Sonia E. Email & Phone Number

Florida, United States

•Implemented advanced fraud detection controls, leading to a substantialreduction in fraudulent claims.•Spearheaded strategic initiatives that enhanced operational efficiency. Led and mentored a high-pertorming team to consistently achieve andexceed performance targets.• Supervised the Accounting Assistant Team, ensuring accuracy in financialprocesses Utilized SQL programming for data analysis, contributing to improvedfinancial reporting.•Communicated and collaborated with tour operators and differentdepartments to enhance processes

Coconut Creek, Florida, United States

•Developed and implemented advanced surveillance strategies,contributing to a 30% reduction in procedural infractions and fraudulent • Collaborated with law enforcement to resolve and prevent securitybreaches, ensuring a secure environment. Maintained an impeccable record of detailed observations, supporting theorganization's commitment to fraud prevention• Provided written reports on evidence collected.• Use systems such as CMP and SDS to research guests game play at the casino.

Miami/Fort Lauderdale Area

• Respond to customer questions and inquiries• Solve concerns from customer• Consult with customer and educate them on GHW products• Advise proper action plan for best results from products• Retain current customers

Miami/Fort Lauderdale Area

Bennett Auto Supply 11/13-08/15Accounts Receivable/Payable Specialist• Posts customer payments by recording cash, checks, and credit card transactions.• Received payments made by customer in form of a CC or ACH and post to account. Charge customers CC foramount authorized by phone or email• Updates receivables by totaling unpaid invoices.• Maintains records by microfilming invoices, debits, and credits.• Verifies validity of account discrepancies by obtaining and investigating information from sales, tradepromotions, customer service departments, and from customers;• Resolves valid or authorized deductions by entering adjusting entries.• Resolves invalid or unauthorized deductions by following pending deductions procedures.• Resolves collections by examining customer payment plans, payment history, credit line; coordinating contactwith collections department.• Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accountsreceivable account; verifying totals; preparing report.• Reconciliation of stores bank deposits/ Internal auditing using Microsoft Excel• Accounts payable assisting duties (Generate balanced receipts of all parts received and not received includingshortages and overages, Prepare shortages and overages claims for parts to send to vendors for review,Assist in various AP duties

Miami/Fort Lauderdale Area

• Utilized the Collection Development Model to perform trend and root-cause analysis of both individualand team performance, formulates recommendations and action plans.• Executed Recovery strategy to achieve American Express’s objective and individual/team goalattainment• Monitored the achievement of all agreed upon vendor service levels and standards for Recovery inbound call center phone team and offline support team and recommends the implementation ofimprovement opportunities• Managed daily work man / flow and continually monitor productivity and proper execution of calls toensure client accounts are worked timely in accordance with contractual agreements and strategies• Established open and effective lines of communication on credit & collections issues with OperationsManagers for assigned accounts• Evaluated credit worthiness of new and existing customers through a thorough review of the customer’sCredit Application and other available financial information• Opened customer accounts by obtaining and verifying required information; inputting information intocustomer account database.• Provided training and coaching in credit & collection activities for all Credit & Collection Analysts asneeded