered me the ability to hone my skills in Grafana, observability, data visualization, GCP, GAE, AWS, containerization, Linux, and in-depth SaaS troubleshooting. Historical career positions have allowed me the opportunities to develop skill sets in agile methodology, Splunk, SumoLogic, New Relic, and SaaS troubleshooting. I have also been able to improve and learn some best practices for website creation, SEO, and Google Analytics to help drive traffic and improve online presences. In addition, my education has exposed me to a wide variety of platforms and experiences, such as relational databases, supply chain management, lean management, and digital marketing.In my spare time, I can be found exploring the Gallatin Valley with my dog, whipping up something tasty in my kitchen, or puttering in my garage.
Listed skills include Microsoft Excel, Customer Service, Crystal Reports, Teamwork, and 31 others.
Current workplace
Shana Keilson's current company
Company context helps verify the profile and gives searchers a useful next step.
Proscia
10 roles · 17 years
Shana Keilson work experience
A career timeline built from the work history available for this profile.
Technical Support Engineer
Provide extensive and exceptional support, triage, troubleshooting, and debugging for incoming tickets encompassing the entire Observability stack (Metrics, Logs, Traces), as well as all Grafana backend and frontend product areasCoordinate and facilitate inter-department and inter-team communication for infrastructure and software incidents, included.
May 2022 - May 2024
Senior Software Support Engineer
Coordinate and facilitate inter-department and inter-team communication for infrastructure and software incident managementProvide engineering support for incoming tickets, including extensive troubleshooting, triage, and debugging, with responsibilities spanning multiple Wdesk product linesCoordinate with Development and various product teams to assist in.
Nov 2019 - May 2022
Software Support Engineer
Provide software support for customers and internal users using WdeskFirst line of response for troubleshooting customer and internal user issues within WdeskCoordinate with Development and various product teams to assist in bug identification and triageCollaborate with national and international teammates to solve complex issuesManipulate and use logging.
Mar 2017 - Nov 2019
Director Of Information Technology
Create and maintain websiteTrack and analyze Google AnalyticsMonitor various social mediums - Facebook, LinkedIn, InstagramEnsure tablets and other hardware are operating correctly
May 2018 - Dec 2021
Data Migration Specialist
Manipulation of relational databases (specifically in Access), including SQL queriesManipulation of extensive and varied Excel documentsData migration from various grant making systems to Foundant's systemData validation
May 2015 - Mar 2017
Development Team Coach
Bridger Ski Foundation
Coached Development Team (ages 9-13) in Nordic skiing - skate and classic techniquesExecuted established training plansLed team race trips with other coaches
2011 - Mar 2017
Data Analyst
Generated reports using Crystal ReportsCreated extensive Excel documents outlining dataDatabase managementSQL Query generationSEO and Analytics research conducted
Aug 2012 - Dec 2013
Tutor
Associated Students Of Msu
Tutored students in Calculus and Microsoft Excel
2011 - 2013
~2 yrs
Office Assistant
Red Dog Radios, Llc
Data Entry using Microsoft ExcelWeb searching for data/informationInventory count with Excel and Access database creationHTML/XHTML/CSS web validation
2009 - 2011
~2 yrs
Team & coworkers
Colleagues at Proscia
Other employees you can reach at proscia.com. View company contacts for 35 employees →
LC
Luca Caneparo
Colleague at Proscia
Pisa, Tuscany, Italy, Italy
View →
JB
Jacob Blaylock
Colleague at Proscia
Boise Metropolitan Area, United States
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GM
Gareth Mccleary
Colleague at Proscia
Lurgan, Northern Ireland, United Kingdom, United Kingdom
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SF
Stephan Fromme
Colleague at Proscia
Eindhoven, North Brabant, Netherlands, Netherlands
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EB
Elbert Basolis Iii
Colleague at Proscia
Philadelphia, Pennsylvania, United States, United States
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CE
Clare Espina
Colleague at Proscia
Washington, District Of Columbia, United States, United States
View →
MT
Maria Terry Careaga
Colleague at Proscia
Netherlands, Netherlands
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VB
Victor Bailey
Colleague at Proscia
Dublin 6W, County Dublin, Ireland, Ireland
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LS
Leanna S.
Colleague at Proscia
Portland, Oregon, United States, United States
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TA
Tejashwini Addla
Colleague at Proscia
Mount Prospect, Illinois, United States, United States
View →
Luca Caneparo
Colleague at Proscia
Pisa, Tuscany, Italy, Italy
View →
JB
Jacob Blaylock
Colleague at Proscia
Boise Metropolitan Area, United States
View →
GM
Gareth Mccleary
Colleague at Proscia
Lurgan, Northern Ireland, United Kingdom, United Kingdom
View →
SF
Stephan Fromme
Colleague at Proscia
Eindhoven, North Brabant, Netherlands, Netherlands
View →
EB
Elbert Basolis Iii
Colleague at Proscia
Philadelphia, Pennsylvania, United States, United States
View →
CE
Clare Espina
Colleague at Proscia
Washington, District Of Columbia, United States, United States
View →
MT
Maria Terry Careaga
Colleague at Proscia
Netherlands, Netherlands
View →
VB
Victor Bailey
Colleague at Proscia
Dublin 6W, County Dublin, Ireland, Ireland
View →
LS
Leanna S.
Colleague at Proscia
Portland, Oregon, United States, United States
View →
TA
Tejashwini Addla
Colleague at Proscia
Mount Prospect, Illinois, United States, United States
View →
2 education records
Shana Keilson education
Bachelor'S Degree, Business Management
Minor, Information Technology
FAQ
Frequently asked questions about Shana Keilson
Quick answers generated from the profile data available on this page.
What company does Shana Keilson work for?
Shana Keilson works for Proscia.
What is Shana Keilson's role at Proscia?
Shana Keilson is listed as Senior Technical Support Engineer at Proscia at Proscia.
What is Shana Keilson's email address?
AeroLeads has found 1 work email signal at @grafana.com for Shana Keilson at Proscia.
Where is Shana Keilson based?
Shana Keilson is based in Bozeman, Montana, United States while working with Proscia.
What companies has Shana Keilson worked for?
Shana Keilson has worked for Proscia, Grafana Labs, Workiva, In Focus Astronomy, and Foundant Technologies.
Who are Shana Keilson's colleagues at Proscia?
Shana Keilson's colleagues at Proscia include Luca Caneparo, Jacob Blaylock, Gareth Mccleary, Stephan Fromme, and Elbert Basolis Iii.
How can I contact Shana Keilson?
You can use AeroLeads to view verified contact signals for Shana Keilson at Proscia, including work email, phone, and LinkedIn data when available.
What schools did Shana Keilson attend?
Shana Keilson holds Bachelor'S Degree, Business Management from Montana State University-Bozeman.
What skills is Shana Keilson known for?
Shana Keilson is listed with skills including Microsoft Excel, Customer Service, Crystal Reports, Teamwork, Microsoft Office, Sage Crm, Salesforce.Com, and Relational Databases.
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