Vice President Of Development
Lehi, Ut
• As DigiCert’s second employee, I had my hands in most aspects of the business, including programming, customer service, marketing, business development, human resources, and executive management.• As the leader of the development team (and originally the sole developer), I had two key focuses: o Create truly useful and easy-to-find tools and content for our customers. o Create tools that automate our internal teams’ jobs to the extent possible, so theycan spend their time on tasks that need their attention.• Conceived, architected, and built our Managed PKI (Public Key Infrastructure) system, which allows enterprise customers to seamlessly issue and manage certificates on-demand and in high volume.• Oversaw the implementation of a robust API that allows customers to integrate certificate management into their existing processes.• Co-created and implemented our simple customer service strategy: treat every customer like a beloved family member. This approach made DigiCert the top-rated Certificate Authority according to SSL Shopper, a third-party review website.• Built a culture of valuing employees and their families as our most important assets.• I created a concept that has been duplicated by many companies along the Silicon Slopes of Utah: what we called "DigiTrips." Each year, every employee received a bonus week of PTO and a special stipend, with the caveat that the time and money had to be spent on a cool vacation. It was immensely satisfying to see young, entry-level employees (and less young, more experienced folks, too!) visiting Europe, Asia, the Caribbean, and countless other places they normally wouldn't have been able to go.• Spent much of my free time reading every book and website I could find on management, customer service, software usability, and anything else that would increase my value to the company.
