Soha Saeed Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Provided excellence in customer service during every interaction with our members or guests- Presented a slide deck during different faculty events to teach students about the gym offerings and encourage more gym usage- Processed POS transactions for gym memberships and equipment- Mentored new team members on POS system operations and customer service strategies- Strengthening important skills such as communication, problem solving and leadership through constant interaction with Ryerson students and the general public- Supervised and maintained a safe gym space for the public- Updated students, staff and community members about gym updates, schedules and events

- Worked closely with the Senior Marketing Manager and Digital Marketing Manager to promote the Pathways mission on social media for the duration of the internship- Created over 30+ creative social media posts for Pathways to Education Canada's Facebook, Instagram, Twitter and Linkedin page- Implemented the social media scheduler "Later" for the marketing team's use- Provided feedback to a creative agency to support the creation of a new Pathway commercial and campaign- Scouted professional photographers and organized a photoshoot for Pathways Program Alumni to have images to use for their Linkedin profiles- Used software called "Resource Space" for organization of social media photography contentAlumni Ambassador Hybrid Weekend Event Aug 12-14:- Worked with the Volunteer Engagement Team to plan educational workshops for the duration of the event- Acted as the main point of contact for all virtual attendees on Zoom- Helped ensured all attendees that flew to Toronto for the event felt safe, supported and comfortable - Created and distributed a virtual and in-person itinerary for all guests- Collected dietary restrictions from 35 guests to organize appropriate catering and restaurant reservations for all guests

Toronto, Ontario, Canada

• Ensured policy transactions are issued and changes are accurately recorded by processing quotes, policies/certificates, endorsements and system records through rating and data entry• Entered and maintained data for endorsements, new and renewal business• Promptly responded to inquiries about processing, policy change requests, billing status, new applications, and ratings• Processed high volumes of new applications and policy reinstatements• Maintained constant communication with senior underwriters and team members to ensure accurate changes were to be made• Quickly developed an understanding to company software systems including LINCQ, Wave Workbench and CLIPS• Fulfilled requests of clients by keeping touch through email

Toronto, Ontario, Canada

- Developed and implemented activities daily for children ages 6-13 and adjusted activities to suit individual needs- Maintained accurate program records, including incident reports- Provided guidance, leadership and general safety for participants - Enhanced and developed participants’ fundamental movement skills- Implemented fitness awareness through the use of various activities designed to improve children's health- Maintained a constant positive attitude and working relationship with other staff and participants

Early Childhood Education And Teaching

3.7 GPA Member of the Dean's List Nancy C. Sprott Scholarship Ryerson Entrance Scholarship

Marketing Minor, Business Administration And Management, General