Sonya Payne Email & Phone Number

Baldwin City, Kansas, United States

The Service Readiness Engineer role ensures that Cisco Customer Experience Teams are ready to deliver product support at First Customer Shipment/release. Cross-functional project management of training, product allocations and product recalls is the primary key to success in this role.

Seattle, Washington, United States

- Led cross-functional teams in the planning, definition and execution of Cisco Unity Connection 8.6.2 and 9.0.1 product releases. - Drove definition of product requirements, project plans/schedules, and resource needs. - Served as a primary owner of project commitments. - Actively managed project risks. - Provided consistent project status and progress against objectives at all levels within the corporation. - Effectively drove cross-location collaboration

Seattle, Washington, United States

• Developed Test Plans and Test Procedures for feature functional and regression testing for Unity and Connection 2.0• Executed Test Procedures for feature functional, regression and performance testing• Identified product defects and work with Development Engineering to resolve • Reviewed and provided feedback on others’ Test Plans, Test Procedures and Technical Publications documentation

Seattle, Washington, United States

• Worked with end customers and Cisco Partners to resolve complex problems with AVVID suite of products, including: Unity, CallManager, Personal Assistant, Softphone/IP Communicator, and VTA• Identified and tracked defects, working with Development to resolve• Trained as Kepner-Tregoe Program Leader; delivered KT Resolve training to approximately 50+ TAC and HTTS engineers and managers.• Updated and created Technical Assistance Center (TAC) Documents posted on… Show more • Worked with end customers and Cisco Partners to resolve complex problems with AVVID suite of products, including: Unity, CallManager, Personal Assistant, Softphone/IP Communicator, and VTA• Identified and tracked defects, working with Development to resolve• Trained as Kepner-Tregoe Program Leader; delivered KT Resolve training to approximately 50+ TAC and HTTS engineers and managers.• Updated and created Technical Assistance Center (TAC) Documents posted on www.cisco.com• Managed production Personal Assistant server in Seattle, WA, office• Worked with other CSEs and managers to create Global Consistency Initiative documentation to be implemented within all of TAC• Delivered chalk talks about various products to teammates• Supported Account Teams as lead TAC CSE on Critical Account cases Show less

Pre-Sales technical support for US West, then Qwest• Designed and implemented AVVID solution for Qwest, including Call Manager, Unity and Personal Assistant• Supported testing of IP soft switch as replacement for CLASS 5 TDM switch as an augmentation to Qwest’s DSL services • Delivered CCNA training to select group of Qwest engineering and operations personnel• Supported testing of replacement of CLASS 5 TDM trunking with VoATM/MGX8850• Led technical response to Qwest… Show more Pre-Sales technical support for US West, then Qwest• Designed and implemented AVVID solution for Qwest, including Call Manager, Unity and Personal Assistant• Supported testing of IP soft switch as replacement for CLASS 5 TDM switch as an augmentation to Qwest’s DSL services • Delivered CCNA training to select group of Qwest engineering and operations personnel• Supported testing of replacement of CLASS 5 TDM trunking with VoATM/MGX8850• Led technical response to Qwest Wireless 3G RFP Show less

Post-sales third level technical support of a select group of customers. Worked with customers to troubleshoot problems with and to optimize their data networks.