Mohamed Sofian Email & Phone Number

Ajman, United Arab Emirates

Ajman, United Arab Emirates

Review and evaluate the work of professional, technical, and clerical staff.• Involved in Implementation & maintaining ISO & COPC Certifications.• Analyzing trends and reporting back to the Operations team to ensure corrective actions are put in place.• Chalking out action plans based on the analysis and implementing the same.• Providing an agreed time and performance achieved based Action Plan to the low performing teams.• Analysis of Staff performance based on KPI’s.• Reviewing the staff performance, identifying gaps in areas for development needed, implementing actionplans and monitoring the progress.• Analyzing performance statistics, managing information system and making recommendations fordecision makers based on the statistics results.• Implementing and analyzing Customer / Client Satisfaction surveys and ensuring improvement actiontake in place.• Monitor Service benchmarks to ensure that their goals and agreed deliverables are consistent withCorporate Quality's guidelines.• Co-ordinate with Corporate Quality Team in improving Key Performance Indicators (KPI), SLA's andimplement innovative solutions that meet business requirements.• Involved in Identifying client needs, help plan resource requirements to achieve targeted growth,ensuring that the company is in a position to respond to client demand on time and in full.Involved in maintaining ISO certification and in implementing COPC standard• Handled different Lobs ( 2015 – 2021 ):ECS( External customer service ) includes:• Dubai Land Department ( DLD )• Rental Dispute Center(RDC)• Ministry of Health and prevention (MOHAP)• Ministry of infrastructure Development(MOID)• Ministry of Justice ( MOJ)• National Media Council (NMC)• Ministry of Education (MOE)• Sharjah University .• Insurance Authority• Emirates Transport• Ministry of Climate change and Environment (MOCCAE)• Hassantuk• Fazaa• My Government• Plus to Etisalat lobs includes (Prestige – Collection – Retention – Sales )

Ajman, Uae

Create world class product documentation, including: conceptual and task-based documentation, APIdocumentation, internal training materials, SOP (Standard Operating Procedures), configuration guides,what’s new documentation and “release notes”.• Build and maintain a resource of aids for users that go beyond traditional documentation, such as online video,demos, and other educational techniques.• Learn complex concepts, and communicate the information in a way that is engaging and understood by users.• Edit, clarify, and proofread documents written by others.• Complete necessary documentation related to all transactions with minimal deviation.• Understand specific customer needs and offer the most suitable products / services.• support the development of standard operating procedures for Etisalat• Coordinate with the vendor on version upgrades• Coordinate with the vendor on new user requirements• Assist in troubleshooting system discrepancies

Cairo Governorate, Egypt

• Working with Operations Development Team to Enhance Knowledge Base • Make suggestions for process improvements to team leaders and supervisors using insights from customer experiences• Understand specific customer needs and offer the most suitable products / services.• Learn complex concepts, and communicate the information in a way that is engaging and understood by users.• Assist in troubleshooting system discrepancies

-Identifies, researches, troubleshoots and resolves technical problems that customers may encounter.-Communicates with customers, using the latest technology and web based tools, to provide advanced troubleshooting solutions, to resolve technical issues.-Tracks and monitors the problem to ensure a timely resolution.-Identifies recurring problems and contribute ideas on ways to better solve these problems.-Have communications skills with an excellent command of English language.

1. Preparing Offers for Costumers/Tenders.2. Searching for Best Suppliers.3. Negotiation with international and local Companies and make Agreements. 4. Reviewing Technical Specification and Prepare the suitable offer.5. Searching for Customers.6. Meet Customers and Make Agreements.7. Getting Best Prices in Buying and Searching for Best Discounts.8. Company representative attending tenders and sign instead of Company

Sales Engineer at "Misr For Modern Cranes – Technical Office"General: Misr for Modern Cranes is a limited Company working in Manufacturing erecting and supplying Contractors in Egypt with Over head Cranes by importing the Crane and Manufacture the Other Parts in The Company Factory.Duties:1. Preparing Offers for Costumers/Tenders.2. Searching for Best Suppliers.3. Negotiation with international and local Companies and make Agreements. 4. Reviewing Technical Specification and Prepare the suitable offer.5. Searching for Customers.6. Meet Customers and Make Agreements.7. Getting Best Prices in Buying and Searching for Best Discounts.8. Company representative attending tenders and sign instead of Company 9. Made an Agency Contract with PODEMcrane AD in Bulgaria

Bsc, Computer Engineering

Activities and Societies: Graduation Project :“Data Security and Hiding of Text, Image, Video and Sound” Graduation Project : “Data.

Education record