Soorya Nishanth
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Soorya Nishanth Email & Phone Number

Customer Success Associate at Freshworks
Location: Chennai, Tamil Nadu, India 3 work roles 3 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Freshworks
Role
Customer Success Associate
Location
Chennai, Tamil Nadu, India
Company size
8874 employees

Who is Soorya Nishanth? Overview

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Quick answer

Soorya Nishanth is listed as Customer Success Associate at Freshworks, a with 8874 employees, based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Soorya Nishanth.

Soorya Nishanth previously worked as Customer Success Associate at Sulekha and Customer Success Intern at Sulekha. Soorya Nishanth holds B.Tech, Mechanical Engineering, 7 Cgpa from Hindustan University.

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Email format at Freshworks

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Freshworks

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Profile bio

About Soorya Nishanth

Welcome to my profile! I’m Soorya Nisanth, a dedicated Customer Success Associate with a proven track record in managing and enhancing client relationships, driving significant upsell revenue, and implementing effective customer retention strategies. With a strong foundation in technical and analytical skills, I thrive in dynamic environments where I can solve complex customer challenges and contribute to business growth.What I Do:Manage Client Portfolios: Successfully manage 20-40 high-value accounts, consistently achieving an 88% customer retention rate through personalized engagement.Executive Relationship Building: Develop and maintain key relationships within client organizations to facilitate long-term partnerships and drive account growth.Onboarding & Training: Spearhead comprehensive onboarding programs that expedite client time-to-value and foster deep product adoption.Retention Strategies: Design and execute targeted strategies that significantly reduce churn and enhance customer loyalty.Upselling & Cross-Selling: Leverage insights into customer needs to identify and capitalize on upsell opportunities, boosting revenue by 20%.Quarterly Business Reviews (QBRs): Lead QBRs to assess client needs and set actionable goals, ensuring contract renewal and expansion.My Key Achievements:Recognized as the Top Performer of Q3 2023 for outstanding account management and revenue generation.Awarded Retention Champion of Q3 2023 for exceptional customer retention and satisfaction achievements.I am passionate about using my skills in data analysis, strategic planning, and cross-functional collaboration to ensure that every customer succeeds and derives maximum value from their investments.

Current workplace

Soorya Nishanth's current company

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Freshworks
Freshworks
Customer Success Associate
Chennai, TN, IN
Website
freshworks.com
Employees
8874
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3 roles

Soorya Nishanth work experience

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Customer Success Associate

Freshworks

Chennai, Tn, In

Customer Success Associate

Sulekha

Chennai, Tamil Nadu, India

Managed a diverse portfolio of 40 accounts, achieving an exceptional customer retention rate of 90% through strategic engagement and relationship building.Developed and maintained executive-level relationships, resulting in a partnership expansion rate of 40% within the key accounts.Led customer onboarding and training programs, reducing time to value by 30% and accelerating the adoption rate of new clients.Implemented targeted retention strategies, which decreased churn by 10% annually through personalized support plans and engagement initiatives.Facilitated Quarterly Business Reviews (QBRs) with key stakeholders, assessing account health and strategizing future engagement, which played a crucial role in renewing and expanding contracts, impacting over 70% of managed accounts.Collaborated with Sales and Product teams, enhancing product features based on customer feedback which contributed to a 25% increase in product adoption across managed accounts.Identified and capitalized on upsell opportunities, increasing upsell revenue by 20% through strategic promotion of additional services and features tailored to client needs.Executed detailed performance analyses for clients, delivering insights that led to a 15% improvement in product utilization and customer satisfaction scores.Managed escalated account issues in coordination with Billing and Support teams, resolving disputes and technical challenges, thus maintaining a 95% satisfaction rate among high-risk clients.

Customer Success Intern

Sulekha

Chennai, Tamil Nadu, India

Dec 2022 - Mar 2023
Team & coworkers

Colleagues at Freshworks

Other employees you can reach at freshworks.com. View company contacts for 8874 employees →

KK Kinnera Kokkiligadda Kinnera Kokkiligadda Colleague at FreshworksAndhra Pradesh, India View → DS Dhanya Siri Dhanya Siri Colleague at FreshworksMysore, Karnataka, India View → WO Work One Work One Colleague at FreshworksLimassol Municipality, Limassol, Cyprus View → MJ Manish Jha Manish Jha Colleague at FreshworksBengaluru, Karnataka, India View → PR Peter Robertson Peter Robertson Colleague at FreshworksCarlton, Victoria, Australia View → SD Sridhar D.D Sridhar D.D Colleague at FreshworksChennai, Tamil Nadu, India View → SG Sanjay Gupta Sanjay Gupta Colleague at FreshworksMadhya Pradesh, India View → RR Raakesh Raajasekar Raakesh Raajasekar Colleague at FreshworksBengaluru, Karnataka, India View → LM Leeon Macfarlaine Leeon Macfarlaine Colleague at FreshworksTamil Nadu, India View → ED Elakkiya Devi S Elakkiya Devi S Colleague at FreshworksChennai, Tamil Nadu, India View →
3 education records

Soorya Nishanth education

B.Tech, Mechanical Engineering, 7 Cgpa

Hindustan University

Activities and Societies: >Engineering projects: Treadmill bicycle Fabrication and design >Attended seminar on Electric vehicle growth.

Higher Secondary Education, Computer Science, 6.8

Maharishi International Residential School
FAQ

Frequently asked questions about Soorya Nishanth

Quick answers generated from the profile data available on this page.

What company does Soorya Nishanth work for?

Soorya Nishanth works for Freshworks.

What is Soorya Nishanth's role at Freshworks?

Soorya Nishanth is listed as Customer Success Associate at Freshworks.

Where is Soorya Nishanth based?

Soorya Nishanth is based in Chennai, Tamil Nadu, India while working with Freshworks.

What companies has Soorya Nishanth worked for?

Soorya Nishanth has worked for Freshworks and Sulekha.

Who are Soorya Nishanth's colleagues at Freshworks?

Soorya Nishanth's colleagues at Freshworks include Kinnera Kokkiligadda, Dhanya Siri, Work One, Manish Jha, and Peter Robertson.

How can I contact Soorya Nishanth?

You can use AeroLeads to view verified contact signals for Soorya Nishanth at Freshworks, including work email, phone, and LinkedIn data when available.

What schools did Soorya Nishanth attend?

Soorya Nishanth holds B.Tech, Mechanical Engineering, 7 Cgpa from Hindustan University.

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