Sommer Fields Email & Phone Number

Millwood, West Virginia, United States

• Implemented time management skills to effectively complete daily tasks.• Answered phone system and emails daily for customer orders, returns, questions, product inquiry’s, complaints and quotes on products in and out of our system, VAI. • Worked with vendors/manufactures for pricing, product availability and lead times to help answer customer inquiries and provide quotes for future orders. • Worked with multiple internal departments by phone, Outlook and Microsoft Teams to help assist and provide answers for customer orders, inquiry’s and to have pricing and products loaded into VAI.

Ripley, Wv

• Screened personal and business calls and directed them to the appropriate party.• Reorganized and managed filing and office systems.• Managed accounts payable and receivable.• Maintained and reconciled QuickBooks.• Opened and properly distributed incoming mail.• Assisted with travel and logistical arrangements.

Ripley, West Virginia, United States

• Scanned documents into their system.• Correctly labeled documents and sorted them into correct files within their database.

Ripley, West Virginia

• Built long-term customer relationships and advised customers on purchases and promotions.• Responded to all customer inquiries thoroughly and professionally.• Answered an average of 50 calls per day addressing customer inquiries, solving problems and providing product information.• Called and emailed leads in a timely manner to provide information on merchandise and to set a • VIP appointment with a Sales Manager. • Communicated with sales, marketing and administration.• Created detailed excel spreadsheets for commission logs, incoming phone call logs and more.

Associate In Arts, General Ed, 3.72 Gpa

Activities and Societies: Phi Theta Kappa Honor SocietyWhile attending West Virginia University of Parkersburg I received the Deans List.

Diploma, 3.6 Gpa

Activities and Societies: National Honors Society, Mu Alpha Theta, 2013 Computer Student Award