Sonja Davis Email and Phone Number

• Answering inbound calls for Apple Sales Team.• Answering any question that customer may have about Apple products.• Placing orders for customer that are in need, can’t do so their selves, or having issues with checkout or payment.• Checking to see if customers are eligible to upgrade or eligible for the Apple iPhone upgrade. Also, helping customer enroll in the Apple iPhone upgrade.• Taking care of customers’ needs by transferring customer to customer care if they have questions about their orders or need to make changes to orders. Also, directing customer to AppleCare for their technical needs and to schedule instore appointments. • Answering email from customers that I have previously helped that needs further assistance. • Expected to meet certain sales quotas at the end of the month• Assist with some manager routines such as keeping up with the team Sale closing rate and making sure each employee was accounted for on the team.• Answering question that other employee have when searching for answers for the customer.

Retail Network• Placing Orders for customers that are having issues or don’t have a computer.• Checking order status for customers.• Price Matching items for customers due to price change within 7 days of the order. • Reviewing orders for customers.• Answering questions about customer’s order.• Canceling orders as needed at customer’s request.• Checking gift cards and merchandise credit balances. • Checking Inventory to see if items are available. • Adding discretionary credits for customer when something is wrong with the order.• Work emails responding to customers and answering questions.

Answering question and Troubleshooting as needed for customers.•Providing billing information using the billing system.•Reviewing billing with customers to help them better understand there charges.•Accepting customer’s payment over the phone and setting up auto pay if needed.•Rerating customer bill when they are charge for international roaming, data, and etc., without having a plan.•Troubleshooting and resolving customer’s issues on all devices.•Setting up sim cards and changing them out if necessary.•Ordering equipment and adding new line for customers.

General administrative support and front desk assistance for Randolph County Library location.•Provided effective and efficient customer service to library patrons regarding check-in and check-out of books and other library resources.•Organized and shelved library resources in order to maintain an orderly appearance as well as effective methods of locating books and other library resources for local patrons.•Supported the Summer Reading Program by providing general supervision to the children readers participating in the program.

and office assistance for the Purchasing Department.•Provided outstanding customer service to vendors, internal, and external customers by answering phone calls and routing messages to the appropriate medical center employees.•Maintained files for the purchasing department to ensure employees are able to promptly and efficiently locate critical documents.•Maintained sufficient stock of supplies and other resources necessary for the efficient operation of the Purchasing and Respiratory departments.•Delivered important and routine correspondence for Purchasing department employees.•Assisted with computation of patient charges.