Delivered client feedback and project statuses to executive team. Governed project logistics, budgets, and timelines. Created and retained detailed project plans based on installation specifications. Managed multiple projects simultaneously, while participating in product testing, and training initiatives. Focused on providing onsite support during the implementation and post-live. Orchestrated client support activities for duration of production life. ACHIEVEMENT HIGHLIGHTS:- Acted in the role of business analyst for support of analysis, design and configuration of new product and supported implementation.- Heightened the organization by centralizing documentation management through SharePoint to enhance visibility of tracking and placing documents. - Project managed a new high-profile product that paved the way for new business in the US. - Lead testing and on-site quality control of HL7 and FHIR interfaces from EHR to slave system ensuring accurate data processing.

Supported implementation and client support services teams by acting in the roles of project manager, business analyst, implementation consultant or support representative as needed. Strategized and guided staffing, training, and performance evaluations to develop and control service programs. Ensured quality of product delivery as well as quality of post-live support. ACHIEVEMENT HIGHLIGHTS:- Analyzed the requirements of each customer prior to configuration and integration.- Provided expertise during analysis of product and quality control. - Introduced a new product in five facilities over a two-year period acting in the role as project manager, business analyst and implementation expert.- Exuded world class customer service by resolving customer complaints regarding service with proficiency and professionalism. ACHIEVEMENT HIGHLIGHTS:- Exuded world class customer service by resolving customer complaints regarding service with proficiency and professionalism. - Proudly represented the company at trade association meetings to promote company products. - Served in the capacity of a Project Manager when needed. - Introduced a new product in five facilities over a two-year period.

Administered franchise implementation of patient flow software in the US and Canada, as well as software upgrade, conversion, and new activation of patient flow software. Created and preserved thorough project plans based on installation requirements and facility-specific needs. Managed the internal and external workflow to prep for the implementation of software. Primary contact for clients and liaison at Allscripts.ACHIEVEMENT HIGHLIGHTS:- Developed expertise in patient flow while understanding of integration between various electronic health systems such as Siemens, Cerner and Epic.- Analyzed workflow and HL7 interfaces to ensure patient flow processing would be seamless for clients.- Partipated in and lead the quality control effort for beta product.- Supervised beta software release for a 13-hospital healthcare system with a transfer center by coordinating a cross-functional team, including the client, implementation services, support, and product development.

See Allscripts.Premise was purchased by Eclipsys. Eclipsys was purchased by Allscripts.