Steve Smith Email & Phone Number

Workday Platform and Student Deployment Engagement Manager

Buffalo, New York, United States

Led all enrollment operations in admissions, financial aid, registration, academic advisement/retention, orientation, career services, and athletics.Connected enrollment goals to student tuition rates to improve revenue prediction data. Used enrollment and market data to establish attainable enrollment goals in shrinking demography and economy.Developed a prescriptive academic advisement program that contributed to a 2% growth in retention and 1% increase in graduation rates in… Show more Led all enrollment operations in admissions, financial aid, registration, academic advisement/retention, orientation, career services, and athletics.Connected enrollment goals to student tuition rates to improve revenue prediction data. Used enrollment and market data to establish attainable enrollment goals in shrinking demography and economy.Developed a prescriptive academic advisement program that contributed to a 2% growth in retention and 1% increase in graduation rates in the first year after implementation.Streamlined strategic planning and assessment operations for the enrollment division, emphasizing customer service and student retention. Developed initiatives and shared ownership improving accountability and student outcomes. Partnered with a local private college offering on-campus housing to nearly 100 students. Negotiated terms of the memorandum of understanding (MOU) including cost and student conduct. Created a feedback-loop between both institutions to ensure all student services and conduct matters were resolved quickly.Streamlined onboarding tasks for new students by eliminating unnecessary pre-enrollment tasks. Partnered with Parchment to reduce paper transcripts in admissions. Collaborated with faculty and college senate to develop a math and English placement program that no longer required students to take placement examinations. Secured SUNY Performance Improvement Fund grant to create a Guided Pathways program. Collaborated with academic leadership to establish academic paths for use in advisement and marketing. Developed and implemented a comprehensive customer service improvement plan for the enrollment division. Hired and collaborated with consultants to perform assessments and guide areas of improvement with a distinct focus on electronic delivery of enrollment services and cross-training of staff. Show less

Buffalo, New York, United States

Developed and administered all admissions and recruitment plans to meet undergraduate enrollment goals. Improved freshmen student enrollment by over 30% in six years. Through new post-acceptance communications and territory management strategy, increased and maintained the freshman acceptance-to-enroll yield rate to 30%. Collaborated with financial aid to install a financial aid leveraging strategy. Reduced student appeals by presenting the best financial aid offer first in a… Show more Developed and administered all admissions and recruitment plans to meet undergraduate enrollment goals. Improved freshmen student enrollment by over 30% in six years. Through new post-acceptance communications and territory management strategy, increased and maintained the freshman acceptance-to-enroll yield rate to 30%. Collaborated with financial aid to install a financial aid leveraging strategy. Reduced student appeals by presenting the best financial aid offer first in a professionally produced package. Exceeded new student enrollment target by over 8% in the first year following implementation.Executed a complete overhaul of admissions processing procedures. Decreased application review and processing time by reducing paper requirements and unnecessary physical handling of student applications. Partnered with vendors establishing IT integrations improving recruitment and communications, including CRM, texting, and financial aid leveraging, showing qualitative return on investment.Analyzed the college’s administrative assessment procedures to co-author the Middle States (MSCHE) accreditation report for Standard 7 (Institutional Assessment). Collaborated with administrative departments to guide them toward improved assessment practices. Show less

Undergraduate Admissions

Career Services

Ph.D., Ed.M., B.A., Higher Education/Higher Education Administration

Education record