ACHIEVEMENTS* Turning around loss making branch using innovative market penetration strategies and successively enhanced bottom line revenue approximately by 150% in a period of 6 months.* Enhanced responsiveness in teller transactions by using product and currency detecting knowledge resulting in enhanced client satisfaction and retention thereby enhancing bottom line revenue of the organisation.* Utilized benchmarking approaches in quoting best prices for the customers resulting in enhanced customer inflow.* Trained the support staff using in house training approaches resulting in enhanced transaction speed, improved customer follow ups and new client acquisition.* Successfully transferred the diverse expertise what I have gained to the different employee groups across branches thereby contributing to employee retention.* Enhanced bottom line revenue by incorporating small, medium and high profile MNCs into WPS system.

DUTIES AND RESPONSIBILITIES * Supervising the performance of Head Teller, Cashiers and Branch Service Representatives (BSR).* Ensure optimum productivity and high quality service to customers.* Responsible of monitoring target v/s achievement, staff allocation & productivity, Training staffs, MIS reports, Income & Expenses etc.* Give direction and leadership to the operational and managerial functions.* Responsible for growing customer base, customers and business relationships.* Responsible for Cash and Security Documents and also ensuring optimum cash balance is maintained.* Ensure Internal Control procedures are in place at all times.* Review and authorize all documents (originals and scanned) pertaining to New Account opening, Remittances, Foreign Currencies etc. * Responding to Internal / External Audit queries in a timely manner.* Maintain good public relations with customers and the community.* Managing difficult situations with customers and providing them with a resolution.* Reporting of any untoward incident to the related department heads and top management* Conducting timely branch meetings to discuss the strategies for achieving the branch targets.* Responsible for Control over Stationery usage and safe-keeping of security items.* Managing team and getting the daily activities report at the end of the day.* MIS reporting to the Directors and head office.* Ensure AML policy’s

ACHIEVEMENTS, DUTIES AND RESPONSIBILITIES* Providing foreign exchange services to clients and process cash transactions.* Buying and selling of all currencies and traveller cheques.* Attending 175– 210 customers per day.* Trading currencies with other exchange houses as a wholesaler.* Managing inventory and reorder level.* Providing best customer service thereby enhancing customer satisfaction.* Examine checks for endorsements and to verify other information.* Identify transaction mistake when debits and credits do not balance.* Analyzed business process and utilised product expertise and transaction accuracy as tools in enhancing customer satisfaction loyalty.* Utilized multi capabilities in enhancing client satisfaction thereby reducing HR cost and contributing to departmental efficiency as well as bottom line profitability.* Retained difficult customers using customer centric approaches resulting in enhanced customer retention rate.