Sofia Crago Email & Phone Number

Maintain and support SharePoint 2019 Farms. Daily monitor of farms, apply software updates to farms. Provide user support in applications, site collections, workflows and user permissions. Provide user support for SharePoint Online Site collections; build Power Automate flows, PowerApps Forms. Improve site structure and usability by coordinating work with developers .Minimized downtime from server problems and planned maintenance, keeping customer sites at 99% uptime.Supported users by quickly resolving access, usability and performance issues.Kept software updated with latest security patches and optimal configurations.Satisfied customers by quickly responding to service interruptions, security issues and technical problems.Optimized sites by tracking data, identifying inefficiencies and quickly resolving problems.Protected site data and infrastructure with effective security protocols and consistent monitoring.Provided analytical support and technical advice during project conceptualization, development and implementation phases.Extended SharePoint functionality with forms, web parts and application technologies.Performed migration of SharePoint 2010 site collections to SharePoint 2013, in accordance to timeline established by leadership team. Exceeded expectations by completing migration project ahead of time. Performed migration of SharePoint 2013 site collections to SharePoint Online, through the utilization of migration tool;Metalogix.

Provide military logistic support for base camp support equipment. Prepare logistic documentation to establish the range and depth of necessary assets and equipment and related manuals to be deployed and stocked. • Lead evolutions that involve the reconciliation, inspection, and receipt of a total of 12,500 items with a fast turnaround process. Resulting in the early completion of the project, allowing the Navy commands to perform multiple real-time combat exercises and missions.• Review and revise policies and standard operating procedures. Upon providing revisions to previous versions of policies and procedures we achieved a 95% reduction in delay time through on-time warehouse operations.• Minimized process discrepancies by supervising warehouse workers and controlling inventory and supply management• Perform an annual inventory of all equipment and assets on hand, to meet companies' requirements.• Trained and supervised a total of six employees on the use of the Companies inventory database software. Resulting in an increase in productivity and providing well-rounded and knowledgeable employees.• Provide troubleshooting skills to resolve issues that arise during operations, through the use of database software to generate location reports and conduct user audits; conducted a total of 25 user audits and 50 inventory location reports which increased inventory accuracy to 99.8%. Accomplishments: Appointed Departmental Trainer Employee of the Quarter 2018: For going above and beyond work scope, providing needed support to military customer and leading multiple successful evolutions. Assisting in the preparation for major safety and inventory audits.

Williamsburg,Va

Primary responsibilities included providing superior customer service and overseeing employee’s work assignments. Communicated with customers and requested their feedback to better the organization.• Answered an average of 35 customer calls per day by addressing customer inquiries and resolving issues without the need to escalate the issue further.• Established long-term relationships with clients through prompt and courteous service, resulting in an increase of 40% in the resorts customer service scores. • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.• Processed and updated approximately 60 orders per day in the companies ticketing system. Allowing management to effectively track and • Trained two new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 80%• Managed maintenance supplies, including Housekeeping supplies and Amenity products and submitted lists to Manger for items requiring immediate reorder. The increased availability of necessary tools and supplies needed ensured that work orders were completed promptly. Accomplishments: Received awards and recognition for providing superior customer support and being a key factor in the increase of Resort customer service scores. Assisted in revising inventory procedures by providing new asset handling procedures and presenting weekly reports to upper management. Resulting in an increase in inventory accuracy from 40% accuracy to 100% accuracy.

Norfolk, Virginia Area

Operated and performed maintenance on all ship’s weapons and ammunition. Maintained and repaired magazine sprinkler and the associated equipment and devices performed corrective and preventative maintenance on them. Responsible for training security personnel on proper weapon handling skills, and security measures. Armorer qualified; supervised Ships armory, perform a daily inventory of all ammunition, weapons and high-security keys, and supervised armory personnel. • Supervisor role; in charge of carrying out maintenance plans and delegating to 6 subordinates the maintenance for each day and ensuring all maintenance procedures are followed according to Navy's Maintenance and material management procedures.• Program Manager; weapons department calibration program; ensure all gauges are up-to-date and calibrated, order and properly dispose of old equipment. Ensuring that all the ship’s weapons storage area remained operational 24/7 in support of combat operations. • Maintained 100% accountability of weapons, equipment, and ammunition worth more than $500,000 for Fleet combat group during extended deployment to forward operating area. • Trained 100 new staff members in the effective security measures and gun techniques, increasing shipboard security.

Norfolk, Virginia Area

Assisted with aircraft maintenance, associated aeronautical equipment, and aircraft support equipment; serviced, cleaned, and handled aircraft; performed other apprentice-level duties involved in the operation of a naval aircraft afloat and ashore. Responsible for flight line safety during the launch and recovery of aircraft. Performed daily inspections, oil change, fuel and lubrication of moving gears.• Properly trained and supervised junior personnel; resulting in over 100 safe and successful flight evolution, which aided in the completion of combat operations. • Fully trained and mentored four new Plane Captains, hence allowing multiple flights to be executed simultaneously.• Conducted daily maintenance inspections, testing, and upkeep on E-2C Hawkeye resulting in 98% completion of aircraft combat missions. • Assisted in E2-C Hawkeye Phase inspections, resulting in early completion of the project which increased the Squadron’s readiness and earned them the air wings Golden Wrench award. • Played a key role as the Senior Plane Captain in the squadron's achievement of obtaining the air wings best 90% mission completion rate in support of Operation enduring freedom.

Bachelor'S Degree, Information Technology, 3.99

Graduated Suma Cum Lade with a specialization in Cyber Security. Which included the following coursework; Security Management, Database.

Associate Of Science - As, Computer Science