Sofia Arora Email & Phone Number

-Monitoring all shipments and partner carrier follow-up-Managing customer inquiries and developing relationships-Imaging BOL'S and DR'S-Auditing and generating service reports weekly-Coordinating with carriers and drivers -Scheduling pickups and deliveries -Optimizing routes for efficiency-Tracking shipments, resolving logistical issues-Communicating with customers and internal teams-Managing paperwork and documentation, and ensuring compliance with regulations and company policies.

Canada

●Auditing stores to ensure work Guidelines are being followed.● Conducting training sessions for new hires to familiarize them with the company's logistics processes, policies, and procedures. ● Assisting in the development of individual training plans and career paths for logistics employees to support their professional growth within the organization ● Maintaining accurate records of training sessions, attendance, and trainee progress. ● Providing training on efficient and safe warehouse operations, including inventory handling, storage, and picking processes. This may involve teaching proper use of warehouse equipment, such as forklifts and pallet jacks. ●Assessing the progress and performance of traineesthrough quizzes, exams, or practical assessments. ●Ensuring that all logistics personnel receive proper training on health and safety procedures, including handling hazardous materials, using personal protective equipment (PPE), and maintaining a safe work environment ●Collaborating with other departments, such as procurement, sales, and customer service, to provide cross-functional training to enhance coordination and efficiency across the entire supply chain.. ● Staying up-to-date with industry trends, new training techniques

British Columbia, Canada

Providing excellent Customer Service• Loading, scanning, logging, and calling resolution freight• Resolving problem shipments• Cash reconciliation including deposits, key control• Up selling and Cross selling, attaining present goals• Processed customer inquiries to track their shipments and resolve issues.• Guiding customers on failed shipment deliveries and setting up for pickup or re-delivery.• Correcting wrong and missing address information and book redeliveryfor the date requested by the customer.• Perform Address correction or Hold for Pick up requests as per customer request.• Guiding customers over amazon return process in-store or on-call and helping them throughout the return process.• Initiating Customer Payments in-store or over the call for Inbound pickup packages or moving out shipments• Assisting Customers for Processing Waybills for packages shipping within Canada or going international• Prioritizing customer delivery in case of urgency and setting up special drop-offs for such customers.• Supporting customers on which delivery option to choose air or ground considering budget and time sensitivity.• Providing Guidance on package safely, packaging material and safe handling for liquids and fragile items.• Calling shippers for processing returns for damaged and refused packages• Performing Damage reports for in-transit damages • Informing shippers regarding the damage extent and attaining their permission to either return , dispose of the package, or forward it to the receiver.

British Columbia, Canada

• Working on various programs on computer• Resolution of problem shipments, returns• Dealing with customers/contact centers via phone• Scanning/sorting/moving freight in and around the department• Assisting the retail staff and other clerical staff when required• Processing damages and completion of documents• Tracing shipments for customers• Video coding• Supply drivers with right directions for address tracking.

Richmond, British Columbia, Canada

British Columbia, Canada

Ensuring associate's breaks are taken in accordance with Coverage.• Providing excellent customer service and answering queries.• Tour department to ensure it meets customers' expectations• Conduct recruitment and training for new workers.• Assigning associates to areas on the sales floor in partnership with othermanagers• Conduct training and seminars to motivate and build the skills of teammembers.• Prepare and plan for upcoming events that will impact department• Working reports such as out-of-stock, non-basic(Old merchandise in the backroom), Inventory tracking reports, audit reports, no product movement reports.• Perform cycle counts and make Change On-Hands to ensure correct inventory levels.• Work in backroom binning freight• Ensuring proper fixtures and supplies are used and replaced if necessarywhile using proper signage as modular dictates• Delegating and following up with team members• Following safety procedures for customers and associates• Maximized performance by monitoring daily activities and mentoring teamof 20 associates.• Reviewed performance data to monitor and measure productivity, goalprogress and activity levels.• Delivered feedback to decision-makers regarding employee performanceand training needs.• Applied customer feedback to develop process improvements andsupport long-term business needs.

British Columbia, Canada

• Opening and resolving tickets for the items not scanning or not found inthe system• Processing paperwork for damages and submitting to Head office• Preparing reports like out–of–stock, non-basic(Old merchandise in backroom), Inventory tracking reports, audit reports, no product movementreports, On-hand changes report.• Order supplies bi-weekly according to the needs.• Organizing supply room according to the departments and labeling thesections.

British Columbia, Canada

• Managing , Following up and Coaching team members.• Carry out investigation on challenges faced by customers and give appropriate solutions to the challenges• Performing Cash audits in case required• Handling and managing cash ,providing cash to cash tills and recording all cash transactions.• Conduct recruitment and training for new workers, as well as sanction or terminate the service of erring customer service representatives• Offer resolutions to complaints and issues concerning customer orders• Get up-to-date information about all products• Offer refund to customers when the need arises• Investigate and identify the part of the Walmart that needs improvement• Coordinate with the management on the initiatives that help improve customer service• Take advantage of social media as a medium of responding to customer complaint• Offer counsel to customers on their chances of getting a refund for product return• Work with other departments in ensuring that all customer related issues are attended

Postgraduate Diploma In North American Business, Business, Management, Marketing, And Related Support Services

Master’S Degree, Computer Science