Solomon Au Yeung Email & Phone Number

• Over 20 years of experience in IT Customer Success, Service Delivery and Technical Account Management for Premium Enterprise and Mission Critical Customers including banking, financial companies, public utilities and government organizations.• A trusted advisor to the customer in recommending the service design, scope of work and digital transformation to develop upsell opportunities and new business.• Broad IT skills and knowledge in server, storage, network, hypervisor, Digital Infrastructure, RPA, blockchain, AI and Cloud (AWS, Azure, Google & Oracle) in supporting critical incidents, escalation management, change and release management and capacity planning.• Ability to apply ITIL Service Management best practices to streamline the business processes and workflow and strive for continuous service improvement and customer satisfaction.• Over 20 years of Outsourcing and Vendor Management experience in managing the Service Providers or Channel Partners in meeting the SLA & KPI to achieve a successful business values for customers.• Over 15 years of Project Management experience in utilizing the Project Management Professional (PMP) standard to manage the business stakeholders and solution providers for project implementation to meet the customer business objective.

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  Edinburgh Business School, Heriot-Watt University

  Business Administration And Management, General