Sarah Murray Email & Phone Number

Denver, Colorado, United States

· Onboarding new users and educating them on verticals of the platform that would assist in cultivating a successful online presence for their specific purpose. users by troubleshooting their technical issues and proposition meaningful suggestions that will help improve their online presence.· Specialize in de-escalation and billing related inquiries. Supporting delicate cases with empathy and taking the most appropriate action for both the user and the business. Proficient understanding of account billing and the back end of payments.· Specialize in working directly with Wix partners and assist them with multiple sites in order to ensure a functional professional website for themselves and their clients.· Support users by troubleshooting their technical issues and proposition meaningful suggestions that will help improve their online presence.

Denver, Colorado, United States

· Seeking prospects and qualifying new homebuyers for security systems by outbound calling realtors. Emphasizing the need for security and value in installing a system in their new home.· Building relationships with realtors and creating a pipeline of trust and loyalty that benefits all parties involved, i.e the realtor, the homebuyer and myself. · Running demonstrations for the different types of security systems offered by ADT. Possessing a deep knowledge of the different technologies and choosing the best fit for the client based on their needs and budget.· Organizing my own schedule to include outbound calls, emails and client follow ups. Managing a day-to-day life to ensure clients are taken care of in a timely manner.

Denver, Colorado, United States

• Overseeing all aspects of the front office between all shifts alongside the Front Office Manager and Assistant Front Office Manager.• Welcoming guests and cultivating an extraordinary and memorable experience at a luxury standard.• Training new agents on daily operations such as check-in, check-out, room service, appropriately handling phone calls and cash and credit transactions.• Attending meetings with different department heads to help improve the day to day operations of the hotel. • Appropriately resolving any and all guest conflicts in a timely manner that ensures positive results for both the guest and the business.

Burlington, Ma

• Overseeing all aspects of the front office between all shifts alongside the Front Office Manager and Assistant Front Office Manager.• Providing a structured training program to train all new hires on all shift rotations in accordance to guest and hotel needs.• Creating Standard Operating Procedures and managing brand standards across all departments.• Handling accounting functions within the front office such as account reconciliation and hotel-wide statistics.• Demonstrate the ability to resolve guest complaints and issues quickly and effectively while including all necessary departments.