Stephanie Lacina Del Rossi Email & Phone Number

Los Angeles, Ca, Us

Pinch me because I am living the dream! Blessed to be in a role where I constantly get the opportunity to flex my creative muscles helping to create content for the goodr brand.

Providing awesome flockin' customer service and spreading the joy and happiness of goodr's sunnies to all.

I love planning memorable themed events and creating custom photo props and other on-point themed elements for events and parties. The devil is the details. Here are some custom elements I have recently created. Being able to focus on creative, artistic projects has been very rewarding.

Irvine, California

Intensive web development immersion program. Focused on front end web development. Created, collaborated, and coded several projects, including a calculator, memory match card game, two player Connect Four game, mobile game finder app, mock bakery website. Learned HTML5, CSS3, Javascript, jQuery, React, PHP, using APIs.

Managed imaging software portfolio including DIS, CS Imaging, and Logicon Caries Detector, served as Project Manager for CS Imaging, DIS, and Logicon to cover all aspects of product launches in the U.S. and Canada.HIGHLIGHTS:Delivered innovative, compliant software products to the US & CanadaExecuted software release activities as Project Manager, coordinated cross-functional teams to successfully meet production deadlinesOversaw $100,000 project engineering budget. Effectively directed overseas engineering team to incorporate required design changesExecuted move from 3rd party manufacturer’s CA office to in-house production at GA headquarters, improving cost, logistics, & autonomyStreamlined & simplified manufacturing process to significantly reduce production timeServed as final escalation point for complaint handling for the devicePrepared and updated FDA annual report for submission by regulatory teamContinuously provided training & resources to support team on technical support, complaint handling, ordering/shipping, replacement protocolsOrganized document management for product releases: documented changes, created parts, obtained required approvals, wrote standard operating procedures (SOPs) & formsCollaborated with marketing to develop on point marketing materials

Oversaw the successful development, design, manufacture and compliance of Class III medical device. HIGHLIGHTS: Researched & analyzed competitive technologies/products, armed sales team with informed competitive strategies to boost sensor salesTrained sales, training, technical support teams, & clients on best practicesEnsured exceptional regulatory compliance record, adhered to 21 CFR regulations, ISO 13485 & 14971 standardsManufactured software: filled all POs on time, ordered & maintained manufacturing supply inventory & equipment Directed & collaborated with engineering team to develop & test design changes, solve issues, resulted in release of a more robust productExecuted successful completion of FDA Class II recall on scheduleEstablished new training & documentation resources for consistent product support, accelerating productivity & improving client experience Developed & wrote responses to customers for product complaints. Collected data surrounding complaint and determined course of action. Initiated CAPA and anomaly reports as requiredMaintained complaint file, performed annual complaint file analysisLed transition of support to overseas team, set up cloud-based tools, trained team, increased no. of knowledgeable personnel, improving response timesHosted informative, interactive product webinars catered to client needs

United States

Responsible for the manufacture of a Class III medical device, providing outstanding customer service to thousands of users, and maintaining exceptional regulatory compliance record for the product. Regular correspondence with customers allowed me the unique opportunity to collect valuable feedback which in turn led to exciting product enhancements over the years. I enjoyed collaborating on the UI/UX of the product, facilitating the incorporation of new design ideas and technology to improve the customer experience. HIGHLIGHTS:Improved UX/UI by facilitating implementation of automated features Redesigned product package, slashed production time by two-thirdsManufactured ~20,000+ software packages with flawless executionAnalyzed user feedback & incorporated improvements in productCo-authored, reviewed, & edited all customer-facing documentationManaged Help Desk, provided first-rate support to thousands of users, including writing detailed case-study reports for clients using their x-rays, including handling all complaints about deviceWrote SOPs and forms for product manufacturing processesCo-authored journal articles about the productPerformed all QA testing for the deviceCollaborated with sales & marketing to take advantage of upcoming releases, promoted upgrades to clients focusing on how the product could improve productivity & patient care; collected leads & increased salesCreated product certification curriculum for sales & training teams; arranged for & provided training to employees in need of additional help

Bachelor Of Arts - Ba, History

Education record

Front End Web Development