Sam Solomon Email & Phone Number

- Manage recruitment and hiring process for new staff- Manage and continuously improve onboarding process for 20+ employees - Manage offboarding process including communicating with outgoing staff member, coordinating with Finance team, and holding exit interviews- Ensure employee handbook has current and clearly documented policies; guide policies to continuously improve ILFI’s Just label- Work with COO to develop and update transparent and equitable pay policies, and professional development tracks for staff- Analyze employee feedback from 40 engagement surveys using Officevibe and stay current on employment best practices to maximize retention and recruitment potential - Create and maintain rituals to improve employee engagement and peer to peer connection- Guide annual and quarterly performance reviews and goal-setting (OKR) process with all staff using Lattice- Guide and coach supervisors through performance concerns, terminations, and career growth for their teams. Help administer and oversee PIPs (Performance Improvement Plans) - Manage annual insurance benefits renewal process and communicate changes and open enrollment process to staff. - Work with staff on Leaves of Absence, communicating changes to benefits during leaves of absence (insurance costs, PTO accruals) and updating across Zenefits and Finance department- Support Chief of Staff with event planning including our flagship conference and internal staff meetings

- Monitored, updated, and maintained Salesforce records daily- Researched, tested, and trained staff on new systems and processes as needed- Monitored, updated, and maintained Pardot marketing automations - Managed cloud storage systems and the transition of files from Dropbox to Google Drive- Implemented and managed staff software training for SaaS platforms - Managed ticketing process for IT work request forms- Provided data access and onboarding support for new hires and offboarding support for transitioning employees- Monitored department credit card and worked with the finance department to ensure purchases are within scope and budget- Assisted with curating and facilitating monthly all staff calls as needed- Provided HR support to Chief of Staff and COO- Managed Office Administrator and ensured in-office tasks are completed- Provided customer service support as needed for general inquiries about the organization

Seattle, Washington, United States

- Monitored, updated, and maintained Salesforce records daily- Researched, tested, and trained staff on new systems and processes as needed- Monitored, updated, and maintained Pardot marketing automations - Managed cloud storage systems and the transition of files from Dropbox to Google Drive- Implemented and managed staff software training for SaaS platforms - Managed ticketing process for IT work request forms- Provided data access and onboarding support for new hires and offboarding support for transitioning employees- Monitored department credit card and worked with the finance department to ensure purchases are within scope and budget- Assisted with curating and facilitating monthly all staff calls as needed- Provided HR support to Chief of Staff and COO- Managed Office Administrator and ensured in-office tasks are completed- Provided customer service support as needed for general inquiries about the organization

Seattle, Washington

- Staffed the front desk of the office, answered the desk phone, greeted visitors, and accepted deliveries- Supported conference room scheduling- Supported Operations Manager with event planning- Supported the Office Manager with the recruitment and hiring process; including but not limited to scheduling interviews, calling references, and participating in panel interviews- Set up workstation for new employees and provided new hires with access keys, office orientation, and general support on their first day- Acted as a liaison between property management, building owners, janitorial service, and staff to address building maintenance concerns- Coordinated invoicing and facilitated weekly A/P check runs- Prepared expense reports including tracking grant-related expenses

Greater Seattle Area

Tukwila

- Manage reorders desk by processing client orders quickly and efficiently - Respond to client phone calls and emails, directing them as needed- Develop sign art and templates using Adobe Illustrator - Print art on a variety of mediums including cardstock and film- Prepare and send weekly invoices to clients - Use Filemaker daily to track quotes, orders, and purchase orders- Schedule production meetings- Manage and maintain production schedule to ensure projects are completed on time

Bellevue, Wa

- Provide excellent customer service and address needs of customers in a timely and effective manner - Supervise and delegate tasks to Customer Service team members- Respond promptly to customer needs and questions and requests assistance when necessary- Answer and respond to customer phone calls and direct them to the appropriate department as needed- Manage work flow and customer flow- Help train team members in a manner that builds and sustains high performance and minimizes turnover- Establish and maintain a positive work environment- Open and close department per established procedures- Oversee team and resolve challenging customer situations

Greater Nashville Area, Tn

- Assist department manager with planning, implementing and maintaining the visual merchandising brand standards- Assist with store operational duties including inventory, ordering, opening and closing- Motivate employees to reach sales goals, maintain store efficiencies and create a fun an collaborative work environment

Greater Nashville Area, Tn

- Perform traditional sales calls as dictated by the sales process- Update internal computer systems- Initiate research for accounts- Negotiate licenses with key accounts- Ensure that all accounts have proper documentation- Maintain association relations as assigned

Greater Nashville Area, Tn

- Maintain and update social media platforms for recording artist- Dissemination of music reviews to various media outlets- Booking shows to promote and build fan base - Create press releases and conduct publicity research- Prepare and distribute press kits and CDs- Maintain and update press information on artist’s website- Track and report media coverage to fans and social media followers

Greater New York City Area

- Created press clippings- Prepared and distributed press kits and CDs- Coordinated publicity research for clients- Updated social media platforms- Tracked publicity coverage for clients and created corresponding reports- Provided administrative support to publicists and junior publicists

Greater Nashville Area, Tn

Catalog and organize the music collection of a music supervisor.

Greater Nashville Area, Tn

- Distributed touring artists promotional mailings to retailers - Circulated Sound Scan to artist managers- Updated tour itineraries and sent to RED- Coordinated scheduling with independent retail stores on promotional products, ticket giveaways, and in-store performances