Melissa Smith Email & Phone Number

 Provided support to six hospitals, and more 100 physician offices, impacting approximately 15,000 network employees Updated ~150 Reporting Workbench templates to dynamic templates Troubleshot issues with Reporting Workbench and reports Championed configuring and creating of Epic Reporting Workbench templates Created documentation and trained team members on how to create Reporting Workbench templates Developed and scheduled Epic Crystal Integration (ECI) ~100 reports to run daily, weekly, or monthly Configured ECI batch jobs on Clarity Console Server inside of task scheduler Maintained and updated three SAP Business Objects servers Scheduled ~150 Business Objects Crystal reports to run and deliver to SharePoint Linked Business Objects Crystal reports to the Analytics Catalog Condensed Epic security classes for Reporting Security by 75% Coordinated report changes across hospitals to maintain consistency Migrated reporting changes through Data Courier to testing and production environment

 Led troubleshooting for issues with McKesson Home Health software Developed Crystal reports for McKesson Home Health and FasTrack Facilitated communication between ~120 clinicians and Epic analysts Honored with Shining Star Award for office in recognition of my accomplishments of putting clinicians and patients first, and going above and beyond what was asked of me

 Primary desktop support for Community Hospital East and 50 physician offices Repair computers, assess whether software or hardware issue, add and delete pc’s from Active Directory, troubleshoot pc related problems with digital cameras, scanners, printers, and re-image pc’s as needed