Sofia Palazzo Email & Phone Number

Building and maintaining strong, long-lasting relationships with our customers.Understanding the customers’ needs and requirements to identify new opportunities.Implementing strategies to increase customer engagement and satisfaction.Ensuring that customer accounts are up-to-date and accurate. Including payment renewal, type of service, and any additional helpful information.Collaborate with a hiring plan for every client.Accomplish an end-of-month goal of 20K with upsells and cross-sells.

Onboard new customers and ensure successful deployment and use of the platform.Expert user of Torre's platform, product, and services to train customers in using all functionalities.Understanding customers’ needs in order to provide the best solution available and connecting them with the proper teams. Collaboration with operations teams to get a profound knowledge of customers' needs.

Buenos Aires Province, Argentina

Torre Bellini

- Put together the weekly newsletter for members- Distributed all necessary information to promote building events- Gave tours and sales pitches to Walk-Ins to reach the team sale goals- Created manuals and hosted onboarding sessions for new employees- Participated actively on the WeWork Member Network to engage members- Ensured building-specific operational requirements were met for each event (elevators, HVAC, etc)- Covered the front desk during business hours and was an on-site point of contact for members and guests- Responsible for the resolution of support requests (Zendesk/Service Cloud) to ensure the highest level of member experience

- Identified and executed opportunities to connect members with each other.- Hosted regional training sessions about internal platforms for team members.- Supported the resolution of Zendesk/Service Cloud tickets and maintenance projects.- Established direct relationships with suppliers to place orders and supervise deliveries.- Developed relationships with members and analyzed the NPS to help them achieve their goals.- Toured and sold space to new members by articulating WeWork’s value proposition and mission.- Maintained customer-oriented operational excellence in line with weekly and monthly building health goals.- Created reports and built business cases to solve recurring issues and ensure the highest level of member experience.- Supported the Community Manager in making strategic decisions regarding the operational and financial performance of the location.- Supported the development and management of team members, creating training materials and following up on their progress through feedback sessions.

Demographic group analysisPlanning of weekly activities for all ages, cultures, languages and special needsActivities lead and coordination with active engagementCustomized management of large groupsKPI evaluation of activitiy satisfactionResource management

Group managementActivity planning and engagement