Christopher Smith Email & Phone Number

Louisville, Kentucky Area

Configure and install routers and switches in various locations throughout the healthcare system.Network architecture, configuration, testing and implementation of the design, routers and switchesDesign and Implement network augmentation to increase security via camera and physical access controlField survey and appraisal on new sites for network design prior to implementation.Responsible for trouble ticket resolution up to and including field hardware replacementManaged… Show more Configure and install routers and switches in various locations throughout the healthcare system.Network architecture, configuration, testing and implementation of the design, routers and switchesDesign and Implement network augmentation to increase security via camera and physical access controlField survey and appraisal on new sites for network design prior to implementation.Responsible for trouble ticket resolution up to and including field hardware replacementManaged ticket queues and problem resolution through Sharewell ticketing system. Show less

Louisville, Kentucky Area

Configure and install routers, switches, and firewallsNetwork architecture, configuration, testing and implementation of the design including firewalls, routers and switchesDesign and Implement network augmentation to increase security via camera and physical access controlField survey and appraisal for security camera and physical access controlVendor ordering and quote processes on equipment as part of network design and site surveysFirewall rule and access list… Show more Configure and install routers, switches, and firewallsNetwork architecture, configuration, testing and implementation of the design including firewalls, routers and switchesDesign and Implement network augmentation to increase security via camera and physical access controlField survey and appraisal for security camera and physical access controlVendor ordering and quote processes on equipment as part of network design and site surveysFirewall rule and access list changesResponsible for trouble ticket resolution up to and including field hardware replacementManaged ticket queues and problem resolution through Sharewell ticketing system.Inventory control through the upkeep of change management database Show less

Louisville, Kentucky Area

-Directly responsible for maintaining configuration standards, configuration changes, and troubleshooting of issues for 60 Arris E6000s-I am in an on call rotation where I am responsible for problem resolution for approximately 700 CMTSs.-Planned large scale projects and created schedules for my team. -Through IP space management I seek not only to lower costs by correcting excessive scope assignments but also to ensure IP space availability for future growth.-Support daily… Show more -Directly responsible for maintaining configuration standards, configuration changes, and troubleshooting of issues for 60 Arris E6000s-I am in an on call rotation where I am responsible for problem resolution for approximately 700 CMTSs.-Planned large scale projects and created schedules for my team. -Through IP space management I seek not only to lower costs by correcting excessive scope assignments but also to ensure IP space availability for future growth.-Support daily operations in a regional market of a national ISP by being a technical expert and providing troubleshooting/problem resolution of all escalated issues.-Participate in multiple department troubleshooting efforts across various platforms to resolve issues in a timely manner. -Responsible for new CMTS activation, configuration and subsequent testing and coordination with other departments. -Implementation of changes to 60 CMTSs in order to ensure network wide projects, new products, and standards compliance are completed accurately, on schedule, and with minimal customer impact.-Configuring and troubleshoot routing protocols-BGP, OSPF, ISIS, RIP-I develop and write Method of Procedures (MOPs) for internal maintenances to ensure efficiency, compliance and to minimize customer impact.-Manage ticket ques and problem resolution through Remedy ticketing system. Show less

Louisville, Kentucky Area

-One of two supervisors for the NOC over 21 technicians.-Responsible for management processes such as schedules, timesheets, discipline and training new employees. -Part of the hiring process from interviews to ensuring that all technicians have the tools they need to perform assigned tasks-Used Cisco Historical Reporter to gather information and generate reports on phone availability, abandoned calls, and service level of the technicians. -Used reports, emails, and Remedy… Show more -One of two supervisors for the NOC over 21 technicians.-Responsible for management processes such as schedules, timesheets, discipline and training new employees. -Part of the hiring process from interviews to ensuring that all technicians have the tools they need to perform assigned tasks-Used Cisco Historical Reporter to gather information and generate reports on phone availability, abandoned calls, and service level of the technicians. -Used reports, emails, and Remedy tickets to identify, correct, and educate technicians on mistakes made when documenting outages.-Developed performance improvement plans for technicians. technicians. Communicated with multiple departments to ensure all projects, maintenance and daily activities were completed.-Mentored technicians to increase their knowledge base-Mentored non native English speaking engineer to increase his effectiveness in the NOC-Set up a lab for employees to use to study for certification tests. This lab was later used by the company to test before live maintenances. Show less

Louisville, Kentucky Area

-Sole senior NOC technician over 13 NOC technicians. -Function as a technical lead and fill in supervisor. -Provide mentoring to the junior technicians as well as assist them in troubleshooting. -Responsible for the management of Insight’s IP space ensuring that IP addresses are not wasted.

Louisville, Kentucky Area

-Supported daily operation by being a technical expert and providing troubleshooting/problem resolution for a regional ISP network servicing 800,000 residential and commercial data customers as well as 150,000 voice customers.-Part of a 7 person on call rotation responsible for 24x7 regional MSO network servicing 800,000 residential and commercial data customers as well as 150,000 voice customers.-Responsible for end-to-end functionality and 99.999% uptime of all customer facing network… Show more -Supported daily operation by being a technical expert and providing troubleshooting/problem resolution for a regional ISP network servicing 800,000 residential and commercial data customers as well as 150,000 voice customers.-Part of a 7 person on call rotation responsible for 24x7 regional MSO network servicing 800,000 residential and commercial data customers as well as 150,000 voice customers.-Responsible for end-to-end functionality and 99.999% uptime of all customer facing network devices, servers, and services. This includes DHCP, TFTP, DNS, RF HFC plant, Arris and Cisco CMTSs, Cisco routers and switches, optical transport, routing protocols, and STP.-Provide support to 155 Arris and Cisco CMTSs in 18 different locations in Kentucky, Ohio, Indiana, and Illinois by acting as a subject matter expert to the 18 different onsite technician teams and by troubleshooting and resolving any issues that occurred on the CMTSs.-Provide support for over 200 customer traffic carrying Cisco switches and routers including 7600 series, 7200 series, 3750, 3500 series, 1950s.-Provide support for the TDM provisioning network which allows for the provisioning of customer's phones in DMS-500 TDM phone switches. -Supported the DMS-500 TDM phone switches by the provisioning and decommissioning of TDM circuits across the Cisco 15454 OTN network. -Provided support and troubleshooting for the Cedarpoint Safari C3 class 5 voice switch and the Comverse voicemail platform.-Wrote processes for various network alarms that were used by the NOC technician to perform basic triage after an alarm was presented to them.-Led training and question/answer sessions to ensure that the NOC technicians understood the process as well as their responsibilities.-Acted as a technical mentor and trainer for NOC technicians with both Insight's network and certifications. Show less

Louisville, Kentucky