Receptionist
Current
Jul 2018 - Present
AeroLeads people directory · profile
Sofia Fontanelle Email & Phone Number
Receptionist at Rapport Guest Services
at
Rapport Guest Services
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Receptionist at Rapport Guest Services
Location
London, England, United Kingdom
Company size
Who is Sofia Fontanelle? Overview
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Quick answer
Sofia Fontanelle is listed as Receptionist at Rapport Guest Services at Rapport Guest Services, a with 339 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Sofia Fontanelle.
Sofia Fontanelle previously worked as Receptionist at Rapport Guest Services and Guest Relations Supervisor at Radisson Blu. Sofia Fontanelle holds Hospitality Administration/Management from Ott College.
Company email context
Email format at Rapport Guest Services
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Rapport Guest Services
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Profile bio
About Sofia Fontanelle
A very creative and committed person who spent the last 6 years working in the hospitality industry in different roles. A people person with a positive attitude towards challenges, problem-solver, highly creative and passionate for enhancing guest’s experiences.
Current workplace
Sofia Fontanelle's current company
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Rapport Guest Services
11 roles
Sofia Fontanelle work experience
A career timeline built from the work history available for this profile.
Guest Relations Supervisor
Promoted to Guest Relations Supervisor: reporting to Front Office Manager, General Manager and Hotel Manager. Supervising Guest Relations Coordinator and Receptionists, creating new SOPs for the Front Office Team, assisting Front Office Manager in job interviews, creating monthly, annual reports for the GM, complaint handling and negotiating compensations, responding social media reviews and all type of complaints. Leasing with Sales, Reservations, F&D to deliver a great and personalised customer service.
Jun 2016 - Jul 2018
Guest Relations Coordinator
Promoted to Guest Relations Coordinator: Complaint handling, assisting Front Office team with daily operations, responding and monitoring online review channels with a 100% response target, VIP arrangements, Review Pro & Medallia management, producing weekly, monthly and annual reports of guest satisfaction, checking VIP rooms prior arrival, assisting regular guests with their preferences.
Feb 2016 - Jun 2016
Hotel Receptionist
Welcoming the guest, Reception tasks, check in/out following the company standards, booking amendments, participating in Responsible Business and Green Committee meetings. Assisting guest enquiries, handling complains.
Dec 2014 - Feb 2016
Hotel Receptionist
Hotel Catalunya
Hotel receptionist, Concierge duties, assisting the guest for tours, directions, reservation tasks (Booking.com, Agoda).
Jun 2014 - Oct 2014
Mar 2012 - Aug 2014
Travel Agent
Lihue Expeditions
Provide an efficient, courteous, and responsive travel booking service. Create tailor-made luxury holidays with personalised itineraries to suit client's needs. Negotiate corporate and best rates with hotels, domestic and international flight bookings. Accounts from Switzerland, North America, UK and France.
Aug 2012 - Mar 2014
Treasury
University Grupo Educativo Marin
Treasurer´s office, cashier.
May 2011 - May 2012
Sales Representative
Amercian Ski Exchange
Retail manager, sales, stock, local and international reservations.
Dec 2010 - Apr 2011
Sales Representative
American Ski Exchange
Retail manager, sales, stock, local and international reservations.
Dec 2008 - Apr 2009
Intern
School internship. Perform wide variety of job duties in Concierge. F&D, Conferences operations.
Jun 2006 - Sep 2006
Team & coworkers
Colleagues at Rapport Guest Services
Other employees you can reach at rapport.eu.com. View company contacts for 339 employees →
CM
Chris Moran
Colleague at Rapport Guest ServicesLondon, England, United Kingdom
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JK
Jane Krumlova
Colleague at Rapport Guest ServicesLondon, England, United Kingdom
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KD
Katarzyna Dziobkowska
Colleague at Rapport Guest ServicesDublin, County Dublin, Ireland
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MG
Michael Gaskins
Colleague at Rapport Guest ServicesLos Angeles, California, United States
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JD
Justina Dumala
Colleague at Rapport Guest ServicesGreater Reading Area, United Kingdom
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HD
Harry Dorofee
Colleague at Rapport Guest ServicesContact Info, United States
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SB
Sophie Brandi
Colleague at Rapport Guest ServicesLondon Area, United Kingdom
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LR
Louis R.
Colleague at Rapport Guest ServicesLondon, England, United Kingdom
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MH
Melissa Harvey
Colleague at Rapport Guest ServicesLondon, England, United Kingdom
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AB
Alexandra Brad
Colleague at Rapport Guest ServicesLondon, England, United Kingdom
View →
Chris Moran
Colleague at Rapport Guest ServicesLondon, England, United Kingdom
View →
JK
Jane Krumlova
Colleague at Rapport Guest ServicesLondon, England, United Kingdom
View →
KD
Katarzyna Dziobkowska
Colleague at Rapport Guest ServicesDublin, County Dublin, Ireland
View →
MG
Michael Gaskins
Colleague at Rapport Guest ServicesLos Angeles, California, United States
View →
JD
Justina Dumala
Colleague at Rapport Guest ServicesGreater Reading Area, United Kingdom
View →
HD
Harry Dorofee
Colleague at Rapport Guest ServicesContact Info, United States
View →
SB
Sophie Brandi
Colleague at Rapport Guest ServicesLondon Area, United Kingdom
View →
LR
Louis R.
Colleague at Rapport Guest ServicesLondon, England, United Kingdom
View →
MH
Melissa Harvey
Colleague at Rapport Guest ServicesLondon, England, United Kingdom
View →
AB
Alexandra Brad
Colleague at Rapport Guest ServicesLondon, England, United Kingdom
View →
1 education record
Sofia Fontanelle education
FAQ
Frequently asked questions about Sofia Fontanelle
Quick answers generated from the profile data available on this page.
What company does Sofia Fontanelle work for?
Sofia Fontanelle works for Rapport Guest Services.
What is Sofia Fontanelle's role at Rapport Guest Services?
Sofia Fontanelle is listed as Receptionist at Rapport Guest Services at Rapport Guest Services.
Where is Sofia Fontanelle based?
Sofia Fontanelle is based in London, England, United Kingdom while working with Rapport Guest Services.
What companies has Sofia Fontanelle worked for?
Sofia Fontanelle has worked for Rapport Guest Services, Radisson Blu, Hotel Catalunya, Sheraton Hotel Buenos Aires, and Lihue Expeditions.
Who are Sofia Fontanelle's colleagues at Rapport Guest Services?
Sofia Fontanelle's colleagues at Rapport Guest Services include Chris Moran, Jane Krumlova, Katarzyna Dziobkowska, Michael Gaskins, and Justina Dumala.
How can I contact Sofia Fontanelle?
You can use AeroLeads to view verified contact signals for Sofia Fontanelle at Rapport Guest Services, including work email, phone, and LinkedIn data when available.
What schools did Sofia Fontanelle attend?
Sofia Fontanelle holds Hospitality Administration/Management from Ott College.
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