Sofia Bautista Email & Phone Number

New York, United States

New York, United States

Binghamton, New York, United States

- Operated various skill-specific production equipment by producing professionally finished products like blueprints, laminations, and banners to satisfy customer's printing needs.- Built loyalty from customers by asking open-ended questions to build rapport and solve needs like designing business cards for small businesses or custom bindings for school teachers.

New York City Metropolitan Area

- Adapted to a fast-paced environment by checking in and checking out 30 - 50 guests daily while preparing guest bills, and maintaining accurate accounting records to provide exceptional customer service - Assisted guests with inquiries, requests, and complaints in a professional and timely manner by providing information about hotel facilities, local attractions, and services while following up afterward to build guest rapport - Modified and analyzed reservation data by thoroughly scanning for routing errors in last-minute reservations from third parties like Expedia or Booking.com to ensure reservation accuracy

New York City Metropolitan Area

- Solved guest complaints by proactively listening to their concerns, empathizing with their situation, and finding appropriate solutions to ensure guest satisfaction.- Exercised phone skills by answering incoming calls, transferring calls to the appropriate departments, taking messages, and providing information to callers about hotel services, rates, and availability.- Maintained records and documentation related to guest information, reservations, and payments by using computer systems to update guest profiles and retrieve relevant information when needed.