"The only limit of our realization of tomorrow will be our doubts of today," Franklin D. RooseveltIn essence, Roosevelt's quote is a reminder that our own mindset and confidence largely dictate our future. By confronting and moving past today’s doubts, we unlock the potential to create a brighter, more prosperous tomorrow.With 28 years of experience in Service Business, Service Delivery, and Instrumentation, my career has been an exciting journey through two dynamic companies. As a results-driven Senior Industry Professional, I have consistently optimized team performance, driven customer satisfaction, and implemented innovative solutions. My passion lies in transforming service operations to foster sustainable business growth and delivering value across global and local teams.Feel free to connect with me at sonyjohn1905@gmail.com
-
Head-Service DeliveryIon Exchange India Ltd Sep 2017 - Jun 2024Bangalore● Spearheaded the Ion Exchange Services Division, achieving a service business revenue of ₹35 Crores.● Drove cross-functional teams to enhance service delivery processes and streamline plant operations, resulting in customer satisfaction scores exceeding 90%.● Optimized profits by over 20% from operations and maintenance sites. ● Achieved a 90% renewal rate for service contracts, ensuring continued client relationships. ● Executed the erection and commissioning of over 100 water and wastewater treatment plants. -
Head-Field ServiceMerck Life Science Pvt Ltd. Feb 2015 - Jul 2017Bangalore● Consistently achieved 100% of service revenue targets, driving business growth and profitability.● Collaborated with the Global Customer Engagement Survey team, driving improvements that boosted the Net Promoter Score (NPS) to over 50.● Led the implementation of the AMARIS Global service offering harmonization project, standardizing Lab Water and Bio Monitoring services.● Partnered with the SAP implementation team to seamlessly integrate the Service CRM tool- Service Max with SAP, optimizing service workflow capture and improving operational efficiency.
-
Zonal Service Manager-Instrument ServiceMillipore (India) Pvt Ltd. Oct 2014 - Feb 2015Bangalore● Directed teams across Central, South, and East India for the newly established MM Lab India service organization. Aligned service objectives with the Instrument Service Division at Merck to ensure seamless integration and goal achievement.
-
National Service Manager-Lab WaterMillipore (India) Pvt. Ltd. Jun 2012 - Sep 2014Bangalore● Delivered over 15% growth in service sales revenue for two consecutive years (2012 and 2013), contributing to sustained business expansion.● Secured an INR 11.1 million Comprehensive Maintenance Contract with Beckman Coulter in 2014, significantly boosting service revenue.● Implemented service processes for contract management through Sphere (Lotus Notes), managed expendable leads using SFDC, and streamlined data entry via Safari (Lotus Notes Service Activity Record tool).
-
Zonal Manager Service- Lab WaterMillipore (India) Pvt. Ltd. Jan 2010 - May 2012BangaloreOversee Services revenue and Field Services for the Lab Water Division in the South and West regions, leading a team of service engineers to drive operational excellence and customer satisfaction.
-
Regional Service Manager-Lab WaterMillipore (India) Pvt. Ltd. Apr 2007 - Dec 2009BangaloreOversee Services revenue and Field Services for the Lab Water Division in the South region, leading a team of service engineers to drive operational excellence and customer satisfaction.
-
Area Service Manager-Lab WaterMillipore (India) Pvt. Ltd. Apr 2005 - Mar 2007BangaloreManage Services revenue and Field Services for the Lab Water Division, focusing on key accounts and specific territory clients to maximize operational effectiveness and client satisfaction.
-
Senior Service EngineerMillipore (India) Pvt. Ltd. Apr 2000 - Mar 2005BangaloreOversee Services revenue and Field Services for the Lab Water Division, managing key accounts and specific territory clients in Hyderabad and Bangalore.
-
Service EngineerMillipore (India) Pvt. Ltd. Aug 1995 - Mar 2000BangaloreEstablished a role as a Field Service Engineer, providing Millipore product services and cultivating strong customer relationships.
Sony John Education Details
-
St.Joseph'S Arts & Science CollegePhysics,Electronics & Mathematics
Frequently Asked Questions about Sony John
What is Sony John's role at the current company?
Sony John's current role is Service Business and Site Operations professional | Service Sales | Leadership | Environment & Sustainability.
What schools did Sony John attend?
Sony John attended St.joseph's Arts & Science College.
Not the Sony John you were looking for?
-
1t-systems.com
-
1aranca.com
-
3gmail.com, dbs.com, cbre.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial