Chiamaka Eke Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Oversee daily store operations, including inventory control, sales management, and customer service.Recruit, train, and supervise seasonal staff, ensuring high performance and customer satisfaction.Manage staff schedules and maintain visual merchandising standards to drive sales.Handle financial tasks, including budgeting, cash management, and sales reporting.Ensure compliance with safety regulations and loss prevention strategies.Lead seasonal setup and teardown, coordinating inventory clearance and transitions.

Colorado, United States

User Interface Design: Crafted visually appealing and user-friendly interfaces for the website. Created wireframes, mockups, and prototypes to communicate design ideas effectively.User Experience Optimization: Conducted user research to understand target audience needs and pain points resulting in optimized design solutions. Collaborated with cross-functional teams to define user flows and ensured a seamless experience.Interaction Design: Created interactive elements and animations for enhanced user engagement.Visual Design: Maintained consistent branding across all design elements. Used high-quality graphics and visual assets for digital platforms.Usability Testing: Conducted usability testing to gather feedback and iterated designs. Analyzed user feedback and data to make informed design decisions.Collaboration: Worked closely with developers and stakeholders for design feasibility. Contributed creative ideas in brainstorming sessions to enhance product features.

Toronto, Ontario, Canada

- Maintained the highest standards of service excellence, ensuring customer satisfaction and fostering positive relationships. - Resolved customer complaints effectively, achieving a 90% satisfaction rate among resolved concerns.- Collaborated with cross-functional teams to align customer experience initiatives with organizational goals.

Toronto, Ontario, Canada

Leadership: Led, trained, and motivated concession stand staff. Ensured adherence to policies and compliance with health and safety regulations.Operations: Oversaw setup, operation, and breakdown of concession stands. Monitored inventory, coordinated with vendors, and optimized workflows. This also included sales and operational performance. Generated reports for management, suggesting areas for improvement.Customer Experience: Fostered a customer-centric culture for prompt and courteous service. Addressed customer inquiries, concerns, and feedback professionally.Quality Assurance: Conducted regular inspections for cleanliness and food safety; and implemented quality control measures for food and beverage offerings. Reported safety hazards and other issues promptly for timely resolutions.

Toronto, Ontario, Canada

- Addressed customer complaints positively and professionally, utilizing active listening, empathy, and problem-solving skills to find solutions.- Exhibited strong leadership abilities, coaching and motivating team members to achieve business objectives and enhance performance.- Collaborated with kitchen staff to ensure accurate and timely delivery of orders, including special requests and modifications.- Provided precise and attentive service when taking and delivering customer orders.

Lagos, Nigeria

- Implemented HR policies and procedures, ensuring compliance with legal requirements and industry standards.- Managed recruitment, selection, and onboarding processes, sourcing top talent in alignment with organizational goals.- Maintained client databases for networking events and reporting.Ensured effective management of recruitment, selection, placement, and onboarding processes.

Lagos, Nigeria

Operational Management & Financial Oversight: Directed daily operations, maintained high food quality standards, and managed budgeting and financial transactions. Achieved a 15% reduction in operational costs through optimized inventory management and cost-saving measures.Customer Service & Team Leadership: Enhanced customer service and resolved complaints promptly, resulting in a 30% increase in satisfaction scores. Recruited, trained, and supervised a team of 20+ staff members, fostering a cohesive and productive work environment.Event Coordination & Marketing Initiatives: Led and coordinated events and promotions, boosting customer engagement and increasing monthly revenue by 25%. Developed marketing strategies and social media campaigns, enhancing visibility and brand reputation.Quality Assurance & Industry Awareness: Ensured strict adherence to hygiene and safety standards, maintaining high food service quality. Stayed informed on customer preferences and market trends to continually enhance the dining experience and remain competitive.Communication & Technical Proficiency: Utilized strong interpersonal skills for effective communication with customers, staff, and suppliers. Leveraged MS Office Suite for administrative tasks, including scheduling, budgeting, and report preparation.

Diploma, Ux Design

Postgraduate Degree, Global Business Management

Bachelor'S Degree, Philosophy