Sona Mkrtchyan Email & Phone Number

Riyadh, Sa

Companye2f is a global provider of language and AI services, specializing in high-quality data collection, annotation, and localization solutions. The company supports businesses in scaling their AI and machine learning models.Main responsibilities- Leading full project lifecycle management using Agile and Scrum, ensuring alignment with business objectives.- Managing key stakeholder relationships, coordinating large-scale projects with international clients.- Directing cross-functional teams, scaling operations swiftly and mentoring junior team members.- Collaborating with QC and partners to enhance project quality and streamline processes.- Reporting on project progress, addressing issues, and driving innovative solutions with cross-functional teams.

CompanySyuniCode Academy is an educational institution focused on providing high-quality training in coding, software development, and technology-related fields. The academy offers a range of courses designed to equip students with practical skills and hands-on experience, helping them to succeed in fast-evolving tech industries.Main responsibilities- Led a team of software engineers, improving project completion efficiency.- Spearheaded the creation and development of interactive content for a company software product.- Managed scheduling and curriculum development for a startup IT academy, aligning programs with industry demands and student needs.- Conducted interviews and assessments, contributing to the hiring of top talent and supporting organizational growth.- Executed formal documentation processes and fundraising activities, securing essential resources for project initiatives.

CompanySuperAnnotate is a leading AI and data annotation company that provides comprehensive solutions for machine learning and computer vision projects. The company specializes in helping businesses accelerate the creation of high-quality training data, with services ranging from data annotation to workflow management, enabling faster and more efficient model deployment.Main responsibilities- Achieved significant improvements in project completion rates for enterprise-level clients, driving income growth and account renewals.- Collaborated with international clients to create tailored project frameworks and action plans.- Managed budgets and proactively identified risks, ensuring efficient resource allocation and risk mitigation.- Enhanced customer satisfaction by addressing complaints and improving service processes.- Cultivated a proactive team culture and maintained continuous feedback loops with the product team to drive platform development.- Established strong partnerships with service providers, achieving faster issue resolution.

Yerevan, Armenia

Yerevan, Armenia

Yerevan, Armenia

CompanyHyur Service specializes in providing a wide range of travel and tour services, focusing on both private and group tours across Armenia and neighboring countries. The company emphasizes personalized experiences, offering unique insights into Armenia's rich history, culture, and natural beauty. Main responsibilities- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.- Collaborated with partners to coordinate events and projects.- Implemented project management methodologies, controlled budgets, and identified risks.- Improved workflows and cross-functional collaboration for enhanced customer experiences.- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.