Smina Jamil Email & Phone Number

Munich, Bavaria, Germany

- Business Product Owner: Lead operational execution and strategic planning for the Customer Experience Department for Parloa's Real Time Translation Product - BPO/CSM: Analyze customer data and feedback to identify opportunities for (product) improvement to support go-to-market strategy and market entry for Real Time Translation- Account Management: build strong relationships with key enterprise clients incl. two Fortune 50 accounts and stakeholders, foster partnerships to deliver exceptional value- Project management: successfully lead the development and monitoring of global implementation projects (Real Time Translation, Voicebots, Chatbots)

Munich, Bavaria, Germany

- Business Product Owner: Lead operational execution and strategic planning for the Customer Experience Department for Parloa's Real Time Translation Product - BPO/CSM: Analyze customer data and feedback to identify opportunities for (product) improvement to support go-to-market strategy for Real Time Translation- Project management: successfully lead the development and monitoring of global implementation projects (Real Time Translation, Voicebots, Chatbots)- Account Management: build strong relationships with key enterprise clients incl. a Fortune 50 account and stakeholders, foster partnerships to deliver exceptional value- CSM: develop and implement strategies to maximize customer satisfaction and retention- CSM: provide expert guidance and support to ensure successful product adoption and utilization for both the Parloa platform (Voicebots, Chatbots) as well as Real Time Translation

Würzburg

- strategic consulting for introducing and scaling Conversational AI within enterprises (incl. Voice and Chatbots) incl. creating Business Cases and calculating the ROI- project management: successfully lead the development and monitoring of global Voice and Chatbots, as well as rollouts - strategic management of key accounts: build and maintain sustainable, trusting and successful customer relationships- consulting for topics such as Conversational Design (Chat & Voice), Bot Operations and Bot Personalities- onboarding of new clients to our Conversational AI Platform BOTfriends X- contract coordination, controlling and budget management for projects and accounts

Munich

Strategic project management for Conversational Chatbots. - successfully lead the development and control of a global lead architecture for Conversational Chatbots, as well as rollout of the customer service POC in UK, Spain and France. - strategic in-house consultant for social media strategy and community management.- business owner of the global social media engagement tool and website chat- managed the global issue / risk management and social customer care processes- provider and agency management as well as contract coordination and budget management of over 600 k

Munich

- global customer service marketing contact leading the area of corporate identity and design of customer service for the global brands Bosch, Siemens, NEFF and Gaggenau- responsible for the internal communication and global PR of the customer service in coordination with CCM, including the creation of internal newsletters- project management experience through leading the marketing strategy for international strategic business development projects in Chinese and Indian market- agency management and budget management of over 100 k EUR

Bacherlor of arts (final mark 2.2):- acquirement of sound business knowledge with a focus on sales and online marketing - project management experience through project support in the area of website performance and social media analytics - Bachelor thesis: development of an scoring system for the evaluation of automated topic detection methods of user generated content (mark 1.8)

Bielefeld

Pädagogische Mitarbeiterin in der integrativen Offenen Ganztagsschule

Bielefeld

Bachelor Of Arts - Ba, Business, Sales & Trade

Abitur, German, English, History, Mathematics, Philosophy, Sprachlicher Schwerpunkt

Successfully achieved general qualification for university entrance (final mark 1.6)