Sofia Mercer Email & Phone Number

Miami, Fl, Us

New York, Ny, Us

New York City Metropolitan Area

New York, United States

New York, United States

Acted as a Chief of Staff and trusted advisor to the Managing Director in establishing business governance across Go-To-Market and Delivery. Managed strategy, planning, FTE management, program management, communications, workforce planning, and program management of strategic initiatives; keeping a pulse on our business while ensuring clear action items have been identified and achievedOrganized and coordinated Regional Leadership team operations and alignments: weekly/monthly/quarterly cadencies, off-sites, village halls, business development meetings, central and regional leadership communications and strategic initiative check-ins. Developed key communication for Cross-functional Regional Leadership, VP Central Leadership, Executive Committee & Board. Collaterals varied between reports, infographics and presentations on Strategic Initiatives, Operational Progress Reports, & Review/ Feedback Reports.Fostered a close collaborative relationship with Regional Leadership (cross-functional) to gather information, feedback, and insights to develop key messages, presentations and reports to inform future leadership discussions & decisions. Oversaw Regional Reseller Partner Alliance Program managing governance framework, program socialization across companies, operational model design/documentation, and development of necessary collaterals/training .

Miami, Florida, United States

Developed thought leadership with Mambu LATAM Marketing via qualitative and quantitative market research; with the goal of positioning Mambu as a Regional Thought Leader. Conducted client profiling analysis on existing focus group study to improve marketing messaging for ABM campaignsCollaborated with Pre-Sales and Client Success Management to develop client facing deliverables (Product presentation decks, Project Timeline decks, QBR templates).Collaborated closely with Advisory Organization to assist in strategy consulting research and presentations for LATAM Strategic Accounts.

Miami/Fort Lauderdale Area

Payments Practice Leader’s right hand, managing top client research projects, thought leadership and assisting with business development strategy. Lead 100k research projects end to end, from scoping project, to presenting deliverable.Developed governance model, meeting cadency, budget, and timeline proposition to coordinate a team of 8-11 people across Latin America (assigning roles and responsibilities), to most effectively complete projectOwn and maintain relationships with key business and operations executivesOwn proactive communications with stakeholders, being an expert in influencing through written, and verbal communicationsManaged a multi-country team to simultaneously complete multiple projects.Collaborated with the operations director to build research project template, people growth trajectory, and formalizing processes of the research cycle to improve communication and operation of the company, to enable scaling

Design and lead the implementation of market research programs end-to-end, including experimentation design, surveys, and focus groups in partnership with analysts and SMEsAuthor strategy narratives and translate research findings into actionable business insightsPitch, educate, and influence business leaders in decisions that drive million dollar impacts to the business (topics: regional expansion strategy, consumer insights, trends, competitive intelligence, etc).

We combine theory and methodology from anthropology, psychology, and neuroscience to understand the complex relationships between culture, the brain, and health. Ultimately, we believe that this interdisciplinary approach has the potential to refine and expand our understanding of the human mind and brain and inform translational approaches in domains such as healthcare and education. - Conducting my independent data analysis project examining the effect of individuals’ dispositional empathy trait measures on vicarious arousal when viewing facial pain expressions-Statistical analysis for my independent project in R to investigate the relationship between PSPI scores, GSR measures and participant IRI survey scores

Miami, Florida

• Improved program design and strategies to provide children enjoyment at a time best tailored to their needs, resulting in a larger patient turnout• Enriched program by facilitating communication and improving connections with volunteers to expand and sustain volunteer attendance, resulting in a consistent waitlist. • Boosted overall satisfaction of program by guiding and familiarizing volunteers with program plans • Coordinated program activities respecting provided budgetary constraints

Miami/Fort Lauderdale Area

• Enrich lobbying abilities to most effectively advocate for Global Health Programs.• Recruit and Support interns and volunteers • Educate State and Foreign Operations Subcommittee Representative and Senator about the benefits of U.S. foreign assistance for global health and urge them to become a global health leader.• Work on outreach by recruiting others in SFOPS districts and states

Miami/Fort Lauderdale Area

• Was part of a nationwide team working to expand U.S. government support for global health programs to provide the maximum health benefits to the most vulnerable populations• Trained in effective citizen lobbying, and experienced the difference this can make with government.• Set up meeting with State and Foreign Operations subcommittee staffers and Members of Congress

Miami/Fort Lauderdale Area

• Study investigated the role of stressful familial relationships in triggering schizophrenia in genetically predisposed populations • Collaborated in development of a systematized framework and implemented procedures associated with participant recruitment, scheduling and study’s procedural operation (consent forms, data collection, and trail design)• Assisted in transcription and editing of pre, during and post study surveys employing training in Qualtrics• Supported in data and web portal management by running patient trails and data cleaning• Reviewed prior schizophrenia research participants and compiled excel sheets to facilitate and expedite participant recruitment • Trained in suicide emergency procedures• Designed advertising ad for participant recruitment printed on the Miami New Times

Coral Springs, Florida

• As the Coral Spring R&D center was a global expansionary initiative into asthma and respiratory diseases, I had the opportunity to learn and actively participate in novel, innovative and significant tasks, such as the development and manufacturing of the first batch of products. • Initiated and spearheaded development of internships program • Trained in protocols for research and manufacturing of drug development for respiratory agents, including the delivery apparatus • Computerized company records, modernizing the infrastructure of Operational protocols, by employing my background in the record keeping features of the program NOVATEK.• Worked with the Quality Assurance department to assess drug manufacturing guidelines and create Standard Operational Protocols to launch R&D facility policies• Employers expressed satisfaction with my enthusiastic commitment and communicated expectations were exceeded

Master'S Degree, Social Psychology

Bachelor Of Arts (B.A.), International Relations And Affairs

Bachelor Of Science (B.S.), Psychology