Sales Support Operations Manager
Current
Nov 2024 - Present
AeroLeads people directory · profile
Sofia C. Email & Phone Number
Sales Support Operations Manager
at
NextLink Group
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Sales Support Operations Manager
Location
France
Company size
Who is Sofia C.? Overview
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Quick answer
Sofia C. is listed as Sales Support Operations Manager at NextLink Group, a with 76 employees, based in France. AeroLeads shows a matched LinkedIn profile for Sofia C..
Sofia C. previously worked as Consultant Care & Sales Admin Team at Nextlink Group and Customer service for Spanish Amazon Vendor at Ergonauts/81 Brands. Sofia C. holds Bachelor Of Arts - Ba, Art/Art Studies, General from Esfv.
Company email context
Email format at NextLink Group
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NextLink Group
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Profile bio
About Sofia C.
Approachable and experienced customer service professional, dedicated to providing excellent assistance and making customers happy.With a broad knowledge of customer service in diverse industries, I have accumulated extensive skills from transaction handling to complaint resolution. I can comfortably handle different customers and inquiries to drive customer satisfaction.
Current workplace
Sofia C.'s current company
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Nextlink Group
9 roles · 18 years
Sofia C. work experience
A career timeline built from the work history available for this profile.
Consultant Care & Sales Admin Team
- Oversee onboarding and offboarding processes for consultants, ensuring smooth transitions and maintaining ongoing communication for continuous support.- Prepare and manage monthly timesheets, travel coordination, and expense reports.- Maintain and update the CRM system with accurate consultant information to facilitate seamless operations.- Ensure client satisfaction through regular monthly calls, addressing concerns and inquiries.- Collaborate with the Sales team on data entry, report generation, and document preparation.
Customer Service For Spanish Amazon Vendor
Ergonauts/81 Brands
Responsible for an Amazon Seller in the Spanish market• Assisted customers with inquiries, issues, and concerns by providing relevant information • Provided information on product, shipping and service questions• Maintained and organized the online customer account database
Guest Service Representative
Email support for Guests and Luxury Shops (B2C - B2B)• Provide outstanding customer service through clients' travel portals in 9 private shopping villages• Contribute e ectively and assist in dealing with customer requests by liaising with travel providersand tourism teams at each village• Ensure all complaints or issues are resolved to a high standard and within the timescales set out inKPIs
2019 - 2020
~1 yr
Customer Relations Specialist
Nda
Content Writer (B2C-B2B)• Processed a range of documentation and entered information into databases• Produce complete and accurate content for travel websites• Compose travel reviews of countries & places based on personal experiences
2017 - 2019
~2 yrs
Itunes Store Advisor
Tier 1 Phone and Chat support for English customers for iTunes Store, App Store, and Apple ID-related queries• Provide outstanding customer service within Apple standards• Provide Technical and Customer support to iTunes Store via phone and chat• Handled customer complaints with empathy and composure• Trained, coached, and supervised new sta members
2015 - 2017
~2 yrs
Technical Support Advisor
Phone and email support B2C• Assisting clients with complex technical issues requiring in-depth problem solving• Tested potential xes and solutions to reported issues• Comprehensively followed up cases that had been resolved to ensure that proposed solutions had been e ffective
2014 - 2015
~1 yr
Customer Service Specialist
Phone and email support for Guests and Hotels (B2C - B2B)• Assisted customers with inquiries, issues, and concerns by providing relevant information inEnglish and Portuguese• Responded to 50 + emails a day: solving any issues, assisting clients with any questions, processing refunds, and o ering personalized responses• Assisted in providing customer satisfaction by providing customers with refunds, vouchers, and promotional o ffers
2012 - 2013
~1 yr
Customer Service Representative
Phone and email support for a phone service provider (B2C - B2B)• Assisted customers with inquiries, issues and concerns by providing relevant information in Portuguese• Provided information on product, shipping and service questions• Help with account management, invoicing and technical support Level 1
2009 - 2011
~2 yrs
Team & coworkers
Colleagues at NextLink Group
Other employees you can reach at next-link.ch. View company contacts for 76 employees →
MD
Martin Dutnell
Colleague at Nextlink GroupGreater Málaga Metropolitan Area, Spain
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SL
Sabine Luethy
Colleague at Nextlink GroupAubonne, Vaud, Switzerland
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MA
Myriam Ako
Colleague at Nextlink GroupBarcelona, Catalonia, Spain
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MM
Mukesh Mangal
Colleague at Nextlink GroupBengaluru, Karnataka, India
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MC
Mukesh Chand
Colleague at Nextlink GroupLucknow, Uttar Pradesh, India
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VK
Vikram Kumar
Colleague at Nextlink GroupSpain
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YB
Yacine Bouamrioune
Colleague at Nextlink GroupBarcelona, Catalonia, Spain
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SG
Suchithra G
Colleague at Nextlink GroupIndia
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AK
Avinash Kumar
Colleague at Nextlink GroupLondon, England, United Kingdom
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AC
Allan Chasseur
Colleague at Nextlink GroupBarcelona, Catalonia, Spain
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Martin Dutnell
Colleague at Nextlink GroupGreater Málaga Metropolitan Area, Spain
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SL
Sabine Luethy
Colleague at Nextlink GroupAubonne, Vaud, Switzerland
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MA
Myriam Ako
Colleague at Nextlink GroupBarcelona, Catalonia, Spain
View →
MM
Mukesh Mangal
Colleague at Nextlink GroupBengaluru, Karnataka, India
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MC
Mukesh Chand
Colleague at Nextlink GroupLucknow, Uttar Pradesh, India
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VK
Vikram Kumar
Colleague at Nextlink GroupSpain
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YB
Yacine Bouamrioune
Colleague at Nextlink GroupBarcelona, Catalonia, Spain
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SG
Suchithra G
Colleague at Nextlink GroupIndia
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AK
Avinash Kumar
Colleague at Nextlink GroupLondon, England, United Kingdom
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AC
Allan Chasseur
Colleague at Nextlink GroupBarcelona, Catalonia, Spain
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2 education records
Sofia C. education
Bachelor Of Arts - Ba, Art/Art Studies, General
Esfv
Bachelor'S Degree, Veterinary/Animal Health Technology/Technician And Veterinary Assistant
FAQ
Frequently asked questions about Sofia C.
Quick answers generated from the profile data available on this page.
What company does Sofia C. work for?
Sofia C. works for NextLink Group.
What is Sofia C.'s role at NextLink Group?
Sofia C. is listed as Sales Support Operations Manager at NextLink Group.
Where is Sofia C. based?
Sofia C. is based in France while working with NextLink Group.
What companies has Sofia C. worked for?
Sofia C. has worked for Nextlink Group, Ergonauts/81 Brands, The Bicester Village Shopping Collection, Nda, and Apple.
Who are Sofia C.'s colleagues at NextLink Group?
Sofia C.'s colleagues at NextLink Group include Martin Dutnell, Sabine Luethy, Myriam Ako, Mukesh Mangal, and Mukesh Chand.
How can I contact Sofia C.?
You can use AeroLeads to view verified contact signals for Sofia C. at NextLink Group, including work email, phone, and LinkedIn data when available.
What schools did Sofia C. attend?
Sofia C. holds Bachelor Of Arts - Ba, Art/Art Studies, General from Esfv.
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