Back Office Consultant
CurrentDaily customer support on Operations activities (analysis and monitoring of client inquiries and functional questions, search for solutions, escalation of incidents to product teams, etc.)Contribution to client projects (e.g.: participation in the design and configuration of a module as part of an implementation, reconciliation as part of a software version upgrade project, drafting of analysis documents, etc.)Follow-up of new developments and fixes (coordination with product and development teams, compliance with the development and validation cycle)Knowledge transfer (e.g.: presentation of a product, feature, or module internally or to customers)Development of a strong expertise on Operations activity both from business and IT perspective
