Stephen Lowrey Email & Phone Number

Syracuse, New York Area

• Responsible for the management of 12 person team co-located in India and Syracuse, NY that provided 24/7 call center. Managed the service of software-generated automated password resets for emergency and privileged.
• Increased customer satisfaction 70% by assigning key team members to provide a single point of contact based on knowledge, communication skills and experience.
• Increased overall security and high level visibility 100% by identifying the lack of a supervisor/ lead level authentication process in software utilizing change processes.
• Decreased SOX audit clean-up time 90% by assigning team members to data mine 60,000 accounts across multiple platforms and operating systems.
• Developed a well-trained and experienced team for 24/7 help desk support by identifying and scheduling a complex staff that encompassed six time zones and uniquely qualified members of the team.

Syracuse, New York Area

• Recruited to manage customer armory projects through design, purchasing, contracting and installation. Managed the development of a project management/quoting software tool that allowed customers to design/build their.
• Delivered $2M armory at Camp Pendleton, CA by using the PMI principles.
• Reinvigorated and delivered two projects at Fort Carson, Colorado valued at $200K on time by re-developing the scope and WBS.
• Delivered $80K Project/Sales Management Software on time and under budget by collaborating with external software vendor developing scope, milestone, testing methods and installation.
• Expanded sales 30% by developing a new product line for Law Enforcement customers.
• Increase storage efficiency 30% by developing a new storage bracket.

Syracuse, New York Area

• Provided technical support and implemented hardware and software platforms for certified Mission Planning Environments. Developed systems for software and hardware conversions for C-130 to C-17 and F-16 to MQ-9.
• Increased operational safety 30% by developing a 3-D depiction of aerospace boundaries for planning aircraft operations.
• Decreased F-16 conversion project completion 15% by identifying requirements and implementing military standards across software and hardware platforms for classified and unclassified environments.
• Completed 100% of the mission planning conversion project on time utilizing PMBOK methodologies for scope, WBS and budget.
• Increased C-17 readiness 80% by establishing self contained mission planning deployment kit.
• Ensured zero budget increase through 100% accountability of all mission planning equipment and software.

Honolulu, HI

• Calculated/planned cargo and passenger placement on planes to keep the aircraft within permissible center of gravity limits and ensure optimum flights; determined aircraft availability for missions; scheduled aircrews.
• Selected as initial instructor cadre for C-17 conversion. Graduated from courses with honors. Established training and evaluation programs upon returning from training.
• Scheduled computer systems upgrades for 30 systems resulting in no system interruptions for users.
• Planned and implemented the deployment of aircraft maintenance supplies and equipment and aircrew supplies and equipment being airlifted to Kuwait.

Dyess AFB, TX

• Managed and administered the functional community of a LAN.
• Regarded as “the number one choice to indoctrinate the new loadmasters and the first person called when a challenging mission comes our way” and “the best loadmaster I have ever worked with” by Captain Drew L..
• Promoted from roles as Aircraft Loadmaster (Dyess AFB, TX), and Weapons Systems Coordinator and Aircraft Mechanic Specialist (McChord AFB, WA).

Bachelor'S Degree, Computer Science And History, 3,9 Summa Cum Laude

Associate'S Degree, Information Technology / Networking, 3.98