Sofie S. Email & Phone Number

As a Senior Operations Manager at GoStudent, I lead a dynamic team, run weekly one-on-one meetings, and host team meetings in the absence of our manager. Known as the go-to person for resolving practical and emotional issues, I foster a supportive and productive work environment. I consistently achieve key performance indicators and in addition I personally maintain a 32% collection rate every quarter.

- Act as a replacement team lead during the team lead's absence, maintaining consistent team performance- Applied proactive customer retention strategies in leadership, enhancing satisfaction and loyalty through effective communication and problem-solving- Participated in the Evolving Leadership Course to prepare for a leadership role.- Represented customer care in interdepartmental discussions and contributed to open communication and feedback- Completed LinkedIn courses on… Show more - Act as a replacement team lead during the team lead's absence, maintaining consistent team performance- Applied proactive customer retention strategies in leadership, enhancing satisfaction and loyalty through effective communication and problem-solving- Participated in the Evolving Leadership Course to prepare for a leadership role.- Represented customer care in interdepartmental discussions and contributed to open communication and feedback- Completed LinkedIn courses on leadership, focusing on difficult conversations, creating a safe work environment, and time management.- Assisted with the Back 2 School incentive upsell program for the Italian market.- Implemented improvements in the NL CC Market, achieving a 30% money received rate in Creco- Developed call scripts and textblazes, increasing immediate payments by 20% and reducing churn.- Average pick up time tickets <10s, Average Resolution time <8 minutes, Average CSAT 96,3% Show less

Italy

- Acquired foundational digital customer care skills, forming the basis for delivering exceptional support and service- Responded to customer inquiries via email and telephone, resolving issues and providing quotes- Managed customer complaints, including warehouse and logistics-related problems

Montaione, Tuscany, Italy

- Oversaw company operations, including accounting, administration, customer care, e-commerce, and personnel management- Streamlined operations by implementing restructuring measures and rehiring efforts, resulting in a remarkable 30% reduction in cleaning overhead while maintaining service quality- Took charge of marketing strategies, driving increased sales and webshop traffic to achieve growth objectives- Spearheaded the development of a new website and implemented updated… Show more - Oversaw company operations, including accounting, administration, customer care, e-commerce, and personnel management- Streamlined operations by implementing restructuring measures and rehiring efforts, resulting in a remarkable 30% reduction in cleaning overhead while maintaining service quality- Took charge of marketing strategies, driving increased sales and webshop traffic to achieve growth objectives- Spearheaded the development of a new website and implemented updated booking policies to enhance the company's online presence and customer experience Show less

Montaione, Tuscany, Italy

- Led engaging and informative wine tastings for a diverse clientele.- Exceeded sales targets through effective sales strategies and product knowledge.- Acted as a brand ambassador, educating customers about the heritage and craftsmanship of our wines.- Tailored tastings for international tourists, fostering a positive brand image.

Montaione, Toscane, Italië

Starting out as a volunteer and moving on to becoming general manager of the centre has teached me a lot about responsability, flexibilty and hard work. As a veterinarian technician I was responsable for the execution of medical treatments, in addition to managing the volunteers and stock, emergencies and night shifts. A wonderful opportunity which helped me greatly to start my career in a new country.

Schijndel

Afstudeerstage in particuliere praktijk

Tilburg En Omgeving, Nederland

Psychosomatische klinische en polikinische revalidatie Kinderrevalidatie Vroege Intensieve Neurorevalidatie <25 jaar

Schijndel

Sportfysiotherapie OedeemtherapieTotale en halve knieprothese revalidatie

'S Hertogenbosch

Neurorevalidatie

Bachelorgraad, Fysiotherapie/Fysiotherapeut

Bachelor, Paraveterinair

Havo, Biologie (Biology)