Jaime Luis Bula Pizarro Email & Phone Number

New York City Metropolitan Area

As an Engineering Manager, I led cross-functional teams to deliver high-quality software solutions, implemented process improvements, and fostered a collaborative work environment.Outstanding Achievements:Implemented DORA Metrics Tracking with Swarmia: Introduced and utilized Swarmia as a tool to monitor engineering team performance using DORA metrics. This enhanced tracking of deployment frequency, lead time for changes, mean time to recovery, and change failure rate.Established Initiative and Story Maturation Lifecycle in Jira: Developed a comprehensive lifecycle process in Jira to ensure business requirements were thoroughly documented, properly planned under a Work Breakdown Structure, included technical decisions, and underwent a vetting process. This ensured that tasks were only released to engineers when requirements were mature, reducing rework.Documented Engineering Coordination Room Processes: Systematically documented internal processes to make management initiatives well-documented, re-implementable, and repeatable across teams. This improved accountability and provided insights into effective practices.Coached Team Members for Professional Growth: Mentored team members to enhance their software engineering skills and professional interactions with colleagues and stakeholders. Promoted activities like a Technical Book Club, Friday Code Hangouts, and one-on-one coaching sessions focused on soft skills development.Managed Stakeholder Relationships and Cultivated a Healthy Work Environment: Maintained strong relationships with business and non-technical stakeholders, ensuring effective communication and collaboration. Fostered a positive work environment that encouraged teamwork and mutual respect.

Nueva York, Estados Unidos

Participant in the design and development process of the next gen platform for the company. Working on enterprise level, high throughput infrastructure based on .NET Microservices, Docker, Kubernetes, and Kafka. All under Continuous Development / Continuous Integration environment. Based on GitHub and automatically deployed to Microsoft Azure K8 instances using other services such as MongoDB and Redis. Deployment of Cloud friendly rule engines. Outstanding achievements: • Kicked off the Nextgen Platform. Get all the teams moving in the same direction. • Mentor other team members or Microservice Architecture, Big Data and Event Driven Architectures. • Involved in the successful processing of 500k+ orders in a single day.

Bologna, Italy

Participant in the internal software development process. Creating the iCare application, which is used by the company to manage the operation of the Patient Support Programs. Managing doctor and nurse schedules, providing pharmacovigilance and adverse effect situations, managing the patient’s adherence to the programs and the communication between caregivers and patients. All this while maintaining top not security and data privacy.Outstanding achievements:- Effectively provide software solutions in a timely manner during the 2019 – 2022 pandemic so 120K+ patients could have access to their treatments without needing to go to hospitals. - Provided Solutions to improve the adherence and effectiveness of programs for patients with Type 2 Diabetes. - Effectively incorporate and communicate with a multicultural team, with teammates based in Latin America, Europe, India, UEA and Russia.

Bogota

Solutions Manager for Legalo App. Legalo is a Law Firm conceived from a digital standpoint. Legalo enables layers to interact with their clients fully online. Legalo uses Artificial Intelligence to help layers become more productive in an everyday basis.

Leadership of the internal software development process, designing and implementing the solutions for the use of the organization internally, giving support to the areas of operations, finance and business intelligence. Creation of a master plan for the technology unit. Responsible for managing the infrastructure of the firm: networks, servers, data center and all technology services. In charge of the infrastructure based on "the cloud or cloud systems" based on Microsoft Office 365 and Azure. Creation and management of the annual budget (over a million dollars). Guarantee the computer security of the firm, controlling computer attacks and the loss of information. Creation and formation of technology teams. Preparation and presentation of monitoring reports. Reporting to the General Manager (CEO).

Bogotá D.C. Area, Colombia

Responsible for designing a software solution for law firms and legal areas. Leadership of a team of 10 people (between developers and graphic designers). Active participation in the realization of commercial offers for clients. Guarantee the correct implementation of solutions. Outstanding achievements: Achieve the technological software solution proposed in the expected times, managing the development cost of the product of 1.4 M. Support the sales process of the product with companies of more than 10,000 employees, complying with their regulations and internal processes.

Development of custom built applications for different clients (sectors: finance, energy, travel and tourism). Report to the software architect and project management PMO.Main Projects: Customer Management System and Inventory System (Gazel Colombia). Exports and Imports intelligence and information system (Proexport Colombia). Banking Antifraud System (Banco BCSC Colombia). Travel and hotel packages portal (Savia Amadeus).

Responsible for the development of applications based on Microsoft. NET Framework and SQL Server. Main Projects: Energy saving Audit system for Colombian hospitals. Anti-fraud system for border gas stations.