Shannon Roberts Email & Phone Number

Little Rock, Arkansas, United States

Responsible for:Being a liaison between clinical, operational, and information technology areas of the company; Recommending business solutions and process improvements related to operational efficiencies and data reporting; Interpreting and summarizing data outcomes; Working with IT on business requirements; Managing the company’s clinical pharmacists as.

Little Rock, Arkansas Area

• Responsible for ensuring clients receive superior service:
• Interact with clients, pharmacy benefits consultants/brokers, and their pharmacy benefit manager (PBM) to provide issue resolution, consultation, and analysis.
• Provide timely and accurate coordination of benefit plan changes with clients' PBM.
• Present operational performance metrics to clients on a quarterly basis to show specific performance measures to promote client satisfaction, client retention and potential opportunities.
• Proactively review plan performance, gauge client satisfaction, and utilize technology, tools, processes and resources to anticipate and exceed clients’ needs and expectations.

Malvern, AR

Clinical adjunct faculty in the Associate of Applied Science Degree in Nursing program.

Little Rock, Arkansas Area

Central Based Pool RN

Work collaboratively with PBM operations to research, create, and implement benchmarks and baselines, implement new clients, and develop new reports and products. Assist in preparation and development of plan review and sales presentations as it relates to Integrail services and products. Provide internal support for, and attend, the Clinical Outcomes.

Perform assessments, develop a plan of care, implement and evaluate the careAdminister medications and treatments as ordered by physicians and in keeping with the current clinical nursing practice.Direct, monitor and evaluate the care delegated to non-licensed personnel.Work collaboratively with an interdisciplinary team to assure the safe and accurate.

Directed meetings with new customers to obtain pertinent information to implement their prescription benefit plan. Disseminated information to the appropriate departments and ensured new plans were implemented appropriately. Worked with Account Managers to research complex issuesTrained new Account Coordinators and delegated tasks appropriatelyWorked.

Worked with the salespeople in my territory to keep accounts in good standing; reviewed credit reports and applications for new customers; assisted with clean-up of the accounts receivable and ensured payments were posted to the correct invoice.

Master Of Science In Healthcare Data Analytics, Healthcare Data Analytics

Certificate, Practice Workflow And Information Management Redesign Specialist, Completed

* Document workflow and information management models of the practice. * Conduct user requirements analysis to facilitate workflow design..

Msn, Informatics, 3.89

Bachelor Of Science, Nursing

Deans List; Chancellor's List

Associate, Nursing

Certificate, Computer Information Systems