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My name is John.I am a hospitality leader with a broad background of over 20 years of experience in the hospitality industry including hotels, resorts, and the vacation ownership industry (timeshare and fractional properties). I have worked on six continents and have held key management positions at some of the world's leading properties. I possess perhaps the broadest and most extensive background in the hospitality industry. I have helped to facilitate the growth of the industry into the reputable and profitable business it is today – one skillfully managed resort at a time. I have pioneered many of the timeshare & vacation ownership programs that have become standards within the industry, such as: modernizing the vacation club concept (incl Universal Vacation Club); developing proactive booking, full-service concierge programs (incl Les Clefs d'Or), online booking & full-service exchange concierge; forming an integrated CRM program; partnering with Tom LaTour to form LaTour Hotels and Resorts; & integrating all travel services.In addition, I am an effective and strong communicator who works well with others on team projects across multiple groups. I have a proven ability to build winning environments that consistently add value, deliver measurable results, and enhance organizational viability and growth.My key skills include: • Innovative & Creative Thinking• Budget Control & Management• Business Development & Optimization• Change Management & Process Improvement• Strong Business Acumen• Diplomatic & Approachable Leadership• Collaborative & Hands-On Management• Maximizing Quality, Effectiveness & EfficiencyCustomer loyalty is impacted when you employ the right professionals to represent you when assisting your valued customers. Connect with me today!
Azzurro Group
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Chairman And CeoAzzurro GroupScottsdale, Az, Us
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Vice ChairmanLa Tour Hotels And Resorts 2007 - PresentAsheville, North Carolina, United StatesIn my current role as Vice Chairman I am primarily involved in Business Development, expanding the base of the company into full mixed use opportunities - Hotel and Resort Management, Timeshare Resort Management, Fractional Resort Management and Condominium Management. • In the early days, worked hand in hand with the founder, Tom LaTour (former President and CEO of Kimpton Hotels), to execute business plans for upscale boutiques and numerous luxury fractional, condominiums and small resorts in Canada and Thailand, Mexico, the United States, Latin American and the Caribbean.
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Chairman And CeoAzzurro Group 2018 - Present
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ChairmanResortcom International 2001 - 2018In my previous role as Chairman, I:• A key leader in a management and financial services company with over 50 clients. • Identified areas in need of improvement, implemented changes to ensure risk management, and served as the counsel to department heads regarding business growth and optimization.• Provided in-depth advice on resort property management and reservations, loan servicing, collections, information technology, credit card process, and trust oversight for approximately 250,000 timeshare owners. • Consulted with timeshare developers on a regular cadence to ensure business alignment, sales strategies, and marketing tactics and maximized their partnership value. -
Chief Operating OfficerRci Management 1997 - 2001In my previous role as Chief Operating Officer, I:• Served as the Chief Operating Officer for the largest branded full-service management company in the industry that serviced over 43 Timeshare Resorts and 50 Owners Associations. • Spearheaded, led, and contributed to the delivery of various high-visibility business projects. Provided business impact, change impact, and analysis, ensuring all changes were properly planned and well communicated.• Created an environment that encouraged employees to make the customers' experiences more convenient and enjoyable. • Translated the business strategies into well-defined roadmaps containing requirements and prioritization to achieve a long-term competitive advantage.
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Chairman And Chief ExecutiveBlock Hotels Africa 1995 - 1997In my previous role as Chairman and Chief Executive, I:• Responsible for the overall direction of 24 properties in geographically dispersed areas, including Kenya, Zimbabwe, and South America; Block Hotels Africa was the oldest hotel, lodge, and safari camp company in Africa.• Developed the company infrastructure, safety, policies, procedures, employee engagement/development, budgets, finance management, marketing, year-to-year goals, and projections.• Facilitated meetings focusing on opportunities to align business solutions and optimize growth; Has a keen ability to translate and simplify complex topics for high-level executives and general business audiences.• Coached, developed, motivated, and supported employees on providing outstanding and superior service—identified areas in need of improvement and developed solutions.
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Director Of Resort OperationsSun International - Sun City Resort 1992 - 1995In my previous role as Director of Resort Operations, I:• Oversight of 4 hotels ranging from ultra-deluxe to family-style with two large casinos, an entertainment center with an indoor concert stadium, 48 restaurants and bars, conference facilities for over 2,000 capacities, along with two championship golf courses, championship tennis facilities, man-mad lake, extensive themed Water Park, and a private game reserve. • Successfully grew the company to be regarded as one of the top 10 destination resorts in the world.• Trusted advisor to the leadership team by participating in overall group strategy decisions and assisting in implementing policies and procedures while focusing uniquely on maximizing the organization's effectiveness by helping balance priorities, communicate effectively on the behalf, and participate in critical meetings. • Managed over 6,000 employees through continuous change, championed broader thinking, and created a transparent environment of open communication and clear expectations.
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General ManagerShangri La Hotel Singapore 1992 - 1994Re-establishing the Shangri La Hotel Singapore into the number one hotel in the world, a title held for multiple years. Voted Best Managed Business in Singapore. -
Vice President Of OperationsAmfac Hotels And Resorts 1976 - 1982
John Small Skills
John Small Education Details
Frequently Asked Questions about John Small
What company does John Small work for?
John Small works for Azzurro Group
What is John Small's role at the current company?
John Small's current role is Chairman and CEO.
What is John Small's email address?
John Small's email address is js****@****com.com
What is John Small's direct phone number?
John Small's direct phone number is +161945*****
What schools did John Small attend?
John Small attended Western Michigan University, California State University, Fullerton.
What skills is John Small known for?
John Small has skills like Resorts, Hotels, Vacation, Timeshare, Travel Services, Restaurants, Luxury, Hospitality, Hospitality Management, Hospitality Industry, Cruises, Pre Opening.
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John Small
Former Vice President Of International And Concept Development At Rita'SDallas-Fort Worth Metroplex3yahoo.com, ritascorp.com, cicispizza.com2 +161045XXXXX
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John Small
Livermore, Ca3aol.com, soaprojects.com, soaprojects.com6 +191639XXXXX
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