- Oversee onboarding and offboarding processes for consultants, ensuring smooth transitions and maintaining ongoing communication for continuous support.- Prepare and manage monthly timesheets, travel coordination, and expense reports.- Maintain and update the CRM system with accurate consultant information to facilitate seamless operations.- Ensure client satisfaction through regular monthly calls, addressing concerns and inquiries.- Collaborate with the Sales team on data entry, report generation, and document preparation.

Responsible for an Amazon Seller in the Spanish market• Assisted customers with inquiries, issues, and concerns by providing relevant information • Provided information on product, shipping and service questions• Maintained and organized the online customer account database

Email support for Guests and Luxury Shops (B2C - B2B)• Provide outstanding customer service through clients' travel portals in 9 private shopping villages• Contribute e ectively and assist in dealing with customer requests by liaising with travel providersand tourism teams at each village• Ensure all complaints or issues are resolved to a high standard and within the timescales set out inKPIs

Content Writer (B2C-B2B)• Processed a range of documentation and entered information into databases• Produce complete and accurate content for travel websites• Compose travel reviews of countries & places based on personal experiences

Tier 1 Phone and Chat support for English customers for iTunes Store, App Store, and Apple ID-related queries• Provide outstanding customer service within Apple standards• Provide Technical and Customer support to iTunes Store via phone and chat• Handled customer complaints with empathy and composure• Trained, coached, and supervised new sta members

Phone and email support B2C• Assisting clients with complex technical issues requiring in-depth problem solving• Tested potential xes and solutions to reported issues• Comprehensively followed up cases that had been resolved to ensure that proposed solutions had been e ffective

Phone and email support for Guests and Hotels (B2C - B2B)• Assisted customers with inquiries, issues, and concerns by providing relevant information inEnglish and Portuguese• Responded to 50 + emails a day: solving any issues, assisting clients with any questions, processing refunds, and o ering personalized responses• Assisted in providing customer satisfaction by providing customers with refunds, vouchers, and promotional o ffers

Phone and email support for a phone service provider (B2C - B2B)• Assisted customers with inquiries, issues and concerns by providing relevant information in Portuguese• Provided information on product, shipping and service questions• Help with account management, invoicing and technical support Level 1