Sofia Crago Email & Phone Number

Maintain and support SharePoint 2019 Farms. Daily monitor of farms, apply software updates to farms. Provide user support in applications, site collections, workflows and user permissions. Provide user support for SharePoint Online Site collections; build Power Automate flows, PowerApps Forms. Improve site structure and usability by coordinating work with.

• Provide military logistic support for base camp support equipment. Prepare logistic documentation to establish the range and depth of necessary assets and equipment and related manuals to be deployed and stocked.
• Lead evolutions that involve the reconciliation, inspection, and receipt of a total of 12,500 items with a fast turnaround process. Resulting in the early completion of the project, allowing the Navy commands to.
• Review and revise policies and standard operating procedures. Upon providing revisions to previous versions of policies and procedures we achieved a 95% reduction in delay time through on-time warehouse operations.
• Minimized process discrepancies by supervising warehouse workers and controlling inventory and supply management
• Perform an annual inventory of all equipment and assets on hand, to meet companies' requirements.
• Trained and supervised a total of six employees on the use of the Companies inventory database software. Resulting in an increase in productivity and providing well-rounded and knowledgeable employees.

Williamsburg, VA

• Primary responsibilities included providing superior customer service and overseeing employee’s work assignments. Communicated with customers and requested their feedback to better the organization.
• Answered an average of 35 customer calls per day by addressing customer inquiries and resolving issues without the need to escalate the issue further.
• Established long-term relationships with clients through prompt and courteous service, resulting in an increase of 40% in the resorts customer service scores.
• Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Processed and updated approximately 60 orders per day in the companies ticketing system. Allowing management to effectively track and
• Trained two new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 80%

Norfolk, Virginia Area

• Operated and performed maintenance on all ship’s weapons and ammunition. Maintained and repaired magazine sprinkler and the associated equipment and devices performed corrective and preventative maintenance on them..
• Supervisor role; in charge of carrying out maintenance plans and delegating to 6 subordinates the maintenance for each day and ensuring all maintenance procedures are followed according to Navy's Maintenance and.
• Program Manager; weapons department calibration program; ensure all gauges are up-to-date and calibrated, order and properly dispose of old equipment. Ensuring that all the ship’s weapons storage area remained.
• Maintained 100% accountability of weapons, equipment, and ammunition worth more than $500,000 for Fleet combat group during extended deployment to forward operating area.
• Trained 100 new staff members in the effective security measures and gun techniques, increasing shipboard security.

Norfolk, Virginia Area

• Assisted with aircraft maintenance, associated aeronautical equipment, and aircraft support equipment; serviced, cleaned, and handled aircraft; performed other apprentice-level duties involved in the operation of a.
• Properly trained and supervised junior personnel; resulting in over 100 safe and successful flight evolution, which aided in the completion of combat operations.
• Fully trained and mentored four new Plane Captains, hence allowing multiple flights to be executed simultaneously.
• Conducted daily maintenance inspections, testing, and upkeep on E-2C Hawkeye resulting in 98% completion of aircraft combat missions.
• Assisted in E2-C Hawkeye Phase inspections, resulting in early completion of the project which increased the Squadron’s readiness and earned them the air wings Golden Wrench award.
• Played a key role as the Senior Plane Captain in the squadron's achievement of obtaining the air wings best 90% mission completion rate in support of Operation enduring freedom.

Bachelor'S Degree, Information Technology, 3.99

Graduated Suma Cum Lade with a specialization in Cyber Security. Which included the following coursework; Security Management, Database.

Associate Of Science - As, Computer Science