Solomon Nulvi Email & Phone Number

As an Incident and Problem Manager with over seven years of experience, I have developed a strong foundation in managing IT incidents and problems efficiently and effectively. My proficiency in utilizing various monitoring tools such as App Dynamics, Solarwinds, HPOM, Dynatrace, NNM, Moogsoft, and LogicMon has enabled me to identify and resolve complex issues promptly while minimizing business impact.Throughout my career, I have worked with different organizations, and my responsibilities have involved collaborating with cross-functional teams to resolve technical incidents and problems. I have leveraged my knowledge and expertise in incident and problem management to create sustainable solutions and identify areas for improvement in incident and problem management processes. Additionally, I have experience managing service desks ticketing tools like ServiceNow, Jira, and BMC Remedy, which have helped me manage incidents and problems within the agreed-upon Service Level Agreements (SLAs) while ensuring a smooth end-user experience.As an Incident and Problem Manager, I have demonstrated the ability to manage and prioritize multiple tasks and possess excellent analytical and problem-solving skills. I have worked under pressure in high-stress situations, collaborating with internal and external stakeholders to resolve issues with minimal disruption to business operations.I am a team player with excellent communication and interpersonal skills, and strive to foster positive working relationships with stakeholders. My approach to problem-solving is methodical, data-driven, and solution-oriented, and I have always been keen on exploring and implementing new technologies and methodologies to improve service delivery and customer satisfaction.My years of experience in the incident and problem management, coupled with my technical skills, have equipped me to manage IT incidents and problems with minimal business impact while ensuring the delivery of high-quality services. I am always eager to learn and grow, and my skills and expertise would be an asset to any organization.