Sofia Lança Email & Phone Number

Lisboa, Portugal

Próxima Geração – Apolitical Academy is the first apolitical and non profit academy with a global mindset in Portugal with the goal of strengthening portuguese democracy. Its main focus is to engage young people (16-30yo) so that they have the right tools to be political actors.

Lisboa, Portugal

-Operations&Project Management-Stakeholders Management-KPI Fullfilment-Shifts Planning Support-Training Plans Planning-Documentation-Coordination with HR, COR and IT teams

Lisboa, Portugal

• Create documentation to support company project managers• Train project managers into traditional and agile project management tools• Support project managers with project planning• Make sure that the best quality standards are followed in every project• Translate existing documentation from spanish into portuguese/english

Lisboa, Portugal

Lisboa, Lisboa, Portugal

Software: JCL and IWS

Lisboa, Lisboa, Portugal

• Changes Management: Weekly management of changes applied to the client (Banco BPI) infrastructure. It includes dealing with internal teams and direct contact with the client.• Operations Ongoing Management: Deal with daily activities or problems.• SLA Control and Reporting: Weekly control over service levels. Responsible for direct reports to the client.• Problems and Incidents Management: Interlocutor between Itnow and BPI when any sort of incident happens. Responsible to contact the different areas involved. Responsible to manage crisis room when necessary. Responsible to write reports concerning the incidents.• People’s Management: Responsible for a team of 10 people. It includes helping with any doubts concerning the ongoing job, specific training and trying to optimize their job.•Improve processes so that the best quality practices are followed.Software: Ms Excel, Ms Word, Ms Powerpoint

Lisboa E Região, Portugal

Managing direct marketing activities across every channel of contact by detecting new business opportunities with clients or potential clients as well as performing campaign analysis with a focus on profitability.

Cascais, Portugal

The European Innovation Academy is an educational institution recognized for excellence in entrepreneurship education, developed with professionals of world class partner universities and companies such as: UC Berkeley, Stanford University, Google, Amadeus, Daimler and others. Participation with scholarship awarded by Instituto Superior Técnico and Santander Universidades.

Msc, Mechanical Engineering, 15/20

Activities and Societies: Bridge, NAPE's Mentor Bachelor's Degree - 14/20 Master's Degree - 15/20 Master Dissertation: "Classification.

Engineering Project Management, 17/20

https://tecnicomais.pt/cursos/gestao-de-projetos-de-engenharia/ 28h

Ciências E Tecnologias, 18/20

Activities and Societies: Volleyball, Kickboxing, Muay-Thai

Education record

Activities and Societies: Swimming, Handball, Chess