Spencer Snow Email & Phone Number

Pleasant Grove, Utah, United States

Pleasant Grove, Utah, United States

United States

I support the technical relationship with my assigned customers and leverage skills and expertise to fulfill the following key responsibilities:Create and maintain an outstanding partnership with customers; Support the direct delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events, and configuring, troubleshooting and verifying data sources; Action or escalate customer requests for guidance, information or support in a timely manner, including coordinating efforts with other teams, as needed. Proactively interact and communicate with internal and external stakeholders. I possess the technical aptitude and ability to communicate, educate, and share information effectively with non-technical people.

Provo, Utah, United States

Engage with customers in software support for product similar to Active Directory. Ensure Network operations remain smooth while working with multiple clients/servers in environment. Familiar with insight on multiple platforms such as Windows, SuSE, RHEL, NetWare, OES, etc. Software support also demands robust understanding of LDAP.

Provo, Utah Area

Supported analytic database management software using columnar data storage. Vertica is designed to work with big data and large data assets. I helped support getting the ultimate performance from it while also integrating it with systems often already in place. Prompt communication with the customer was a must. Keeping the customer in the loop through the entire process was needed by ways of email, chat or phone. Worked with development team to report bugs and resolve issues found in product.

Mission Statement: To manage profitable technical relations between SecurityMetrics and Enterprise Customers through excellent customer service with our Managed Security Operations Service. Account Management:Work as Point of Contact between both current and potential customers and the MSOS department of SecurityMetrics in regards to technical matters.Communicate to engineers the ‘network standard configuration’ needing created to satisfy needs of customer.Provide link to page specific to their business detailing factors of account services they receive.MSOS:Work with Tier 1 Support Supervisors to bring familiarity of standard support requirements and procedures.Update team drive and Wiki with needs of specific customers to provide resources for team. (i.e. Security Reports, online/offline, Incident Response Time, etc.)Obtain from any 3rd party IT (Sicom, ReVel, 24/7) necessary network diagrams, install practices, static and whitelisting information. Profitability: Work with compliance in acquiring new customers to increase awareness of potential enrollments as well as needs of our customers.Follow up with quarterly reviews, ensure customers know we are here to support them and they are not forgotten. Word of mouth between franchisees on our attentiveness to services offered will greatly increase our customer base.

Price, Ut

Duties included but were not limited to: • Matters of loss prevention • Risk Management • Scheduling • Inventory Control • Analyzing and Performing off Market Requirements by establishing 'sales calls' with current customers and potential customers • Established contracts with customers promoting us to be their "First Call" • Established promotions to offer deals, while still resulting in profitability • Team Mentor • Further developed better communications skills in both verbal and written