Sonia E. Email & Phone Number

Charlotte, North Carolina Area

Assist the Director of SE Reporting and Systems in continuous improvement of data and reporting processes within the Single Event department. Duties include but not limited to: identifying issues, making recommendations and implementing solutions that will ultimately improve quality and efficiency throughout the department. This includes ensuring that all departmental processes and systems meet and exceed the established quality standards.•Serve as administrator for Lawbase, the case management system: responsibilities’ include addition or revisions of user interface (UI), adding/ removing data fields in database, automating data processes by creating workflows within lawbase, testing all changes and managing data as per department requirements•Responsible for monthly software updates and daily data uploads.•Improving manual upload process and increasing data integrity, as well as reducing ‘man-hours’ by writing SQL code that inserts, updates, and/or merges data as per department standards . Next steps is to remove user intervention by creating SSIS packages to run nightly tasks (currently have three uploads in test mode.)•Responsible for maintaining and updating, data for Medicare Secondary Payer Recovery Contractor (BCRC) weekly reporting. I.e.( SQL Code ,VBA templates, Access tables)•Manage the Lawbase Support Queue, complete user inquires, work orders, system issues related to Lawbase or Hot Docs on daily basis•Develop complex templates within Hot Docs, document automation software, used in conjunction with Lawbase.•Create and maintain documentation of all interface changes for lawbase.

Charlotte, North Carolina Area

Support corporate wide applications on the PeopleSoft and Specialty Finance Team. Applications support includes, but not limited to: KRONOS Workforce, ImageNow, PeopleSoft Finance, GemPay, Micros, Goldmine Enterprise, Business Insight Reports and InfoGenesis, etc.•Administrator and project manager of ImageNow a document imaging system used in Human Resources, Accounts Payable, Payroll and Pharmacy.•Responsible for development of ImageNow workflow projects in all aspects of information systems lifecycle (info planning, business requirements definition, implementation, production support).•Conduct ImageNow demonstrations to perceptive clients, train users on new processes, and write user training documentation.•Assist in supporting PeopleSoft Finance developers as needed (i.e.: upload yearly budgets, testing application upgrades, GL archiving etc.)•Complete user inquires, work orders, system issues for KRONOS Workforce, GemPay, Micros, InfoGenesis on daily basis, via phone or onsite visit. •Resolve major application issues on timely matter. •Served as administrator and developer for Goldmine

Installation of Microsoft Outlook 2003 client onto Department of Health and Human Services (DHHS) desktops either at user physical location or remotely using Landesk.* Configure Microsoft Outlook 2003 client to access ITS Microsoft Exchange server.*Configure Microsoft Outlook 2003 client to access ITS LDAP server.* Import local user email folders into ITS Microsoft Exchange environment using Transcend.*Import user’s local address books from a variety of email clients into the Microsoft Outlook client using Transcend* Transfer user’s Corporate Time calendar information into ITS Microsoft Exchange environment.* Assist and answer questions from users.* Manage the Iwise Help desk ticket queue for Migration Team. Distribute to team members for resolution, close out resolved tickets in system.

Supported and served as immediate backup to Lead Analyst in daily operations of IT Department by providing first level Help desk Support to 150+ users.• Assisted in new system roll outs- Imaged new systems with Symantec Ghost, setup profile, transferred data and settings. . Setup VPN, wireless, software, printer drivers. Physically removed and replaced systems. •Member of migration team for Outlook from Lotus Notes, assisted and trained users in first-time setup and configuration of Outlook, including setting up distribution lists, setting up online meetings, room reservations, creating hotlinks and viewing other members' calendars, etc.•Provided technical assistance and minimal training on software including Easy Label, Lotus Notes, Outlook, Word, Excel, Access, PowerPoint and MFGPRO. •Provided technical assistance on all hardware computer configuration issues, label makers, printers, copiers, VoIP phones, network connectivity problems

Lead Buyer for ordering and monitoring MRO (Maintenance, Repair and Operations) items throughout the plant. Team leader on Greenbelt projects and implementation of ACS (Affiliated Computer Services) accounts payable system.•Project Manager on two Lean Six Sigma projects totaling $207,000.•Participated on over Ten Kaizens and 5S (workplace organization) events.•Met with suppliers to improve relationship and brainstorm on cost savings strategies.•Initiated ecommerce website accounts with vendors in order to mainstream MRO buying process.•Developed and automated a manual shipper process by creating a user friendly interface database in Microsoft Access. Trained key employees responsible for administration and maintenance. •Served as liaison between IR Southern Pines and ACS Project Manager, analyzed and resolved technical and operational issues.

Performed computer tune-ups, upgrades, installations of hard drives, memory, modems, CD-ROMs, network cards etc.•Set up and maintained home networks. •Investigated and corrected software and hardware problems.•Tutored basic computer use and various software packages •Debugged systems severely infected with viruses, trojan horses, malware etc.

Responsible for the daily operations of a hospital-wide multi-user software program used for daily scheduling of hospital nursing personnel.•Initialized and negotiated affiliation agreements between colleges and universities seeking student internship placement within FirstHealth entities.•Oversaw and coordinated the application and renewal process with outside agencies seeking clinical privileges for their employees within FirstHealth.•Set up and maintained a daily tracking system for health care personnel licensures.•Investigated and successfully placed work-study students in the clinical practice department from Sandhills Community College. Hired, supervised and evaluated students.•Integrated daily functions performed in clinical operations to one master database.•Set up and maintained all job descriptions online for patient care services.•Provided department orientation for new per-diem nursing employees.

Assisted Director in all aspects of human resource management including: Labor relations, employee benefits, collective bargaining, Middle States reporting, policy development and implementation.•Completed information requested by Workers Compensation, Short and Long Term Disability, New York State Unemployment Office; verified employment requested by lenders, kept up to date with payroll and human resources policies, laws, ADA, FMLA.•Served as liaison to Spanish-speaking students, family and staff. Translated marketing advertisements. •Analyzed and corrected payroll errors. Processed contract letters, retirements applications and researched employee inquiries.•Assisted the Controller in coordinating the proper entry of the fringe benefits and helped with the configuration of the W-2 process on the CMDS software package which is run on the AS400 system.•Assisted in the implementation of the payroll module. Created all accrual tables and benefit control files.•Served as Committee member for the 1997 College Presidential Search

Prepared biweekly payrolls and calculated benefits, increases, stipends, promotions, retroactive pay, severance pay, benefit time buy back, Longevity, sick and vacation pay.

Bs, Management Information Systems

Certificate, Information Systems Analysis

Aas, Business Administration

Activities and Societies: Member,Phi Theta Kappa Honor Society.