Solution Design— Design solution and architecture framework for Implementation.— Implement solutions for critical customers with the team.— Train resources client/partner for complete application support.— Proactively / requirement-driven device strategies for upsell and cross-sell.Pre-Sales & Consulting— Research different domains for the new features to be included in demos.— Create or integrate with partner solutions to showcase features.— Create a mind map and wireframe for regularly asked features based on observations from previous demos.— Plan and strategize pricing plans, and feature-based selling to re-invent & reduce the sales cycle.— Manage and deliver Professional and training services contracts.

Pre-Sales• Lead first/second level sales + partner calls (APAC, MENA & NA)• Tech deep dive session with partners, peers, and clients• Demo to create awareness, impact, and fitment for direct sales prospects.• Understand partner's product, integrate & assimilate in demos to create a value proposition for partner deals.• Story-based consulting approach to enable digital adoption for clients.• Participated in multiple RFPs and created RFI for scope, responsibilities & resource planning.Solution & Consulting• Built simple to complex demos on voice, chat & Email for inbound/outbound prospects & partner sales.• Integrated with Open APIs (computer vision, GPT-3) to enhance user experience & user journey.• Integrated with complex solutions like SAP, Nanonets, Deep gram, Microsoft, Audio Codes, Twilio, ServiceNow, Freshdesk, WhatsApp, ECU 360, Cargowise, EPIC, Phynd• Trained external partners on the product to enable native language-based demo on Chatbot, Voice bot & Email automation tool• Created Tagalog, Arabic, Bahasa Indo, Vietnamese language traces to achieve deeper level entry into MENA & SEA• Creation of mind map for user journey, defining timelines using click-up with assigning of task.• Setting up integration using a low code platform.Customer Experience Advisory• Lead product solutions from POC, Pilot to production with ideation/ brainstorming sessions to achieve product cross-sell & upsell.• Ease of access driven solution• High client satisfaction