Nicholas Smith

Nicholas Smith Email and Phone Number

Account Executive @ Convergint
Grand Rapids, MI, US
Nicholas Smith's Location
Grand Rapids, Michigan, United States, United States
About Nicholas Smith

NICHOLAS D . SMITHEngineering Specialist/ Systems Analyst | RTLS Implementation and SupportMy background demonstrates excellent professionalism and hands-on experience in implementing technology projects, developing product requirements, and analyzing support strategies and processes to facilitate improved operations and efficiency. I actively contribute to process improvement initiatives, leveraging my expertise to enhance efficiency and customer satisfaction.In my current role as an Engineering Specialist at Convergint Technologies, I have successfully executed strategies to achieve quality improvements and increase efficiency, resulting in cost reductions and enhanced process effectiveness. I have demonstrated exceptional problem-solving skills, swiftly diagnosing and resolving technical issues to minimize downtime and optimize system performance.As a Service/Installation professional at Innovative Medical Systems, Inc., I have led the installation of advanced RTLS Systems, consistently completing projects ahead of deadlines while ensuring top quality. I have played a pivotal role in developing and improving service and installation processes, contributing ideas and feedback to enhance efficiency and customer satisfaction.In my role as a Forensic Expert at Complete Investigations, LLC., I have collaborated with multiple layers of local government and law offices to deliver forensic evidence recovered from digital sources. I have demonstrated competency in developing comprehensive forensic strategies and maintaining strict compliance with legal and ethical standards throughout the investigation.

Nicholas Smith's Current Company Details
Convergint

Convergint

View
Account Executive
Grand Rapids, MI, US
Website:
convergint.com
Employees:
2980
Nicholas Smith Work Experience Details
  • Convergint
    Account Executive
    Convergint
    Grand Rapids, Mi, Us
  • Convergint
    Operations Supervisor
    Convergint May 2024 - Present
  • Convergint
    Project Manager
    Convergint May 2023 - Present
    Grand Rapids, Michigan, United States
  • Convergint
    Engineering Specialist
    Convergint Dec 2021 - Present
    Grand Rapids, Michigan, United States
    Specializing in the implementation and support of patient security and asset management systems within the health care market.
  • Convergint
    Service/Installation | Project Management | Rtls And Patient Security Solutions
    Convergint Sep 2018 - Present
    Grand Rapids, Michigan, United States
    ▪ Participates in and helps to lead the development and testing of projects for small to large scale health organizations▪ Oversees projects requiring strict adherence to deadlines and budget requirements▪ Works directly with business leaders to ensure the successful and timely completion of projects ▪ Identifies, develops and implements process improvements across the organization to achieve improvements in quality, increase efficiency and reduce overall costs
  • Complete Investigations, Llc
    Computer Forensic Examiner
    Complete Investigations, Llc Dec 2016 - Present
    Greater Grand Rapids, Michigan Area
    ▪ Coordinate complex projects working with a diverse set of clientele.▪ Certified Computer Forensic Examiner (CCE) working with multiple layers of local government and law offices to provide forensic evidence recovered from a wide variety of digital sources.▪ Work with a variety of legal and governmental organizations helping to uncover, report and testify on various types of digital content.▪ Certified in cellular record analysis and mapping.
  • At&T
    Field Services Manager
    At&T Dec 2012 - Dec 2016
    Greater Grand Rapids, Michigan Area
    ▪ Managed multiple technical teams.▪ Worked in a metrics driven culture measuring processes, people and their performance.▪ Developed and implemented learning development systems.▪ Assessed and analyzed departmental and service trends helping to identify opportunities for process improvement.▪ Worked to Innovate organizational policies and procedures for overcoming departmental and personnel problems.▪ Collaborated cross-functionally with engineering teams, install & repair groups, sales channels, and other advanced departments.
  • At&T
    Technician – Wireline Installation And Repair
    At&T Nov 2011 - Dec 2012
    Greater Detroit Area
    ▪ Promoted to Detroit U-verse division. ▪ Provided on-site technical support and expertise to both business and residential customers.▪ Managed customer follow-ups and satisfaction ensuring all service standards were met and exceeded.▪ Consistently provided “Best-in-Class” customer satisfaction, exceeding departmental goals and objectives.
  • At&T
    Customer Solutions & Support Specialist
    At&T Mar 2010 - Dec 2011
    Indianapolis, Indiana Area
    ▪ Team lead for an advanced technical group providing support to both business and residential customer.▪ Effectively collaborated with team members to address customer needs efficiently.
  • Presort Services Inc
    Data Project Coordinator
    Presort Services Inc Jun 2007 - Dec 2009
    Greater Grand Rapids, Michigan Area
    ▪ Key liaison between major Michigan banks and communications for their customers.▪ Oversaw the processing of hundreds of thousands of mailings each month.▪ Worked delicately with clients and vendors to address questions with ease. ▪ Successfully worked in gaining contract renewal for one of the state’s top banks. ▪ Employee standout demonstrating an ability to clearly communicate complicated computer terminology to clients.•Helped company representatives understand how to grow their bottom line.

Nicholas Smith Skills

Customer Service Microsoft Office Process Improvement New Business Development Marketing Communications Strategic Planning Product Marketing Graphic Design Account Management Public Speaking Customer Satisfaction Team Building Troubleshooting Sales Leadership Team Management Management Telecommunications Business Development Team Leadership Project Management Data Analysis Microsoft Excel Customer Relationship Management Customer Experience Technical Support Training Networking Wireless Technologies Cross Functional Team Leadership Managed Services Operations Management Time Management Strategy Communication Customer Retention Software Installation Program Management Data Center Microsoft Word Solution Selling Business Process Improvement Computer Forensics Computer Network Operations Computer Literacy Computer Networking Medical Terminology Business Strategy Healthcare Information Technology Computer Hardware Certified Computer Examiner Information Systems

Nicholas Smith Education Details

Frequently Asked Questions about Nicholas Smith

What company does Nicholas Smith work for?

Nicholas Smith works for Convergint

What is Nicholas Smith's role at the current company?

Nicholas Smith's current role is Account Executive.

What is Nicholas Smith's email address?

Nicholas Smith's email address is ns****@****hoo.com

What is Nicholas Smith's direct phone number?

Nicholas Smith's direct phone number is +161680*****

What schools did Nicholas Smith attend?

Nicholas Smith attended Grand Valley State University, Grand Valley State University.

What skills is Nicholas Smith known for?

Nicholas Smith has skills like Customer Service, Microsoft Office, Process Improvement, New Business Development, Marketing Communications, Strategic Planning, Product Marketing, Graphic Design, Account Management, Public Speaking, Customer Satisfaction, Team Building.

Who are Nicholas Smith's colleagues?

Nicholas Smith's colleagues are David P., Katheryne Santibañez Rojo, Karen Sepulveda, Gustavo Alexsander, Swati Sharma, Shiuli Bawa, Chris Floener.

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