Sneha Pathak Email & Phone Number

As a ServiceNow developer, I have worked on design and develop ServiceNow applications to address specific business requirements, such as incident management, change management, and service catalog applications. Customize ServiceNow modules to align with organizational processes. This includes creating custom forms, fields, and workflows. Use scripting languages, particularly JavaScript and GlideScript, to enhance the functionality of ServiceNow. This involves writing scripts for business rules, client scripts, and server-side scripts. Develop and optimize workflows to automate business processes, improving efficiency and reducing manual intervention.Experienced Servicenow developer, with a good hands-on of 2 years with my experties in ITSM modules, as a Servicenow Application developmentand Administrator.Experience in all phases of application lifecycle including requirement analysis, Design, Development, Testing, Support.Strong understanding of ITIL framework and IT service management best practices, with the ability to translate business requirements into effective ServiceNow solutions. Extensive experience in ServiceNow implementation, configuration and customization, including modules such as Incident Management, Problem Management, Change Management, Service Catalog along with Flow/Workflow.Proficient in ServiceNow Scripting languages, extensive hands on Client Side and Server Side APIs and their method, JavaScript, with the ability to develop Custom Applications, Integrations, and automate the process via workflows and flow designer.