Karissa Smith Email & Phone Number

Texas, United States

Stow, Ohio, Us

Aliso Viejo, Ca, Us

Assisted the go to market and renewals teams with developing and showcasing solutions to allow customers to simplify access management and life cycle management systems while increasing security.Leveraged previous sales training and experience gained to contribute improvements to the team’s sales acumen.Supported all market sizes and segments.

San Francisco, California, Us

- Partnered closely with sales and sales leadership to develop solutions for customers to streamline and secure authentication for the internal workforce as well as external partners and customers.- Developed a system to improve collaboration, account tracking, and knowledge sharing between the sales team allowing for more productive internal and external meetings and reviews.- Partnered closely with the sales manager to inspect deals, develop sales strategies, and drive quota attainment.- Flourished in a fast-paced environment of up to 6 concurrent account managers, supporting the deal from discovery to close.- Achieved second place by ARR at end of year amongst my team.

Plano, Tx, Us

- Led the security engineering team through system and process upgrades and deployments. Responsible for personal and team development.- Coached and guided the security engineering team through purchase, configuration, deployment, and adoption of a new on-premises PAM (Privileged Account Management) solution.- Lead project to adopt a cloud-based PAM solution following the success of the on-prem deployment.- Managed and mentored the security engineering team including hiring, internal reviews, team meetings and goal setting.

Plano, Tx, Us

- Managed projects upgrading, optimizing, and deploying a variety of security tools and processes.- Maintained and optimized the existing SIEM (Security Information and Event Management) deployment. This included identifying and troubleshooting log collection and system performance issues, preforming daily maintenance, system patching, and upgrades.- Managed, configured and introduced new functionality to inline production next-gen firewalls. Planned, tested and began deployment of an SSL decryption project to be done by the firewalls company wide.- Provisioned, deployed, and reviewed a variety of security solutions for possible adoption. Solutions include network analysis tools, data governance suites, and database auditing software.- Responsible for continuing efforts to improve security posture through researching new or existing technologies and providers. Many efforts focused around increasing or maintaining visibility and security during cloud migration initiatives.- Audited, streamlined and replaced existing password management system to provide more complete and reliable password management for local administrative accounts. Increased existing functionality to pave the way for longer term goals with end users. Provided team training to increase utilization and adoption.- Planned, tested, replaced and tuned file integrity monitoring product with a newer product expanding current monitoring and reporting features as part of the project scope.- Responded to tickets relating to products and services supported by the security team including password resets, network communication troubleshooting, Windows group policy issues, and product agent conflicts.- Managed vendor relationship and communication for existing MSSP.

Addison, Tx, Us

- Primary SIEM Engineer responsible for deploying, maintaining, and configuring all SIEM related needs globally.- Configured and managed the global SIEM deployment. This included identifying, designing, testing and implementing new detection rules as well as preforming daily maintenance, system patching, and upgrades.- Designed and implemented a global SIEM deployment and SIEM engineering operation strategy. Worked with project managers to facilitate communication and deployment progress with impacted business units and global security teams.- Developed monthly metrics to show progress and system status resulting in charts and graphs to be included in executive slide presentations.- Established documentation for managing rule design, building, and maintenance allowing visibility and historical reference.- Responded to SOC (Security Operations Center) inquiries regarding alarms triggering to help determine false positives. Worked closely with the team to reduce alert fatigue.- Conducted user group training sessions for all SIEM users to facilitate two-way communication allowing a greater knowledge of SIEM functionality for the SOC and provided feedback regarding the system health and SOC needs to the SIEM Engineering team.

Plano, Texas, Us

- Involved in monitoring and investigating system alerts and violations.- Monitored security systems for violations and intrusions, and enhancements. This included tools such as a SIEM, Website Gateway, and NIPS (Network Intrusion Prevention System).- Performed investigations on system alerts and managed appropriate responses ranging from escalation and further investigation to alert tuning.- Responded to incoming threat intelligence and applied knowledge by creating new alert policies in the appropriate systems.- Established documentation methods and templates for activities and investigations performed by the SOC. Used new system to produce dashboard style information for upper management.- Participated in a project aimed at applying stricter controls around egress traffic in sensitive areas of the network.- Member of the incident response team and remediation efforts.

Dallas, Texas, Us

- Responsible for vulnerability management, web/email filtering, and compliance reporting.- Performed risk and vulnerability assessments to measure security posture and recommend enhancements.- Enhanced and expanded the vulnerability assessment processes. Designed and implemented expanded schedules, synthesized returned data into reports and trending graphs, and documented the new processes.- Partnered with the email security vendor to review the security posture of the email security appliance and produced a project timeline and documentation for improving system performance.- Reviewed and audited security systems and logs for violations, intrusions, and improvements.- Administered, configured, and performed ongoing maintenance of network security devices.- Established and reviewed network security standards, policies and procedures while ensuring proper alignment with business objectives.- Coordinated and participated in incident response and remediation efforts.

Dallas, Tx, Us

- Installed and configured enterprise level web vulnerability scanner to provide vulnerability reports for company managed external facing websites.- Point of contact and organizer for quarterly third party penetration tests. Also responsible for presentation and timely remediation of issues returned by the vendor.- Managed web filtering policy, investigated website usage, monitored daily activity and removed terminated employee rights.- Project lead for internal employee security awareness training and education. Project work included involving key stakeholders and executive management from departments throughout the organization to gather information shaping the program to the specific needs of the organization.

Chantilly, Virginia, Us

- Provide first and second level support in an active directory environment for 12,000+ global users including US, Europe, Asia and Middle East. Responsibility includes support for internal employees, external contractors and business partners with various access needs.- Configuration, troubleshooting, and security for mobile devices including iPhone and iPad IOS, Blackberry(BES), and mobile broadband devices.- Level two support included resolving issues with whole disk encryption, VPN connections, and VoIP account management.

Rockwall, Tx, Us

- Administered a network and phone system containing a primary office and two remote branch offices connected by a VPN tunnel along with a large variety of printers, scanners and other end user devices.- Responsible for successful troubleshooting, configuration, and maintenance of all Windows Active Directory environment which included DNS/WINS/DHCP Services.- Responsible for administration of server hardware and periodic performance assessments to find efficiencies within environment.

Plano, Texas, Us

- First contact for clients calling in needing help with training, reporting product defects and configuration in the various products supported.- Served as a first level account manager for large national clients which included duties such as advising and scheduling patch releases and identifying root causes.

- Using all resources available including internal documentation, internet resources and employee contacts from various locations, researched and created new training documentation being used to create new on-line training curriculum in order to bring new employees up to speed more efficiently and effectively. - Demonstrated the ability to manage several projects at various stages of completion while meeting numerous separate deadlines. - Met and exceeded expectations and deadlines allowing the project to be completed ahead of the proposed schedule.

Dallas, Texas, Us

- Lead ongoing project to identify and correct discrepancies in a dynamic active directory structure of over 25,000 due to accounts that were incorrectly provisioned or missing required information.- Provide support for a wide range of operating systems, biomedical equipment, computer hardware, healthcare software, and office productivity packages, including Microsoft Office Suite, Active Directory, Exchange, Windows 2000, XP, and Vista.- Responsible for troubleshooting and resolving a majority of calls using tools and techniques such as Remote Administrator, web-based resources such as Google and Microsoft's Knowledge Base, team interaction both face to face and over IM using Communicator and internal resources provided by the company.